I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more
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Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more
Company replied
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... See more
Easy transaction
Easy transaction. Quick delivery, item arrived on time and as described.
January 9, 2024
All round great shopping experience.
Great website experience, value and very quick shipping
November 16, 2023
Excellent Stand for R9T
Great value. Fast shipping to Canada. Zero hassles with customs as it is all automated by DHL. For R9T owners, 53mm is the correct adaptor size.
October 25, 2023
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My order was abruptly cancelled without explanation
My order was abruptly cancelled after being shipped, with no explanation. I would not order again from XLMOTO because I have confidence that I would ever receive my order.
October 3, 2023
Reply from XLMOTO.COM
Hello,
Thank you for providing feedback.
It seems like there was an issue in transport causing the parcel to be returned to us.
This return has been handled with a full refund.
We apologise for the inconvenience caused.
We kindly invite you to place a new order.
If you have any questions, please kindly let us know.
XLMOTO
Xlmoto a big headache
First all the positive things :
I ordered a pair of motorjeans from xlmoto in my jeans size 32 waist & 34 length, i am 189cm tall & weigh about 75-80kg according to all the reviews & that was the correct thing to do.
The jeans did finally arrive, the fit was good & correct, they had enough stretch in them, the model i ordered was a slim model & the fit was good, the knee pads are very hard against your knees, you cannot walk in them, i have to replace these with softer ones.
Now for the many negative points :
The jeans bleed a lot when you wash them, they are not colour fast !!!
It's a real pity that after reading all the reviews from other customers that also pointed out the bad delivery they got via GLS that xlmoto continues to use this courier company, sadly i cannot say they were better, the experience was truly awful & will put me off buying anything via xlmoto again, it's a pity that xlmoto does not give customers varies choices in delivery methods via other courier companies like many other online companies do, i had to get in touch with customer service many times & had Tom reply to me, he was not very helpful to say the least, xlmoto really has to work on the customer service, for now it is really terrible, i wish i could have given them a 5 stars but honestly giving 2 stars is being generous, they did not deserve it, the adress that i entered they decided to NOT put the correct adress on the package & i had to get on the site by GLS to change it, talk about incompetent & then GLS made the crappy excuse that they could not find it, which was total B.S. other courier companies have no problem coming to my postal adress, after many emails back & fourth they finally delivered my package after a lot of stress.
All of this hassle was not needed, only if xlmoto had done there job more securely. I cannot recommend buying from them until they change the shipping process, they need to do there job better & use a better company for delivery, until this option is given.
My advice to other buyers is steer well clear of them, unless you want a big headache !!!! The price saving is not worth this hassle.
October 13, 2023
Unprompted review
Reply from XLMOTO.COM
Hello,
Thank you for providing feedback.
We are very sorry to see that you are not happy with the product nor the transport company offered.
Currently we are expanding our courier options, so you will have the options to select your preferred one.
If you have any questions, please kindly let us know.
XLMOTO
Straightforward
August 9, 2023
on the edge of fraud
This is a company you should only buy from as the last resort. They try SO HARD to prove you wrong when you get the wrong items or faulty items. This is not only me, it is all my friends. We have wasted so many hours combined with customer support it is sad.
I only buy from them if I need something realy fast and pray to god I get the correct item.
bonus: they are trusted in the way that they sell you the actual brand item and not scamming you. but good to know, their mechanical aftermarket items are ultra low budget made in china items rebranded.
August 15, 2023
Unprompted review
Reply from XLMOTO.COM
Hi,
Thank you for your review.
We are sad to read that you ar enot happy with the quality of our products. As we can no connect this review to one of our claims cases, we have requested further imformation from you, so our CS Department can get in touch with you agin.
Thanks,
XLMOTO
Product was ‘returned’ for no reason
Product was ‘returned’ without ever consulting me. I was told there was an address error (despite the system accepting my address when I entered it for shipping). Was not offered a refund for currency conversion charges.
Thanks for the reply but you still havnt offered a refund or given me contact information to reach out to you.
May 2, 2023
Reply from XLMOTO.COM
Hi,
Thank you for your review.
We truly apolgise for the inconvenioece caused in the transport of your order.
We highly recommend to get in touch with DHL and our Customer Service immediately, when the tracking indicates an issue with the delivery so we can double check this immediately for you.
We can see that our Customer Service did contact you as soon as we have received the information from DHL.
Thank you,
XLMOTO
XLMOTO had exactly what I was looking…
XLMOTO had exactly what I was looking for and has easy online ordering and quick reasonable international shipping. I will definitely be back for my next purchase.
April 25, 2023
I got what I wanted
I got what I wanted. It was quick and it lived up to what I was exspecting.
April 11, 2023
Very happy with the service
Very happy with the service. The items shipped and arrived quickly.
March 20, 2023
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