YITH Reviews 2,189

Patient, kind and professional. I ruined it, YITH saved me.

Thank you for solving the issue

As a small agency, we use several YITH plugins for our WooCommerce clients. When we have encountered issues with a plugin, the support is amazing, in that, they respond quickly and offer a quick fix/solution.

Support is still ghosting us. No solution to our ticket for over 30 days!!! We want our money back. Number is #313426

Current state of the plugin allows for point abuse. Also settings are set to 3% but customers get 5%. What a joke.

Update: the reply is not correct. The ticket has been reopened by us. I also sent other emails and also through linkedin with the goal to get help. NO REPLY so far.

Update: you also did not reply to my other mails. I even messaged on linkedin and also here on trustpilot. I never received a reply for any of my four emails outside of the ticket.

I have two plugin from yith: YITH WooCommerce Advanced Reviews and YITH Booking and Appointment for WooCommerce and my case was that I needed to make a lot of adjustment, yith team is always there to fix my issue and Im greatfull to yith team for that.
Anyone who need professional plugins, I recommand using yith plugins.

Very reliable plugin vendor. I have been purchasing plugins for a few years already, and the YITH team has always provided excellent customer service (pre- and post-purchase), fair prices, and high code quality.

Bought premium plugin used it for about a half year and forget to cancel subscription renewal. After a year it charged for renewal, but when I asked for a refund they refunded even that do not refund for renewals according to the refund policy. 5 stars for customer support 👍

Accidentally left the plug-in sub on auto-renew when I wasn't using it anymore. Delighted to say that a refund was granted immediately and in my account the same morning. Very pleased.

I contacted YITH support with a special request regarding a refund, and I want to highlight their professionalism and responsiveness.
Alessandra took the time to review my situation, and Francisco handled the refund very quickly while being polite and efficient.

A truly reliable and customer-oriented team — something rare and greatly appreciated!
Thanks again to the whole YITH team for their help.

Te service was fast and helpfull!

Bought the premium versions of Yith Product Addons and Yith Request a Qoute. Very happy with the products. Easy to setup and very versatile.
Also, fast and competent support.

Excellent customer service, very fast!

Best Support I have ever experienced. The YITH team are extremely helpful and I strongly recommend them for premium wordpress plugins.

I use a lot of YITH plugins, from "Pre-Order for WooCommerce" and "WooCommerce Ajax Product Filter" to "WooCommerce Barcodes and QR Codes." The plugins are really well built.

One of the things that I judge companies for in the WordPress ecosystem is how much they care about WordPress and its values, because if they don't, then you better not get near them. Companies who care contribute and put things on the WP.org repository for people to use. If they don't care about WordPress, not only will it show in their values and branding, but their product quality will be a mess too, because they don't have any guidelines and standards. I can say that YITH cares, and they are pretty fast in following new standards. They were the fastest company to follow and support blocks in their plugins.

In terms of support, I only have a few encounters with them. You don't need the support too much because, as I said, the plugins are really well developed. You may contact them for a customization, and in those times they will be really respectful and answer your requests. That's another thing that I judge a company for: when you contact them, no matter the request, they answer with respect and they tell you what to do. Even if it's not their area of work, they will guide you to do it yourself, but there are companies who basically answer you "We don't have that" or "We will not be implementing that in the future as well" I can say that YITH is otherwise.

I have been using YITH Woocommerce plugins across a number of sites now for the past 5 years. They always work well and any issues are resolved quickly and well by their support team. Knowing YITH plugins are well supported gives great confidence when installing across all my sites.

Terrible product support, nobody replies.

Bought the subscription plugin and the stripe add-on. Seemed to work fine but there is an issue configuring the stripe webhook. I tried their demo and the same error pops up, so looks like a plugin issue. Contacted support but have waited 3 business days and no reply.
Asked agent via chat and they can offer no timeframe for support - so now have to request a refund and look elsewhere.

I'm back to update my 1 star review after finally getting through the dozens of support tickets I placed. I think there are a lot of usability quirks and design flaws that led me to my initial discontent and belief they didn't fully test this plugin, but now that I understand how to get around the quirks and even bugs, I like it. Maybe I'm being generous with the 4 stars, but I'm very grateful for all the features I couldn't find in any other RFQ plugin. They thought of most everything and, though it's not perfect, it gets the job done just fine.

I've been an agency customer of a variety YITH WordPress Plugins for over a decade. The Plugin support has always been fast and the very few tickets I had to create were resolved quickly. The tickets were always due to my misunderstanding! I like their ecommerce filters for Woo commerce the most. Thank you YITH!

The support was once again quick and the problem was solved right away.