Yayzi Broadband Reviews 

A team brought in from outside the local area gave a clear explanation of what they needed to do and carried out the installation very smoothly. All my questions had an answer that were clear and understandable. The connection with the router, which arrived the next day, went equally smoothly and I have been happy with the speed with only one drop-out which was explained via the web-site.
Not sure that the "My account- Online portal" provides accurate information on my account. The "Dashboard - Yayzi Broadband" does show the payments that agree with the contract.

the service is fantastic, the broadband is fast and the customer service staff are really friendly and the prices are fair what more can you ask for.

I changed from Sky broadband to yayzi a few months ago the kids used to keep coming and resetting the sky router as the WiFi kept dropping out now they have never had to reset the yayzi router and the speeds are unbelievable all over the house

I dislike the fact there is no help line to call the 900+ I don't get any higher speed than 400 but the first 2 weeks had 700 just in time for cooling off period

I like your servers as Yayzi but city fibre is rubbish,

Poor support, Little tech knowledge

When the connection drops, the customer service experience is frustrating. I've experienced multiple instances where I lost connection without any response from customer service via email or phone, often occurring on weekends.

Rubbish service t still awaiting giftcard too
Paid x2 lots of £35 since 2nd April.

Been a bit hit and miss

Some people may not agree, yayzi has been great so far for me yes I got caught up in the transit network down that happened recently then I was one of the people that had misbehaving IP assignments from it. Being a network engineer though I appreciate the hard work those guys put in for 3 days to transfer people over to a new transit network and sort out all the new IP ranges. The cost helps too.

A complete waste of time. I had a problem with installation and had to reschedule it. No phone number to contact them and no response to multiple emails I sent to try and contact them.
In the end I cancelled my direct debit through sheet frustration and had to go without broadband whilst a new provider was getting set up. This was a major issue as I work from home. I would strongly advise to avoid them until they improve their customer service. No idea what their broadband service is like as I never got that far.

Yayzi are 110% but than are last provider i’ve been with them for a few months now and any problem I have is dealt with yes you can’t phone them but you can email them and chat to them and they will get onto it straightaway and keep you updated through as email. I would recommend this to anybody Go fibre all the way 👍🏻

Supply poor quality, dated router with limited range and speed AX1800 is inappropriate for 1gps broadband, customer service impossible to call and responses on website hit and miss,

On the plus they don't put prices up every year like Vodafone

Addendum:
Note Yayzi response below - they're very happy to supply a router that provides only 80% of the potential purchased at 1 metre from the box (less than 50% at any reasonable distance, this wouldn't occur if higher powered router) , looks like I'm buying my own router

I am still awaiting the service to be installed due to a cabling issue which city fibre are in process of correcting but yayzi have been fantastic in chasing up the work required with city fibre and contacting me with updates in regards to this

Bit of a rocky start but can't fault the service I'm getting 2gbps download 1gbps upload and I'm getting what I pay for *****

No telephone line to contact them. Didn't get ip address range sorted with Sky so Sky Stream box would not work. With in 14 days had a total connectivity loss for 4 hours.

They need a phone line ASAP. The status portal does not show my status so why have one.

I'm getting variable wifi speed tests under controlled conditions.

Faster broadband at a great price point, only 1 negative which is no customer service contact details which is a little frustrating

Very responsive. So far the experience has been extremely positive. Current customer.

The installation was very straight forward, very friendly staff and since starting the service any queries I had have been promptly answered.
Very happy 😊