YES RENTALS Reviews 

Amazing Cars and super friendly staffs, no hassle no hidden cost, fast pick up and drop off, they even give me a large chocolate just becasue I said I was hungry, I'll definitely use this company again!

I rented a car from Yes Rentals through a booking company called Airportrentals. On pick-up in Christchurch I wanted to extend my rental for a day. This was done but the company could not extend my insurance. The young chaps in both companies were simply rolling their eyes and blaming each other. I would definitely not recommend companies with totally untrained staff and 45 minute wait on their phonelines. This has now left me without insurance.

YesRentals, big YES!

Great anything is good

Soooooooo good. Excellent and friendly service attitude, very helpful, let me have a wonderful holiday in New Zealand

Excellent service, friendly staff and car is clean and worked very well throughout the entire Trip. Highly recommended!

Great service and fuel efficiency car!

Great service. Clean car and fairly priced.

The car we ordered was not there, or anything similar. We got a car with a knock in the engine and demanded our money back. We were left stranded in the middle of Auckland with 45kg of luggage.. There is little insurance with this deal, I bought my own and lost the lot. You will have you passport photographed if you go here. This place really stinks.
Only the kindness of strangers saved us after travelling for 24hrs.

TERRIBLE RENTAL CAR EVER.

The service is terrible, and they charge unreasonable price for the repair cost without giving any proofs and details. We had an accident but which was too small, even the manager said 'you can go' after checking the car. But we honestly told them the truth that we had a car accident. and then what we get?

we charged more than 5000 NZD and couldn't get our money back for almost 3 months. During the past three months, they do not give us any updates, or processes until we send them en email.

It's totally a scam company. It's like, a nightmare in my entire life. I wanted to have a good holiday in NZ but this YES RENTAL company SCREWED IT UP.

If you want to have a nightmare, use this car.
Service terrible and procedures are unreasonable.
Although you have an insurance, you can't get your money back.

I highly recommmend to avoid this company if you want to enjoy your trip.

DO NOT EVER EVER USE THIS RENTAL CAR. THE MOST TERRIBLE EXPERIENCE EVER IN MY ENTIRE LIFE.
THEY CHARGED US ENTIRELY NONREASONABLE PRICE. SCAM RENTAL CARS.

We had a car accident and first they told us to wait 3 weeks. Got no replies. We sent them an email and they replied us back really late. They changed the words, 5-8 weeks. Got no replies again. It's been almost 3 months since we returned our car back. I think we've waited enough. We pushed them strongly and finally we barely got a reply from them AFTER A WEEK.

All of a sudden, they charged entirely nonreasonable price for the repair cost without giving us any proof of those repair costs. Because our accident was too small that the rental car manager even said us to "you can go" at first. But we conscientiously told them we had a car accident and they charged us more than 5000 NZD and could NOT GET OUR MONEY BACK UNTIL NOW.

Furthermore, they charged more than 2000 NZD for repair costs of both the rental car and 3-party cars WITHOUT any proofs. I think it's toally scam rental car.

This is a horrible car rental place for your travel in southern island of New Zealand. We booked a car with full damage waiver insurance on their website, and received the email confirmation letter. When we came to pick up the car. The staff told us that we cannot pick up the car because we are not holding Australian or New Zealand driving license, and full damage waiver insurance only applies to a Australian or New Zealand driving license.

However when we booked on the website, there is no pop up window telling us that full damage waiver insurance would require a Australian or New Zealand driving license.

Then we requested for a refund for the booking fee. Yes rental told us they cannot refund it because it is already over the pick up time of the booking. This is extremely stupid. Is this really a valid reason for Yes rental to reject refunding the booking fee, when client cannot pick up their car due to some terms and conditions made up by Yes Rental?

Strongly suggest you don't rent you car here !!! I wish this website could allow me to give 0 star review for this place.

Booked a Corolla and received a lower grade Aqua that had rear end damage. They did not come out to show us the car, so I went back in to report it. Advised they knew about it and we wouldn't be charged. Didn't notice as we drove out, but by day two the rattle from the rear end was constant. Tried to change the car in Wellington but only have Auckland office, so had to put up with it for two weeks! Returned car at 5.35pm prior to office closure at 6, to be advised we had missed the last shuttle and would have to pay for our own taxi. Refused to call us a taxi or refund anything for lower level, damaged car. In addition, on arrival waited almost an hour for their shuttle and fair distance from airport, so lost driving time on first day. They are rude and arrogant, with no customer service care, we will never use them again. Lesson learnt - pay a little more and use a reputable car rental company.

Do not be fooled by these people at Yes Rentals because they say one thing but do another thing and once they get your credit card number on the pretext of paying Bond, they start hitting your account with unexpected charges and taking money from it. I still haven't received my bond of NZD250 and it's been over 2 months, I am still waiting, and they said it would back in 21 days. They are shady and hold us to ransom for there silly car.

DO NOT CONSIDER RENTING HERE! They will scam you for thousands of dollars for a single hair like scratch.

on February 14th of this year, we rented a car from yesrentals in Queenstown, NZ. Paid NZD 250 as deposit on spot. Upon returning the car, we noted a minor scratch, and as a result, they deducted NZD 1000 from our deposit. However, 18 days after returning the car, we received an invoice with peculiar costs totaling $981, which conveniently rounds up to 1000.
Furthermore, they have yet to refund our deposit. It is imperative that deposits are promptly returned upon vehicle return. However, it has been 18 days since we returned the vehicle, and despite numerous follow-ups, they have not processed our refund. This delay is unacceptable.

Don't book a car with Yes Rentals!! The service is really poor, the staff I dealt with spoke barely English and the car I picked up was in a very poor condition. During my rental period it broke down. Since I did not book the additional insurance they refused to give me roadside assistance for over 3 hours before I could convince them to help me find a towing company. Now afterwards everything is a nightmare with the handling the payment for the roadside assistance and getting an invoice for me to hand over to my insurance. They are constantly increasing the final payment.

STAY AWAY. THIS COMPANY IS A SCAM. Should have read the reviews before booking with this company. Booked a car, drove to my destination, left car in the carpark for maybe 3 hours, when I came back the car would not start. Tried to call breakdown service and they told me they'd "give me a number" and I'd have to pay them. I purchased extra insurance for $22 per day to avoid this scenario! Ended up walking half the way to my BnB in the next town (12 km away) before someone gave me a ride, and had to organise rides in the morning, inconveniencing other people. Called breakdown service again today, they could not be reached. Called customer service and they promised that someone would call me back, this has not happened. I spent $200 including extra insurance to have a smooth experience at a study event at Lincoln University which is important for my career, and ended up having all this extra stress. I have no way to return the car to the airport tomorrow and if they wan their f•king car back, it is at Lincoln University car park and I will post the keys, I have blocked my credit card so they can't try to CHARGE me for this. Will be filing for compensation with the Small Claims Court. BE WARNED.

To start, we arrived at the airport by bus to pick up the car off the agency is not at the airport so we had to wait 30 minutes for their shuttle to pick us up. In addition they indicate a car as pictured or a similar when booking, the reserved car and the recovered car had no reports and was in very poor condition.
The host was really not welcoming and was not at all friendly. Very disappointed with this experience we will not rent a car at home.

Our Experience with YES Rentals was Excellent!... Great Price & very Economical Vehicle (Toyota Aqua Hybrid).... We Booked Directly Online with YES, Email Communication was good, with Clear Instructions provided to follow for our Late Car Pick-up. Whilst the YES Office is Not at the Christchurch Airport, Airpark Canterbury Collected us promptly transferring us to the After Hours Car Pick-Up Point. Having already completed the Online Paperwork Prior to our Travel - It was an Easy Car Pick-up. Drop-off on Return was just as Quick & Easy, with a Prompt Transfer back to the Christchurch Airport... We would definitely use YES Rentals again & HIGHLY Recommend them to other Travellers!!...