Yale Home UK Reviews 

Great customer service and quality products, and they are happy to keep in working order with replacement spares.

Excellent customer service from Sean. Addressed my query promptly and provided a solution that was much appreciated.

Sean from Yale customer service was super helpful. Very efficient and followed up until the case was resolved.

Disappointed by Yale safes. After one failed with an unusable lock, its replacement - a similar Yale safe -failed also with an unusable lock, about 18 months later, within the warranty period. Without a proof of purchase no repair would be done.
Yale should know when a particular model is being sold not the individual safes.

When two safes fail in a similar manner there is a manufacturing defect. A company which cares about the quality of its products would exchange the defective locks to find out why they failed and install replacements without charge.

When I was a senior banker I ensured that the bank dealt with our errors regardless of the merit of the complaint. Seems that some companies don't have this concern for quality

I needed a replacement key for a safe in a house I moved into. The process was secure enough to be reassuring but easy enough to be convenient. It's only a cheap safe so the cost (£15 inc. postage) seems high in relative terms, but it's reasonable enough for the service involved, so no complaints there either. I dealt with Sean and everything ran smoothly, with quick and efficient replies.

Sean was fantastic and sent out our replacement parts on a next day delivery. Above and beyond 💪

The communication I received was very quick, friendly and helpful.
Sean did his best to help me by offering different advice/suggestions.
I was even offered a refund on the key which really surprised me.
The problem was the age of the item I was enquiring about.
Thank you for 11/10 service!

It is really difficult to understand how poor of the product. During the first installation by their technician, it was found that the problem of connectivity results it is not work. Then I have been driven to opt another color lock which is available from the technician to install it because the existing lock was dismantled. Even the service of technician is really good, the quality of their product is uncertain. During the operation over 8 months, frequent replacement of batteries are required.

We were assisted by Sean when I enquire for a vault key replacement. I was worried that no one will respond to my enquiry given that our passports are left inside the vault and unfortunately the keypad battery has run out. Sean is polite, responsive and kept me updated. Well done Sean! Thank you.

Quick and easy help with a lost part - friendly and efficient service from Sean! Thank you!

I needed some replacement adhesive strips for a PIR sensor. Sean in the customer support team was super helpful in dealing with my query.

I needed a replacement safe key and ended up speaking to a member of staff called Sean about it.
He was very quick to respond and was clear about what he was able to do and when which I appreciated greatly.

Sean in the customer support team was brilliant.
We made an error ordering keys using the code.
He sorted it out quickly with replacement keys being sent out to our managing agent straight away.

Yale and especially Cameron were very helpful sending me a spare part despite my lock being out of warranty.

Excellent customer service

The Yale Home Keyless Locks are an amazing addition to our 2 business premises, a 8 bedroom Guesthouse in Llandudno and an old pub 15 mile south in Llanrwst, no more lost of missing keys or insecure parcels left when we are closed, so versatile with the Yale App, cant think how we managed before!

Needed a new key for my Yale safe so contacted Yale with the required details via their form. The support agent (Sean) responded to my request on the first business day following submission, and then proceeded to respond quickly upon all of my responses to his questions.
Really easy process, helped by a very good customer service rep.

We needed a replacement key for our safe after losing the original.
We had to provide a number of items to prove we legitimately owned the safe, which was a bit of a hassle but understandable. Once this was done, and Sean got on the case, everything was completed quickly and smoothly and to our satisfaction.

Sean was brilliant turned the request around really quickly to ensure equipment was back up and running.

Sean was brilliant from the first email i had to receiving my replacement safe keys. He kept in touch, with regular updates. Customer service was brilliant thanks for your help!