XLMOTO Suomi Reviews 

No size change option on clothing. So if the product is wrong size, you get to pay 3 shipping costs or more. Have been theyr happy costomer so far, not anymore.

Quick shipping, item as described. Highly recommended.

!!!!!!!!!!! ok !!!!!!!!!!!!!!!!!

Huono kokemus, en suosittele. Paketit piti hakea useamman kilometrin päästä ja toinen tuotteista ei vastannut sivulla olevaa kuvausta.

Asiakaspalvelu toimii, muuta hyvää sanottavaa ei ole.

Bad experience, I don't recommend this website. Had to pick up the packages from another part of the town and one product did not match the description.

Customer service is good and efficient, but that's the only good thing.

The goods came ahead of time. The quality of the product is great. Overall, I am very happy. I recommend.

Got exactly what i ordered and 3 days later my stuffs arrived. Overall good experience

Helmet arrived well packed and quickly.
Return labels were printed out and included in the delivery,
thankfully not needed.
Very satisfied, thanks.
MJR
Finland

Product was just what ordered. Thank's.

This company is a joke. I checked with their customer service before I ordered about a brake disc for the back wheel and they said it would fit. Also asked for the manufacturers code to check it my self, they did not give it and told me it is right model for the bike "trust us". Customer service that I dealt with was Nea. After that I ordered (brake disc and pads) I had to pick it up far away from my house (3.12.2020). Not very customer friendly. Opened the package and the disc is wrong. Took the pictures and contacted the customer service and told them about the problem and asked them to send the right product right away because I need to get the bike ready. They take about 1 week to check what the problem is and return with that they don´t have the right disc for this bike. Ok I understand but it would have been easier to give me the information when I first asked it and check it my self before I order. Then the problem starts. I live in Finland and we can ask about compensation for delays and extra work if the product is wrong or broken. I do this and they go back and forth with what they can do and don´t. The customer service can´t make any suggestions and have to ask her superior ? I asked for a little compensation for the delay because they made a mistake. I told them that I would be fine if they could give the pads for free for a compensation for the extra work I have to do, this would have been around 19€. I had to mail them many times to ask what the situations is because it take so long. This takes again 1-1,5 week. Right now I order the right disc from their competitor in Germany and get it cheaper and faster and the right disc delivered to my home, also the information on their website has everything I need to know about the product. This happens while the problem with XLmoto still is not finished. Finally they come to the conclusion that they can give 5€ compensation, (I joke). Ok this is fine, I just wan´t to get this over and return the disc. I send the return package and after about 10 days they only return the money for the disc ? So this is not yet over (15.1.2021) because they haven´t returned everything they promised. Not a problem for me I have everything in email so no way they can´t sneak away from this. But people, DON´T BUY FROM THIS COMPANY. The customer service probably sits in Portugal or Spain in a small office and can not check anything other than the order information. The company warehouse is in Poland so they will also not check anything. No direct telephone numbers anywhere, a red flag that everything is not right with the company. Also I asked the manager to call me and discuss the problem, Never got a call. Probably it cost to much to contact a customer from abroad ? I have never dealt with a company that is this hard to deal with. I own two bikes and could have spent a lot of money with this company but they don´t wan´t to keep customers happy so I go elsewhere. Have ordered from other companies many times and never had this much problems. People, always ask and check everything in email so that you have it in black and white, ask for compensation if you have the right to do this and check with the customer support that you don´t have to pay for the return fees because this company can´t be trusted. I read other customers reviews but could not know that this would be so bad. Take this as a warning about XLMoto and buy you parts elsewhere. There are a lot of better companies around that will not be this problematic. They could have made this right for a small price and get a good customer but I´m happy I didn´t spend more money with them.

Easy to make the order on the website and to follow it while it was processed. It arrived according to the expected timetable, well packed and protected.

Every time I have bought something everything has been smooth and the shipping fast.

Goods were delivered timely in one package and goods were as ordered.
Delivery took 12 days from order to notice of arrival. Promised delivery was 8-11 days.

Product was as promised and price cheapest on the net.
Well packed.
Delivery could be faster.
Recommendation.

They promised 2-6 days delivery and i have waited 9 days. Already got the bill for it but not the package. And it's due before i get the package.

Hello!
Today i accidentally found my package on the shelf in local noutopiste when i was getting groceries. I saw a package wich could belong to me, had a closer peek and saw my name, asked the myyjä how long it has been on the shelf and he did not have a clue. He told me the employee who recieved or delivered did not check in the package.

Tilauksesi on pakattu!
Tilausnumerosi on: Matti Meikäläinen

Tilauksesi lähetetään pian varastoltamme ja pitäisi olla teillä 2-6 arkipäivän sisällä. Jos tilaus ei 6 arkipäivän sisällä ole saapunut, niin pyydämme teitä ottamaan yhteyttä asiakaspalveluumme.

Parcel-ID: :D
Tapahtumat
Päivämäärä/Aika
Paikka
Tapahtuma
2018-04-25 15:39
100Km från Helsingfors MH-ASIAMIES Suomi
Lähetys on toimitettu
2018-04-25 15:33
Suomi
Lähetys on matkalla
2018-04-25 15:33
Vielä 100Km Helsingistä MH-ASIAMIES Suomi
Lähetys on toimitettu noutopisteeseen.
2018-04-09 15:54
HELSINKI Suomi
Lähetys on matkalla
2018-04-06 16:42
Toftanäs Ruotsi
Lähetys on matkalla
2018-04-06 09:33
XLMoto
EDI-tiedot (electronic shipping instruction) on vastaanotettu

Samma på svenska
Jotain semmosta suomeksi

Everything was as expected. The delivery was bit slow even the products were in stock, least according the web page. Otherwise no complains. And would recommend to friend.

Fast shipping, reasonable prices.
I dont know how it goes when comes problems but so far so good.