Returning customer having been gutted that Yappy had ceased trading a few months ago. Ordered a xmas decoration and cushion in our new pup's name. Both arrived quickly and were good quality but unfort... See more
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Review summary
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What people talk about most
Based on these reviews
I have ordered bags from the site before and was delighted when Yappy was trading again. I ordered two more bags, the quality of which is disappointing. The previous bags were well made in a pleasant,... See more
Great website, easy to navigate, and we love our new dog feeding mat! Lots of choice, I’ve been looking for personalised pet products for a while and would highly recommend yappy.com
Company replied
I used to shop with Yappy before they were taken over by new owners. I saw some less flattering reviews but have to say am thrilled with the new dog bowl for my huge sheepadoodle. Great quality and gr... See more
Company replied
Company details
Written by the company
Where Dog Lovers Shop - Yappy is a brand new way to shop for your dog. Choose from over 280 breeds and instantly create a tailor-made shop for your dog.
Contact info
United Kingdom
- support@yappy.com
- yappy.com
3.7
Average
4K reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic , quality item in excellent packaging ready to give as a gift & received promptly . Great website too, which I will happily return to . Highly recommended.
November 25, 2023
Unprompted review
Reply from Yappy.com
Hey there Jennie! 🙋
Thank you ever so much for leaving us such a pawsome review! 😍
I'm so pleased to hear how much you woofed your pawchases and I hope your pooch woofed them too! 🐕
Come back again soon! 👋🏻
Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾
Really love this website… so nice to be…
Really love this website… so nice to be able to personalise your gifts with your own dog/cat pics! Very innovative ideas and range of products.
I’ve ordered several things over recent months and have been very pleased with everything. Good quality and good dispatch time!
November 3, 2023
Unprompted review
Reply from Yappy.com
Hey Pat,
Thank you ever so much for leaving us this wagnificent review! 🤩
It's wooftastic to hear how much you have woofed your previous pawchases, and I hope your latest pawchases bring the same amount of delight! 🐕
You know where we are when you want more pawsonalised gifts! 🙋
Woofs & Barks
Amanda & the Yappy.com Pack 🐶🐾🐱
Yappy.Com a great company, with great staff
I have been using Yappy.Com for just over a year, and I have to say they are just great as a Company. Their Customer Service is probably the best I have experienced in many a year. If there has been an error in my order (my fault) where I missed a discount as soon as I contacted them then sorted it out for me, without a quibble. My last order which was a personalised mug had an issue, I contacted the team and within a couple of hours they had reordered it for me and it arrived today. I was made to feel that nothing was too much bother for them. They were both Friendly and Professional in their manner towards me and they even sent me a photo of their dogs to show how caring they are towards their customers. I will always be a returning customer to them as their products are great and very imaginative towards pets and how they market their products to suit the needs of their customers and their pets. Very well done to the Yappy Customer Service Team and their four legged friends. Thank You.
November 20, 2023
Unprompted review
Reply from Yappy.com
Hey Sandra!
Thank you so much for taking the time to leave such a wagnificent review!
I'm over the moon to hear that you were happy with the service you received from us and it was a pleasure speaking to you and we can't wait to welcome you back again soon.
Woofs & Barks
Amanda & the Yappy.com Pack 🐶🐾🐱
Excellent company
Excellent company purchased quite a few things from Yappy all good quality and good value for money just bought some personalized mugs which were excellent always good service and good delivery an amazing company to deal with.
November 6, 2023
Unprompted review
Reply from Yappy.com
Hey there Barry! 🙋
Thank you ever so much for leaving this this pawsome ⭐⭐⭐⭐⭐ reply!
It's wooftastic to hear how much you woofed your pawchases! Our pawsome mugs are the pawfect pupgrade to your morning coffee ☕
Hope to see you soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Great products that you can personalise…
Great products that you can personalise for your pet.
November 22, 2023
Unprompted review
Reply from Yappy.com
Hey Brian! 👋🏻
Thank you so much for leaving us such a woofly review! 😍
I'm pawsitively thrilled to hear how much you woofed shopping with us for pawsonalised goodies! 🐕
Don't be a stranger and do come back soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Great selection of products that you…
Great selection of products that you cant find for your pet on the high street, very reasonably priced and all excellent quality. Have bought from this site for many years and been happy with everything I have purchased.
November 6, 2023
Unprompted review
Reply from Yappy.com
Hey there woofly customer! 🙋
Thank you ever so much for leaving us such a wagnificent review! 💜
it certainly sounds like you had a pawsome time shopping with us and it means so much to us to hear you are a returning customer! 😍
Cannot wait for your next visit! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Fantastic
Fantastic. The products are wonderful and to have our dog in a book is just so amazing, his Christmas stocking is beautiful as well, thank you for taking the time and for putting the the extra special care with my order. Highly recommend x
October 27, 2023
Unprompted review
Reply from Yappy.com
Hey Rachael! 👋🏻
Thank you so much for taking the time to leave us this wooftastic review! 🥰
It's wagnificent to hear how much you woofed your furbulous new pawsonalised book and Santa Sack! 🎄
We woofed having you shop with us, and do hope you'll come back again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Fabulous products at reasonable prices
Fabulous products at reasonable prices. Everything can be personalised with your pets name and breed .....something really special
October 21, 2023
Unprompted review
Reply from Yappy.com
Hey there Jane! 🙋
Thank you ever so much for leaving us this furbulous feedback! 💜
I'm elated to hear that you woofed your pawchases, they do make pawsome gifts! 🎁
Hope to see you again soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
This is one of the greatest personalized gifts I ever bought!!!!
“These were so much better than I ever expected!!! I LOVED THEM SO MUCH, I WENT BACK TO BUY MORE! I bought them for Christmas presents and I am so excited to give them! I thought the name would just be on the cover--it is throughout the book!! Everything about it is AMAZING!!! (I find myself "fussy" and these went UP AND ABOVE my expectations!) Top Quality and they paid attention to every detail! If you are in doubt like I originally was---JUST BUY IT!!!! You will LOVE it!!! ”
October 31, 2023
Unprompted review
Reply from Yappy.com
Hey Sheri! 👋🏻
Wow! Thank you so much for taking the time to leave us this truly REBARKABLE review! 🥹🥰
Hearing such wagnificent feedback from our customers really does mean the world 🌎 to us here at Yappy, and the whole team is elated to hear how much you woof your new books! 💜
Hopefully we'll see you again soon, but if not have a wonderful Christmas!🎄🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Placed an order and again great choice…
Placed an order and again great choice for both our dog, Finlay, and for family too. Easy to order, pay and delivery quick.
Great service. Would definitely recommend
November 3, 2023
Unprompted review
Reply from Yappy.com
Hey there Christine! 🙋
Thank you ever so much for leaving us this wagnificent review! 🥰
It's wooftastic to hear that you and Finlay woofed your pawchases, and that the whole furmily woofed them too! 🐕💜
Can't wait to see you again! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Great choice of gift ideas.
Great choice of products and value for money to send to Stanley in Australia 🇦🇺.
November 1, 2023
Unprompted review
Reply from Yappy.com
Hey Diane 👋🏻
Thank you so much for taking the time to leave us this furbulous feedback! 🤩
I'm pawsitively thrilled to hear you woof your pawchases and we hope Stanley woofs them too! 🐕
See you next time! 🙋
Woofs & Barks,
Amanda & the Yappy.com Pack 🐶🐾🐱
My puppy Rusty and his friend Spencer…
My puppy Rusty and his friend Spencer loved what we had bought them. Quick delivery and well made items
October 30, 2023
Unprompted review
Reply from Yappy.com
Hey there Toni! 🙋
Thank you ever so much for leaving us such a pawsome review! 😍
I'm so pleased to hear how much you woofed your pawchases and I hope your pooch woofed them too! 🐕
Come back again soon! 👋🏻
Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱
Christmas Milestone Cards - shockingly poor!
I bought the Christmas Milestone Cards. What an expensive waste of money! The cardstock used is so flimsy, and with a dark dog like mine, on a number of the cards you can barely make out the dog! Yet another disappointing product from Yappy; I have learned my lesson this time and will not be buying from them again.
As an update, Yappy have agreed that tje quality was not as it should be and have refunded me.
October 31, 2023
Unprompted review
Reply from Yappy.com
Hi Brian,
First and foremost, thank you for taking the time to leave your review and for reaching out to our Customer Care Team as requested. At the end of the day, we're here for you.
Although it comes with a heavy heart to read your words of woe, I have read over your correspondence with my colleague who didn't explicitly agree with you regarding the quality of our product and rather stated that your feedback will be passed onto our design team. This has now been actioned.
A gesture of goodwill was extended given your rich order history. Due to agreement of this, it is my colleagues belief that your issue/review has now been remedied.
Please accept my profuse apologies that on this occasion, you were displeased with the dark prints in this collection against your darker coloured chosen icon.
I understand that you may not desire to purchase with us in future days however we'd love to see you again so you can obtain our 5* experience that many have enjoyed.
Nevertheless, from my team and I, we certainly wish all the best this coming holiday season.
Kind Regards,
Josh & The Yappy Pack
Good quality cards
Good quality cards, really good value for money and excellent service. Highly recommend Yappy
November 1, 2023
Unprompted review
Reply from Yappy.com
Hey Maggie! 👋🏻
Thank you so much for taking the time to leave us this mutterly amazing review! 🤩
Hearing that woofly customers such as yourself would recommend Yappy means the absolute WORLD 🌎 to us, and I really hope your furriends and furmily woof receiving their pawsonalised cards! 😍
We hope to see you again soon! 🙋
Woofs & Barks,
Amanda & the Yappy.com Pack 🐶🐾🐱
I have ordered many items from Yappy…
I have ordered many items from Yappy and have always been very happy with the purchases. The photo cards and cushions were lovely and very good quality for the price. I would not hesitate to recommend Yappy to anyone with or who knows someone with a dog.
October 19, 2023
Unprompted review
Reply from Yappy.com
Hey Gina! 👋🏻
Thank you ever so much for leaving us this wagnificent review! 🤩
It's wooftastic to hear how much you have woofed your previous pawchases, and I hope your latest pawchases bring the same amount of delight! 🐕
You know where we are when you want more pawsonalised gifts! 🙋
Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱
The personalized dog mug from this…
The personalized dog mug from this store exceeded my expectations. The quality of the custom print and the mug itself make it a heartwarming and practical gift for any dog lover.
October 31, 2023
Unprompted review
Reply from Yappy.com
Hey Keira! 👋🏻
Thank you ever so much for leaving us with your awesome words!
It certainly sounds like you had a pawsome time shopping with us, and we cannot wait to welcome you back again soon! 😍
Best Wishes,
Josh and the Yappy Pack🐾
Love Yappy items!
I have bought many items from Yappy and I can honestly say their products are brilliant. I have purchased personalised bags, picture frames, treats, cards, cushions, Christmas and Birthday cards. Everything is really good quality and fast delivery. Wouldn't hesitate to recommend them.
October 25, 2023
Unprompted review
Reply from Yappy.com
Hello there, Jill! 👋🏻
Wow! Thank you ever so much for leaving us such a rebarkable review! 🥰
It means the world to us to hear our woofly customers woof their pawchases, and I am thrilled to hear you have been happy with each of your pawchases to date! 💜
We cannot wait to see you again for another 5* experience!🙋
Woofs & Barks,
Josh & the Yappy.com Pack
Great service and fantastic quality of…
Great service and fantastic quality of these cards also a very fair price.
October 25, 2023
Unprompted review
Reply from Yappy.com
Hey Gary! 👋🏻
Thank you so much for taking the time to leave us this wagnificent review! 🤩
I'm pawsitively thrilled to hear how much you woofed your pawsonalised goodies and how our service wowed you!
We can't wait to see you for another 5* experience! 🙋
Woofs & Barks,
Josh & The Yappy Pack
Yappy is the most PAWSOME store
Yappy is the most PAWSOME store, my go to place for all my personalised wooftastic items, super service, highly recommended, just pawfect.
November 2, 2023
Unprompted review
Reply from Yappy.com
Hey Daisy! 👋🏻
Thank you so much for taking the time to leave us this pawsitively amazing review! 🤩
I think you're pawsome too for choosing us to pawchase pawsonalised gifts from! It's even more wagnificent to hear that you would recommend us to all of your furriends and furmily 💜
Already can't wait for your next visit! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
EXCELLENT PRODUCTS
I bought lots of things from Yappy and they have always been excellent , i would certainly recommend yappy for all your doggy gifts .Keep up the good work Yappy.
Kenzo woof woof x
October 31, 2023
Unprompted review
Reply from Yappy.com
Hey there Christine & Kenzo! 🙋🐕
Thank you ever so much for leaving us such a wagnificent review! 💜
I'm pawsitively thrilled to hear how much you & Kenzo woof shopping for pawsonalised goodies with us, and I'm sure your furriends and furmily woof your pawsonal gifts too! 🎁🤩
Hope to welcome you both back again soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
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