YES RENTALS Reviews 

Economy car for my holiday in Auckland. Nice staffs and good service. Recommend to everyone.

I had no issues with my rental. The shuttle from Auckland Airport came quickly, picking up the car was simple (bring a credit card, not a debit card to make it easier), the agents were friendly and the car worked well.

Their fleet is mostly Toyota Aqua (Prius) hybrids. With gas prices at nearly $3 this was awesome getting 4L/100k. I think the car was around 2015 but clean and well maintained. 70,000kms, and they installed a new radio with bluetooth, usb, aux etc.

My only complaints would be I wish they were open later - lots of flights arrive/depart later than 6pm. And I'd rather not have the rental branding on the car but it doesn't make a huge difference.

I initially booked through a 3rd party website but looking at their website it was a bit cheaper so check that if you're considering booking!

The attitude of a pickup driver was extremely rude. He opened the rear door of the shuttle van and just kept on watching me loading 4 large luggages.

The driver didn't even say hi, neither.

I have never met such a rude staff from my 40 years of international traveling experience.

We will never use Yes car rental & never recommend it to anyone in the future unless they prove they have improved the customer service. What a terrible experience.....

They need to be on fair go, they steal money from you, you pay a bond and don’t get your money back . Don’t rent with these people. Plus they’re super rude

Can't completely blame the VIP Cars but customers loose trust if support is not provided. To go into detail

I was booking rental car through VIP cars in New Zealand. They have offered booking with YES car rentals. I have been provided with all booking details including 24 x 7 support during my booking.

During my trip car broke down in middle of jungle. I have called the assistance number for help. No one picks up call. Called the YES rental company and they ask me to call another number.

I call them and the guys who receives my call after listening to my situation just simply says you need to find someone by yourself to sort it out.

I call VIP cars and they say its Yes Rentals who has to help and insist there is no road side assistance. I explained them rental car company gives contact for assistance even though i get charged. But any rental company provides a assistance contact number for car breakdowns.

YES rentals did provide one claiming 24 x 7 and no one responses on the number. VIP Cars also try to call the number and they too don't get response.

So i was stuck no where in middle of a jungle with no help from both VIP cars and YES rentals.

I had tours booked and i had to miss them .

VIP cars get their share of fees. Rental company gets they rental charges paid but as end customer i am left out with no help and losing gall my money for bookings. None of the companies really tried to help me out.

I have previosly did multiple car hires in New Zealand south Island and can tell you all those companies are very helping and value their customers.

Finally my 9 year old son comes up with this. " Say NO to YES cars".

BEWARE PEOPLE EITHER DONT DO THE ONLINE CHECK IN OR MAKE DOUBLY SURE YOUR DEPOSIT IS DEDUCTED FROM THE AMOUNT YOU PAY AT PICK UP TIME
Booked prior to arriving, was encouraged to complete online check in. Arrived at the office to collect the car and explained we had completed the online check in. Was asked 'you want full insurance' to which I replied 'yes that's what I've ticked" apparently that was an acknowledgement that I wanted their 'additional' insurance. Was given the payment amount and I checked our credit card account and the deposit still had the probationary payment marker so we paid the full amount to the office only to find out 2 days later the probationary payment had also gone through. When taking back the car we quiered this and suddenly the clerks English wasn't good enough to explain anything to us. Called over a lady whom I assume was a manager/supervisor and she was adamant that we must have requested their insurance and refused to refund anything.I said 'why would be pay for the same insurance twice that's ridiculous' After going round and round in circles we had ho choice to leave to catch our plane

Appalling do not use this company. Their website takes your money, when you turn up to the Queenstown branch which is not at the airport, they then can’t help you to do any changes as they claim they don’t have anything to do with the website booking side. Then when you email them to extend your booking, they don’t read your email, claim you didn’t send one and then try and charge you a late fee!

Great experience of customer service . Economical car and no problems to return . Thank you again

the excess fee is 4900 the highest anywhere in NZ. They advertise as cheap cars but when at the time of picking the car at the Auckland Air Port scared if this happened and if this goes wrong you will end up paying 4900 . No good scaring clients

Avoid this company at all costs.Disgracefull customer service.Rude and ‘could’nt care less’staff.

Terrible customer service. We’re completely ignored when we arrived at the office, then charged more that what was quoted. Car breaks were shot as well as window wipers. Stay clear of these guys.

The car we got, Toyota RAV 4, was in great condition for a very good price. Staff could be a little more friendly perhaps, but for quality cars at low rates this was excellent.

Dangerous. These guys should no be operating. If I could do -10 stars I would. Refused to pick u up from the airport when flight was delayed 1 hour. We were left at the airport with no car at 10:30pm with no options. Had to hitch a ride into Queenstown and book new car and new hotel. What an absolute nightmare. Rude and dismissive staff. Cannot warn you more - do not go here. There’s a reason they are cheaper than others.

Yes Rentals staff is incorporative they don't provide exceptional customer service.As a customer i got lot stressfull experience.
They have lack of communication problem with in thier staff
I had a terrible experience today
It's is Recommended do NOT USE THERE SERVICES 👎

I never write reviews but thought this would be helpful for other people as a warning, do not use the companies discover cars or yes rentals, both were incredibly unprofessional and held my money in total for over 90 days.

We came to nz in mid April and hired a car for a few days, luckily I ticked insurance as there was a small mark on the rear of the car on return (we’re guessing someone backed into it and drove away either at the shops or at one of the hotels we stayed in). We were told we had to pay over $1600 for estimated damage repair costs before we left (extreme for the amount of damage), and were told to get our money back we had to wait for the repair invoice from yes rentals then we would have to send this to discover cars as they were the company I booked through and had the insurance with. The estimated wait time for the paperwork was a few weeks. We were also told that if the repairs cost less than what we paid they would refund the difference into my account. Mid April is when we had the rental, we didn’t receive the paperwork from yes rentals until the 31st of may and the cost came to almost exactly the estimated cost (over $1600) for a very small amount of damage (we thought this was very calculated, my partner has worked for Toyota so has knowledge re labour and parts costs and it did not match what they invoiced). In that time we were waiting I tried contacting them many times to request updates and was told to “just be patient”, frustrating when my money was on hold. On the 31st of may as soon as I received the paperwork from yes rentals I emailed discover cars to request a refund, through their website , there was no phone number or live person to talk to, it was an email request. I received a reply within a few days saying the time was beyond their return policy so I wouldn’t get my money back, I responded immediately explaining the situation that I had not received the information from yes rentals so I couldn’t have put my claim in any earlier. I received multiple emails from a robot saying a customer service rep would get in contact within 5-7 days (which they didn’t), finally I received an email saying they had accepted my “late compensation claim” on the 23rd June! After more communication attempts with robot responses I finally got paid on the 10th of July. We waited from mid April to almost mid July, over 90 days for our money! I am disgusted in how long this took, that was a lot of my money to be held for such a long amount of time with minimal and un helpful communication mainly from bots. I will never ever use these companies again and have warned all my family / friends about it. I would hate for other people to be stuck in the same situation as us and have much needed funds frozen. Hopefully this helps others, yes rentals and discover cars are both horrible companies.

We booked a car online and when we got there to pick it up it was an old car with more than 200000km on the clock. The staff were very disorganized and could not find the keys to the car. When they finally found it the car was in the back of the yard with multiple cars being washed in front of the car. They gave me the keys and walked away. I had to ask them to move cars so that I could get the car out. It has been more than a week since I have returned the car and the deposit has still not being released form my credit card. There are many more professional places around. Give this one a miss.

Very good service quick and easy and value for money

Paid for brand-new Toyota Alphard 8-seater and, to my disappointment, received an older model with only 7 seats. Moreover, shortly after picking up the vehicle and attempting to address the issue, it experienced a significant breakdown. As a result, I was charged the full rental amount despite being unable to utilize the car. This experience has undoubtedly showcased the exceptionally poor customer service provided by the team, making it the worst I have encountered in the country.

The pickup and drop off service is terrible, picking up the phone. The driver that took us back to the airport was totally useless. He was more worried about his phone than getting us to the airport, this made us get more red lights than what we should of. He them went to the domestic terminal first to pick up someone, then went to the international pickup point and told us to walk rather than drop off at the terminal, over 500 metres and me with a bad leg

The young Asian man who collected us from the airport spoke in ‘Chinese’ to a woman on his car phone throughout the journey. He was very rude to us and shouted at us to ‘just get out!’ when we asked him a second time to unlock the gate for us to leave. His customer service was a disgrace and no one should speak to customers in the way he did. Also, the car was dirty inside and out. When we returned the car, the young Asian woman just asked us for the key then walked away. No further conversation or customer service at all. We were just left standing there not knowing if we needed to stay or could go. Awful company, I would suggest to be avoided at all cost!