YES RENTALS Reviews 

If you just need a cheap car that runs, by all means go with them. Otherwise, please do yourself a favor and STAY AWAY. Especially if you are riding with your family and have little ones.

We specifically booked one of their "newer" cars 2016-2018 rav4 because we wanted something clean and comfy for the family. What they gave us was a dirty (mud/dirt all over), stained, mouldy, smelly, rundown, overused, there's just too many words to describe the car. I was speechless. I felt afraid and unsafe and I was unsure if I wanted to have my family ride the car but we didn't have a choice. I was mad at myself for not trusting the reviews. The car already had 217k kms in it which explains why it looked that way.

What's more infuriating is that the pictures they send you shows the car is in a very good condition.

We also paid for a phone holder, but what they had was unsecure and it falls off which is really dangerous.

I gave them an extra star because their staff were nice and although the car was still dirty, they did a quick 5-min wash after I complained to the staff about how dirty the car was after seeing it.

Affordable car rental service in Queenstown. Convenient free shuttle service to and from the airport.
If you are looking for a car to explore QT and nearby town during your travel, look no further!
A fleet of cars to choose from and cars are well maintained as well.

Nothing fancy, just need a transport to keep you moving. Toyota aqua has good FC. The best budget rental you can get in Queenstown

Great quality car which was better than I expected. Initially I thought it was a later model than I rented because it was so nice. The process of hiring the car online was very easy and the staff where helpful and friendly when talking to them on the phone and at the shop. The shuttle service to and from the airport was great too.

We needed a bigger vehicle than what we booked because all our luggage wouldn't fit. Yes Rentals accommodated us with a larger vehicle on the spot which made our holiday in NZ very pleasant. Friendly service and prompt communication.

Very friendly staff and although a little short staffed I was more than happy for the price compared to other rental companies. Car was clean and tidy and even if it was a bit dirty or whatever it wouldn't have bothered me for $50 a day. Also the $22 a day for no excess is reasonable too. I know some have had bad experience e looking at reviews but ours was awesome. I also think some people expect premium service at budget price. Exceeded me expectations

Try another company to rent your car.
Images of the car nothing like we got which was old , battered, unclean , stained seats, everything rattled in it , no blue tooth, no reverse cameras, uncomfortable with 81000 kms on the speedometer. So unprofessional customer service. You have many choices to rent cars and this would get a miss from me .

First of all they suggest you will get a Lexus when you are given an old Toyota. Then they will try to con you into paying for tiny damage that was already on the car for which they show you a fuzzy photo of water droplets that could have been hiding the alleged damage. A long way from the airport and not cheap either. Avoid.

Note: this remains to be a review about Yes Rentals because this situation happened involving both Yes Rentals and their agency. For instance, we called Yes Rentals before going to them about our booking - we were not informed it was cancelled. They also cannot show any proof that they informed the agency that they don’t have a car for us. Whatever miscommunication happened, I believe both of them are responsible. This is in no way to intentionally post a negative review about anyone but just to make people aware of things they have to take note of to have a positive trip experience.

Booked a car through their agency, Economy Bookings. Immediately got confirmation via email and even a reminder plus multiple instructions on how to pick-up the car from Yes Rentals. We even called them on our way there to ask if we can pick up the car from their location instead of at the airport, and they said sure no problem.

Arrived at Yes Rentals and was ASTONISHED when we were told that WE HAD NO CAR. Staff said that they already informed the agency that they no longer have cars and hence they cancelled our booking. The agency apparently had the responsibility to tell us. However, obviously, we received no such info. No one called us, no one texted us, no one emailed us. We double, triple check our online booking status and it said confirmed booking.

We then asked the staff to share with us some form of proof that such cancellation indeed happened—an email or whatever. But she couldn’t show us any.

So WE had to call the agency ourselves to verify or at least get our money back, but their call centre was not working. Our call was being dropped after an automated recording about shortened hours on a holiday. It was 11 in the morning. Even tried their Australia call centre, same situation. I know it’s a holiday, but it’s UNACCEPTABLE that there’s no other way to contact them, especially during such a busy season.

We were offered (by the Yes Rentals staff) a bigger vehicle that we didn’t need and was much more expensive and way out of our budget. So of course we didn’t take it.

After an hour and a half, we had to leave empty-handed since the staff offered no other acceptable alternative. They didn’t even offer to call the agency themselves to try to fix whatever misunderstanding—that’s between THEM, mind you—that happened.

Until now, 12. months. after. we still couldn’t contact Economy Bookings and we still are NOT REIMBURSED of what we’ve paid so far. Horrible experience. Felt like we were SCAMMED.

I wish I had read these reviews before hiring a car with Yes Rentals. The infant seat was of poor quality and was not installed in the car. I had to work out how to install the car seat and it seemed like there were missing parts. I did not feel comfortable with the safety of the infant seat, and I’m glad we didn’t need to travel long distances. The staff could barely speak English so I couldn’t ask for help. The car was dirty inside and very dusty on the outside from sitting in the gravel car park that is a poor excuse for a car rental location. The car felt cheap and had no torque so could barely get up a hill. Terrible experience and poor value for money.

This is the worst car rental place i have ever been too. The mirror fell off the car after driving it for 1 day, when we told them they made us pay $400 to get it fixed, car was dirty and not cleaned. Car smelt like mould.

The worst customer service experience
Unfriendly and disrespectful customer service should not be continued in the NZ.
The representative swearing and slamming the door when he is pointed out that he gave a key for the car that is not there. Poor English of the employees created a lot of miscommunication and mistakes. No apologies were offered from the management

Great value. Highly recommended. Very helpful staff at the reception. I asked to pick up the car earlier and got it with no extra charge. 5 stars!

Have been trying to call them all day. No one has picked up the phone or replied to my email which I had sent a couple of days before.

Good car and nice services. 5 mins pick up, 2 mins at the office to complete the e-paperwork, 1 min drop off check. Fast rental and Yes Rentals.

Some okay points, but mostly just not. Old car ( much older than specified ), fuse problem so had to return to fix it, no to yes car rental

Car was damaged nearly on every panel and not cleaned. No walk around, brakes squeaked and it was 40000kms overdue for service. Then when we returned the car, they had the audacity to ask about the chips in the windscreen. Not again

Do not use this company. We hired a car from this company in Auckland and on the second day we went to start the car and the battery was flat. We called the company and they insisted we had left the lights on, we had not driven at night and the lights were not on. They insisted it was something we did and said they would not come out to look at the car and to contact AA through our personal membership and told us if it is a problem with the car to get the AA guy to put it in writing. The AA man could not believe the rental company would not come out, he jump started the car and informed us that the battery was 12 years old and required replacement, he was annoyed that AA was called and when I asked him to put the problem in writing he explained it that they did not do this. As a consequence we did not use the car again until we returned it to Yes the next day. When we returned the car the next day the customer service people with very limited english were still adamant it was our fault and were confrontational and arrogant. Will not use this company again and definitely would not recommend them.

Very bad service and misleading deal. Beware when making a booking, read the fineprints. I paid for the full protection and no-financial obligation for no excess and no bond option online. But when I came to collect the car I was asked to pay AGAIN for the same options if I want to be covered by the same no excess-no bond insurance, because they said I paid my insurance through their agent, and that they’ve got nothing to do with it. Meaning 1.) I have to pay for the bond, and 2.) if there is damage to the car, I pay the $4,800 excess and then apy a refund from their agent who they said sold me the insurance.
PLUS: 1. The car’s windshield water reservoir was empty!! This we realised when we needed it while underway and it drizzled. Posed a big risk to my family.
2. The car’s interior was not clean when we collected it. I called up their attention but didn’t bother them anymore to clean as we were running late.
In short, find any other rental cars if you want a stress free travel. I won’t recommend this company.

Booked a car through their agency, Economy Bookings, for 3 days. Got confirmation via email and even a reminder plus instructions on how to pick-up the car from Yes Rentals. We even called them on our way there to ask if we can pick up the car from there instead of at the airport and they said sure no problem.

Arrived at Yes Rentals and was ASTONISHED when we were told that WE HAD NO CAR. Staff said that they already informed their agency that they no longer have cars and hence they cancelled our booking. The agency apparently had to tell us of this. However, obviously, we received no such info. No one called us, no one texted us, no one emailed us.

We were asking the staff to share with us some form of proof that such cancellation indeed happened—an email or whatever. But she couldn’t show us any proof.

So WE called the agency to verify but their call centre was not working. Our call was being dropped after an automated recording about shortened hours on a holiday. It was 11am in the morning. Even tried their Australia call centre, same situation. I know it’s a holiday, but it’s UNACCEPTABLE that there’s no other way to contact them, especially during such a busy season.

We were offered (by the Yes Rentals staff) a bigger vehicle that we didn’t need and was much more expensive and way out of our budget. So of course we didn’t take it.

After an hour and a half, we had to leave empty-handed since the staff offered no other acceptable alternative. They didn’t even offer to call the agency themselves to try to fix whatever misunderstanding—that’s between THEM, mind you—that happened.

Until now, 3 days later, we still couldn’t contact Economy Bookings and we still are NOT REIMBURSED of what we’ve paid so far. Horrible experience. Felt like we were scammed.