I ordered their product from Zalando and got something completely different from what they had shown on the pictures. Instead of a thong it was regular underwear but even more so it was too big, unple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The mobile SMS and email discount codes that are valid for clearance items allow me to afford Yitty. This is the only business that has made receiving SMS updates worth my attention! I am disabled... See more
Navigation of the website is super easy! Even if your preferred color/size is sold out, you can find something similar that you'll love just as much! Size chart is very accurate. Today I used the Wome... See more
I been looking for this under garment for such a long time and finally found it! I came across it in a retail store that gets from several different stores aftermarket. I bought this garment after gai... See more
Company details
About Yitty
Written by the company
Our Story
Meet Yitty, the revolutionary shapewear brand co-created by award-winning artist turned fashion entrepreneur, Lizzo. Named after her childhood moniker, Yitty is Lizzo’s lifelong dream come true. For nearly 3 years, she’s put her heart and soul into building this game-changing, size-inclusive brand from the ground up — all based on the principles of self-love, radical inner confidence, and effortless, everyday wear.
Shapewear, Reinvented
It’s an industry first: no-shame, smile-inducing shapewear designed for all body types from size 6X to XS, centered around self-love. Innovative fabrics, bold colors, and stylish silhouettes have been fit on every single body type — not merely scaled up (or down) for convenience. Every Body Gonna Shine Every single piece is designed to celebrate, hug, and love every single body. It blurs the lines of inner and outerwear with intentional-meets-functional designs, sexy silhouettes, and bold colors and prints you’ll want to show off. So, whether you thought you’d never consider shapewear, or swore you’d never wear it again, YITTY brings an entirely new perspective that gives you the option to tell your story with your body.
Meet Yitty, the revolutionary shapewear brand co-created by award-winning artist turned fashion entrepreneur, Lizzo. Named after her childhood moniker, Yitty is Lizzo’s lifelong dream come true. For nearly 3 years, she’s put her heart and soul into building this game-changing, size-inclusive brand from the ground up — all based on the principles of self-love, radical inner confidence, and effortless, everyday wear.
Shapewear, Reinvented
It’s an industry first: no-shame, smile-inducing shapewear designed for all body types from size 6X to XS, centered around self-love. Innovative fabrics, bold colors, and stylish silhouettes have been fit on every single body type — not merely scaled up (or down) for convenience. Every Body Gonna Shine Every single piece is designed to celebrate, hug, and love every single body. It blurs the lines of inner and outerwear with intentional-meets-functional designs, sexy silhouettes, and bold colors and prints you’ll want to show off. So, whether you thought you’d never consider shapewear, or swore you’d never wear it again, YITTY brings an entirely new perspective that gives you the option to tell your story with your body.
Contact info
United States
- yitty.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Completely different product
I ordered their product from Zalando and got something completely different from what they had shown on the pictures. Instead of a thong it was regular underwear but even more so it was too big, unpleasant to touch and very thick material. After this i would avoid buying anything there for good
July 13, 2026
Unprompted review
Reply from Yitty
Hi Aerin,
We’re sorry to hear that the product you received was not what you expected. We understand your concerns regarding the difference between the item shown and the item delivered, as well as the fit and material quality. We appreciate you bringing this experience to our attention. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
Don't sign up for the VIP membership
I was a member since 2023. I requested to cancel my membership in late 2024, which at that time I had 5 membership credits and was billed shortly after my cancelation for abother credit. My membership was $59 (so about 354 dollars worth of credits). Since my cancelation last year I continually get notices about non payment. Fast forward my sister says hey they have xmas pj's. I long in to use my 6 credits and they are gone. I check my email nothing but marketing emails. I call customer service to be told my credits expired. After I asked a few questions it was clear that I lost my money.
It's definitely not worth in this current climate we are in. In addition to that are the discounts really discounts? When using member credits they add on so many additional fees you wind up paying almost full price... 😠 😡
November 4, 2025
Unprompted review
Reply from Yitty
Hi Chianta,
We’re truly sorry to hear about your experience and understand how frustrating it is to feel like you’ve lost the value of credits you paid for. Your concerns about billing, credit expiration, and unexpected fees are absolutely valid, and this isn’t the experience we want for any member. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Ivy
Charging my credit card on the 6th of…
Charging my credit card on the 6th of the month for VIP credits just to charge me tariffs when I use the credits. I am done with yitty. Go play with somebody else’s income.
October 20, 2025
Reply from Yitty
Hi Rhonda,
We sincerely apologize for the frustration you're experiencing regarding the charges on your account. We understand how sad it can be to see additional tariff fees applied when using your VIP credits, especially after being charged for those credits. Our Member Services Team will be contacting you immediately.
Best,
Kim
I was trying to use Klarna but it…
I was trying to use Klarna but it wasn’t an option at checkout. It would not allow me click on Klarna.
October 15, 2025
Reply from Yitty
Hello Carolyn,
Thank you for reaching out to us. We're truly sorry to hear that you encountered issues while trying to use Klarna at checkout. We strive to provide you with a seamless and enjoyable experience, and we regret that we fell short in your case. We will be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
This company has very unfair business…
This company has very unfair business practices. You should offer the sale prices to your VIP customers as well. Are we Not paying for the privilege.
October 15, 2025
Reply from Yitty
Hello Katie,
Thank you for sharing your thoughts with us. We're truly sorry to hear that you are disappointed with the sales available to our VIP members. We strive to offer reasonable prices for our members, and we regret that we fell short in this regard. We will be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Excellent customer service
I had a problem with the delivery. I noticed that the Wait is over! email didn’t arrive either. But according to the tracking number, the package had been delivered. Your employee processed a credit and when I went back in to re-order there was a limited time only price. So instead of two bralettes, I was able to order four. Very happy. Thanks!
October 13, 2025
Why are the tariffs charges so high?
Why are the tariffs charges so high?? Almost 8 dollar tariff charge on one piece of clothing is actually out of hand. Just insane. As soon as I use my credit I will be canceling my subscription.
October 10, 2025
Reply from Yitty
Hi Krystal,
We genuinely appreciate your feedback. We understand your frustration regarding the high tariff charges, especially when it feels excessive for a single piece of clothing. Our Member Services Team will be contacting you immediately.
Best,
Kim
Unreasonable tariff prices
I was shocked by the price of the tariff charges, and once I submit this review I will be cancelling my subscription.
October 11, 2025
Reply from Yitty
Hi Anna,
We understand your frustration regarding the recent tariff charges, and we sincerely apologize for the inconvenience this has caused you. Your feedback is invaluable to us, and we are committed to continuously improving our services. Our Member Services Team will be contacting you immediately.
Best,
Kim
How about instead of bringing your…
How about instead of bringing your politics into your business (terrible business decision, by the way), you make the product in the US.
October 10, 2025
Reply from Yitty
Hello Lacey,
Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns regarding our production practices. At our company, we strive to balance quality, affordability, and accessibility for our customers, and we're truly sorry that we haven't met your expectations. We're here to help address your concern as quickly as possible, so we will send you a private message immediately.
Best,
Allison
I always love how easy it is to work…
I always love how easy it is to work and navigate with this company! Love it♡
April 25, 2025
Impressed!
I have been impressed with the range of options, quick delivery and fit accuracy. I have shopped Yitty more than any other site over the past 6 months.
October 5, 2025
Reply from Yitty
Hello Tiffany,
Thank you for writing us a review. We sincerely apologize for the frustration you've experienced with our website. We understand how important a smooth online experience is, and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
Always love the fabric of my clothes
September 30, 2025
Cancel your membership
I have the monthly subscription for VIP, but after this last order, I will be cancelling because not only do they severely overprice everything, then make everything seem like "it's on sale," so you're paying more sales tax since "everything is on sale", so you're paying tax on the "original price". On top of that youre also paying now a tarriff for each item, of $4, so instead of paying maybe $15 on sales tax and stuff, I paid $41 for 4 items, which I already paid for with my VIP subscription. Definitely not saving money at all. Shop somewhere else.
September 26, 2025
Reply from Yitty
Hi Laura,
We sincerely apologize for the frustration you've experienced with your VIP membership and recent order. We understand how disappointing it can be to feel like you're not receiving the value you expected, especially with the added costs of tariffs and sales tax. Our Member Services Team will be contacting you immediately.
Best,
Kim
Reply from Yitty
Hello Blanca,
Thank you for reaching out to us regarding the issue you're experiencing while trying to purchase a sale item. We understand how frustrating it can be when the expected discounts are not applied at checkout, and we sincerely apologize for any inconvenience this has caused. We will contact you via private message shortly to address this matter immediately.
Best,
Allison
Getting tired of Yitty
Falsely advertised redemption of points. Points expire before you can stack to use on larger items.
September 2, 2025
Reply from Yitty
Hello Allison,
We're sorry to hear about your frustration with the redemption of points. We understand how disappointing it can be when points expire before you have a chance to use them on larger items. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Excellent clothes excellent deals
September 18, 2025
Easy process
September 17, 2025
slow website
April 9, 2025
Reply from Yitty
Hello Angie,
Thank you for writing us a review. I sincerely apologize for any inconvenience this has caused you regarding our website and we understand that this situation is frustrating. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.