Yale Home UK Reviews 

I was installing a keyless Yale lock and had damaged a small component which was quite hard to describe. I got in touch with the Yale helpline and Sean helped me to get a replacement part sent within the week.

I lost my keys for my digital safe and sent an email to Yale Customer Service that was picked up by Sean! Exceptional customer care was consistent over our two days of communication. Sean was so helpful. Responsiveness was second to none and he went above and beyond in ensuring that I would receive the replacement key by tomorrow. Definitely a refreshing and welcomed customer care experience. Thank you again Sean - much appreciated!

Sean from Customer Service has been attentive and patient throughout the process. Really great service from Yale; what initially seemed like a big problem to me was able to be solved in no time.

Had fault light on alarm panel.
Phoned for help .
Quick to answer phone and problem solved.

Sean was the customer service agent who dealt with my enquiry and he was exemplarily in all areas. Diagnosing which replacement part I needed and suggesting sources for parts that they did not stock. Arranging for the part to be shipped the next day and confirming the tracking number.
All of our email communication took place in a very short timeframe. Questions were immediately answered and I was constantly being kept informed of my options.
It would be fair to say that it has been a VERY long time since I have experienced such excellent customer service. Sean was a revelation as to how customer service should work......quite excellent!!

A simple job of ordering a replacement key was complicated by an omission (mine) and the one I received didn’t fit the cylinder.

Having contacted the Customer Service Team, Sean picked up the enquiry and once some additional details were provided the problem was identified and resolved with a different one ordered and despatched within a day of raising my problem.
Also, the first key was despatched the same day and received the following morning.

The issue with the key was dealt with quickly, professionally and I couldn’t have asked for better service (from Sean) in obtaining a correct key that will now fit.

Nothing but praise for him being so helpful and understanding. Great service.

I bought a Yale outdoor camera and solar panel, last year when they were on offer
Unfortunately due to winter weather and illness I didn’t set it up until recently. Apart from slightly limited movement on the mounting bracket the system was great good video, sound etc.
However after a few days the battery said it was low, I took the camera into the house but it didn’t want to charge, after several attempts I contacted Yale help.
Hansen responded very quickly and with two suggestions that once I’d carried them out meant that the camera was working again with no problems

Exceptional service all round - Sean and the team went above and beyond to resolve the issue I had in a timely manner, was always very helpful and responsive.

Very pleased with the sped and efficiency with which Sean dealt with my query

Called Customer Support team, got straight through. I had a few trouble shooting questions relating to a low battery message. Also had a few questions on changing/upgrading my existing alarm. Was given clear instructions on how to fix the issue. Also got answers to other questions which were backed up by a follow up email with useful and relevant links to web site. Cannot say how refreshing it is to get straight through to someone who is knowledgeable about their products. Thank you Yale and thank you Hansen.

Do not use these alarms over the long term. Replacement parts do not work. Go for old fashioned wired one.

Amazing customer service from Cameron, the best I’ve had in a long time. Prompt, knowledgeable, courteous. Very impressed.

Replaced my Connexis L2 lock because of a mechanical failure(several years old). new bridge which came with the lock, will not connect my internet for some reason. The two lads I spoke to were as helpful as they could be but had to pass it upwards I guess. Been told its a connection problem at my end and it feels like goodbye from them!

5 star customer service. Thank you Sean for responding to and dealing with my enquiry in such a timely and efficient manner.

The Yale alarm system itself is actually very good. However, I really regret paying extra for the professional installation service.

The quality of the setup was disappointing:

Loose Sensors: The door sensor fell off almost immediately after the installers left, forcing me to fix it myself.

Sloppy Mounting: The external siren mounted on the house is noticeably tilted, which looks unprofessional and messy.

If you're considering this system, buy the product but don't bother with the paid installation. It’s better to just do it yourself and ensure it's done right the first time.

Initially website gave me problems and needed to phone for solution. The response from then on was excellent.

I bought a safe a while ago. I stupidly forgot my master keys inside the safe and my code somehow stopped working. Reached out to Yale, they got back pretty much instantly. Resolved the cases in a few back and forth emails. Sean helped me with it today. I'm supposed to get the key tmr. I had a really good experience.

The agent Hansen was very professional and patient

Purchaesd a 3 star euro cylinder last week from their website. It said delivery would be within 1-2 working days. After 3 days i contacted customer support because no item received nor any tracking info either. They said the warehouse had a backlog of orders and delivery would be 3-5 working days from date of order. After 5 days still not received and no tracking either. Contacted complaints team by email to find out whats happened to my order . They said warehouse delay and just cancelled the order themselves and said wait upto 7 working days for refund.
Totally rubbish service and no item. Complete waste of time.
Would never use again.

I had a great experience with my Yale YSV/250/DB1 safe and the support team.

Unfortunately, I was unable to open the safe as the batteries had drained, and I had also misplaced the emergency override keys. This was quite stressful, especially as my passports were locked inside.

I reached out to Yale customer support, and Sean handled my case. His service was excellent from start to finish, very responsive, clear, and genuinely helpful.

Within just two days, I received the replacement keys, and I was able to open the safe without any issues and retrieve my passports.

Overall, I am very impressed with both the quality of the safe and the outstanding customer service. Highly recommended.