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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professionalism, highlighting their quick and to-the-point assistance. Many users appreciate the excellent products, noting that they are well-built and reliable, making it easy even for novices to create functional websites. The support team is often described as outstanding, providing fast responses and effective solutions, with some customers mentioning that issues were resolved quickly and competently. However, some people were dissatisfied with the product support, reporting that replies were slow or non-existent, leading to frustration and delays. A few customers also mentioned that the support system could be problematic, with issues like being pushed to the back of the line after responding to a ticket or support agents not taking ownership of problems. There were also instances where customers felt that the plugins had functional deficiencies or that technical assistance was repeatedly ignored.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality and reliability of... See more

Staff

People report positive experiences with staff. Customers consistently praise the team as patient, kind, and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great quality service, fast... See more

Website

Customers consistently note ambiguous experiences with website functionality. Many reviewers praise the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been an agency customer of a variety YITH WordPress Plugins for over a decade. The Plugin support has always been fast and the very few tickets I had to create were resolved quickly. The tickets... See more

Rated 5 out of 5 stars

I have been using YITH Woocommerce plugins across a number of sites now for the past 5 years. They always work well and any issues are resolved quickly and well by their support team. Knowing YITH plu... See more

Rated 5 out of 5 stars

Excellent products and outstanding support. Thanks to Yith, even a novice like me can create a well-functioning website. The only criticism I can think of is that plugins are sometimes a bit ri... See more

Rated 5 out of 5 stars

Th plugin I bought was YITH Request a quote, it worked as it should but I had some issues with the theme and the way I had set it up. Their support was fantastic, swift and to the point. Awesome, not... See more


Company details

  1. Software Company

Written by the company

WE ARE THE WORLD’S LEADING INDEPENDENT COMPANY IN THE DEVELOPMENT OF WOOCOMMERCE PLUGINS


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent support and professional communication!

I am extremely satisfied with the support. The team responded to my request quickly, friendly and extremely professionally. Although the plugin was unfortunately not compatible with my theme, I was refunded the amount without any problems. The entire process was transparent and customer-oriented. I can only warmly recommend the service and would shop here again at any time. Thank you for the great support!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Super service support!

Plugins are still in development, like everything in the world. But the service is great, they are willing to help. Even if you have like a user story or an epic/feature and if it is a general thing they will implement this!

Great company! Super service team

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I faced an issue with a plugin, where some of the elements didn't appear correctly in another plugin. Yith's customer support were quick and efficient to solve the issue.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient plugin. Complete and simple. Good support

I’ve been using it for a short time but so far everything has gone perfectly. Easy to configure, it integrates very well with Woocommerce. It facilitates subscription sales and adds many informative emails to the native Woo ones.

It also allows easy style and text modifications. The right and necessary functions to configure easily and quickly.

I’m talking about the paid version. If you’re going to sell seriously, you need the premium version of the plugin. And I recommend it.

Just one drawback. In the learning area, ​​courses sales, it lacks native integrations and automations to communicate well with the most relevant plugins in the sector and that makes the sale a little less proactive.

In the rest of sectors, business models, product types, etc… The plugin is excellent. In e-learning it is also valid, but if you are going to sell courses, make sure first if this plugin is the most suitable or you need Woo’s own, because you can find surprises. It will simply make course sellers work a little harder or depend on third-party plugins and special developments. And depending on the course sales engine you use, the interaction with the other is greater.

But in everything else, for other types of stores and products… 10 points! And cheaper than its competition.

The support is very good. Fast and very willing to help.

Highly recommended.

November 13, 2024
Rated 5 out of 5 stars

So consistently great!

They were good the first time we asked for their support. They were great the second time. They've being better and better. This is what I really appreciate: they are CONSISTENTLY great in supporting you in the most critical situations with your site and their plugins.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service 👍

I used YITH for a year, and decided to cancel only because I don't have enough web traffic to warrant the expense. I didn't catch it in time for the renewal though, and had to reach out to customer support about the charge. They were SUPER helpful and quickly tended to my request.

I hope to be able to reinstall/purchase the plugin again in the future once my web traffic picks up!

TY YITH!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great, customer service is exceptional and products are always fantastic. Thanks again guys

November 3, 2024
Unprompted review

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