Yale Home UK Reviews 

If I could give 0-stars I would.

What a waste of time and effort 3 times. I bought a new door which came with a new Yale Euro Cylinder.

I enquired about purchasing two additional matching cylinders for other door to key-alike.

All 3 times I've waited "up to seven day" for each reply and it taken days to get answers.

All 3 times I've measured the locks, provided the types and colours etc. The first response was "you timed out please try again". Second response was due to unforeseen circumstances we cannot do that. (What circumstances?)

Now the last time I get told, we can do that but we don't do your model anymore so we will give you two new and replace your current one for free.

So I provide the sizes and colour for a quote to wait days and days again to be told. Nah can't do that till August bye.

Their customer service is so bad its a joke.

I had some issues with the app which Sean helped get round. He's arranged for me to be sent some keys and we had a good discussion via email about them. He's couldn't have been more helpful or nice. So spot on.

Sean was really helpful and responded quickly. Managed to sort out a replacement for a missing screw promptly.

I purchased a YALE HSA APP ENABLED ALARM KIT (ROUND SIREN) through your Amazon shop on 30th April 2026 only to realise during installation that the SMS messaging feature did not work. On contacting Yale support team they (Chris) told me that this feature had been disabled in Jan 2026. As this feature no longer worked I returned the item under the "Not as Described" reason for return. I have been advised that a refund is in progress but this refund will not include the return "tracked" postage cost which was £14. I'm now out of pocket by £14 & it was not my fault that this product was no longer as described, which was misleading. Yale despite their advertising contravening the Trades Description Act are still providing this product through multiple High Street named resellers in addition to Amazon. A warning to other Yale customers, where's my return postage costs Yale? UPDATED - Well thanks Yale for your response but thanks for nothing, no offer to reimburse me for my financial loss!

Sean was brilliant at answering my query very promptly. They were very helpful and polite, both payment and ordering of new keys was super easy. Thank you Sean!

I recently purchased a Yale Keyless Connected smart lock, but ran into a very frustrating issue during installation. The printed manual in the box was completely outdated due to the new UK PSTI regulations, and I couldn't set my master code.

I reached out to customer support and was assisted by Hansen. Hansen replied really fast, explained the root cause of the issue perfectly, and provided the updated, step-by-step instructions I needed to get my lock working immediately.

What I appreciated the most was Hansen's professional attitude and openness to my constructive feedback about updating their manuals and Amazon UK product pages to help future customers. Outstanding customer service and a great experience overall. Thank you, Hansen!

I got in contact with Yale for getting spare keys of my Linus Adjustable Cylinder. Sean from customer service has been really helpful and got it sorted in a very short time. Highly appreciated and recommend!

I just wanted to say how very impressed by the customer service team with a specific mention to Cameron. I had lost my key to my safe and having completed their online form, the matter was dealt with and resolved in a matter of a few hours. Many thanks in particular to Cameron.

I contacted Yale customer service through their website as we had lost the override key to our parents’ home safe. The support and quick response from Sean was refreshing and very helpful indeed. I have received confirmation that the key is on its way less than 24 hours after first contact. Thank you!

The same pattern lock (British Standard Nightlatch) bought as replacement for my decades old lock which was worn . The handle on my old lock was solid and easy to use. The back of the handle on the new lock is hollow and edges are quite sharp which dig into your hand as you pull the door open. For an item which is used numerous times daily it will be a reminder of how good the old lock was and how annoying the new lock is. Not a lock if you have arthritic hands.

From the minute I call was not held on hold for long amazing staff very helpful and sorted it out very fast

Great help from Sean in identifying and getting a replacement safe key for one I had lost.
Great service!

I have a yale smart lock that normally works with Alexa voice commands. As I'm disable i find it a must. But for the past few days the lock is no longer compatible due to a problem with yale. Their customer service is at best ignorant of any problems and took them 2 days to confirm that it's a problem but customers will have to wait until June 10th. They lack any kind of empathy for their customers who happen to be disable?

This is Mr S & The Hidden Hands writing this review — we are warning everyone to stay well away from Yale Home UK.

We had a customer who bought a smart lock system from them. Yale Home UK ONLY SOLD THE ITEM — THEY DID NOT FIT IT THEMSELVES, just supplied it and took the money.

After it was installed, the lock failed completely, and this person got LOCKED OUT OF THEIR OWN HOUSE. It wouldn’t open, the app didn’t work, nothing worked at all.

They tried to call Yale Home UK for help straight away — but their customer service was absolutely hopeless.
There is NO OUT‑OF‑HOURS SUPPORT WHATSOEVER. They called and called, but there was nobody there, no help, no answer, nothing at all.

This poor person was stuck outside for nearly a whole day and night. Luckily, they had somewhere they could go — but if they hadn’t, they literally would have had to sleep out on the street in the cold, with nowhere to stay.

Yale Home UK sold a dangerous product, took the money, and offered zero help or backup when it all went wrong. They do not care about their customers at all.

DANGEROUS PRODUCTS, NO SUPPORT, NO CARE.
Do not buy from them. If it goes wrong, you are completely on your own.

— Mr S & The Hidden Hands

My problem was dealt with very quickly and efficiently by Shaun. Everything went well thank you.

Great service with ordering a replacement Key, Sean was very helpful and responsive keeping me updated at every step.

Dealt with Sean, handled my query straight away and exactly as asked.

Very poor customer service received. Ended up speaking to someone called Matthew Bond, who was so rude. I asked to speak to someone else, but he told me I wasn't allowed. Ended up sacking it off in the end, as I don't want to be stuck with a product where the customer service is essentially non-existent.

Sean was great! Listened to me, responded perfectly, and just done magic.

Well done and thanks a million Sean! Give this guy a pay rise or a least some points some companies do where you exchange them over for vouchers.

Thanks again! 🌟 🌟

Chris was amazing today, the mounting plate on my Yale video doorbell was damaged by an intruder…so Chris arranged immediate replacement for the damaged bracket so I can securely mount the video doorbell to continue its good work…no charge too!

Exemplary