Yale Home UK Reviews 

Sean was a pleasure to deal with, made everything very simple and put up with my incompetencies and always remained very polite and efficient!

I contacted the helpdesk by phone as I had ordered some additional keys but they did not work so I wanted to check whether it was my mistake or not. I called late in the day on Friday so wasn’t hopeful of getting through to anybody but I had no problem getting through and spoke to Sean who was extremely helpful. He already had my details to hand and emailed me a link straight away for me to upload images. I did so but didn’t expect a response that same day. In fact the the response came in minutes which confirmed it was my mistake but offered to send the correct keys straightaway. I was genuinely surprised by the speed of the response and the technical knowledge that Sean had. I’m
So pleased to have bought from Yale and, in particular, that it was Sean that dealt with the case. Excellent customer service!!!

Needed a spare key for my safe. Straight away Sean stepped up, fast responding to emails. Straight forward, polite amd can’t recommend him enough. Thanks Sean

Sean was super helpful and made the whole procedure so easy with robust replies and solutions.

I needed help with something I ordered, and Sean reached out to me very quickly.
Everything was sorted so quickly and I couldn’t ask for better service.
Thank you Sean

Great customer service and received a replacement key quickly.

I needed a spare key for my safe. Dealt with Sean, who was amazing. Ordered a new key and will receive very quickly. Great co. to deal with.

Great service. I needed a replacement key and got help right away, communication was quick, friendly and clear. I sent an email on Sunday and got help first thing Monday morning.

Sean was incredibly friendly & fast at sorting my key replacement inquiry out, within an hour of business hours opening I already have replacement keys & a tracking number on the way.

I was expecting a documentation nightmare and numerous delays, but the complete opposite happened which I am super pleased with. I'll be buying from Yale again for any security solutions.

Quick response to a query. Resolved in a timely fashion. Can't ask any more than that to be honest.

I innocently ordered some additional keys to distribute to family members which were incorrect. The customer sales assistant Sean was amazing, realising straight away my mistake and offering as a ‘one off’ to replace them free of charge. Honestly, the best service I have received in a very, very long time. Thank you Sean, you were a lifesaver.

Hi
Sean dealt with my enquiry at the beg. Of the wk.by the end of the wk all sorted with new key safe…
So impressed numerous I.D had to be provided ( rightly so) thank you so much Sean you couldn’t have been more helpful

I had an issue with an intermittent fault on an alarm key fob. I contacted Yale and provided evidence of the issue and then they dealt with it very promptly and provided a replacement. Very efficient customer service.

Service second to none , brilliant communication from Sean
sorted out the problem and l was always kept informed of ongoing progress well done again Sean as you also did on 2 Dec 25 on the previous issue ta dave

Excellent service received by Sean!
He understood the concerns I had and speedily provided a solution .
I highly recommend Yale as a reputable brand with great service !

Sean from Customer support was absolutely fantastic, super responsive, super helpful and supportive. I enquired about getting a new set of cassettes for my Conexis lock (the old ones broke); he sorted it all out for me over 3 emails over the span of an hour. Super appreciative of the care and service, truly above and beyond. Thank you.

I recently ordered three keys on the Yale website but accidentally entered the wrong key code. Mr. Sean from customer service helped me resolve the issue quickly and with great care. I truly appreciate Sean’s assistance.

Sean was most helpful in identifying the battery pack I needed.
His response was very quick.

Absolutely fantastic service from Cameron - fast, polite and problem solved. Thanks.

My Yale alarm hub broke due to a lightning strike last week, I contacted Yale to see if I could purchase a replacement, I initially spoke to Laura who transferred me to cameron at customer support. Yale sent me out a free replacement with next day delivery. The customer service was excellent, when I received my hub they deleted my old account and help me set up a new one on the new hub. They was helpful from start to finish.