Yoogi's Closet Reviews 3,503

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, often finding items in even better condition than described. Many highlight the excellent pricing, noting it's often more competitive than other resale companies. The delivery service is frequently mentioned as quick and efficient, with premium packaging. Additionally, the customer service receives high marks for being helpful, knowledgeable, and responsive, ensuring smooth transactions and quick resolutions. However, some customers reported receiving items that did not fully match their descriptions, specifically regarding condition or size. A few people also experienced issues with delivery, where packages were marked as delivered but not received, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers express great satisfaction with the products, consistently highlighting their authenticity and... See more

Quality

Customers consistently note positive experiences with quality, often praising the outstanding curation and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the fair and competitive pricing, with... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yoogi’s Closet deserves every bit of 5 stars. The quality of their curation is outstanding — each piece I’ve bought has been in even better condition than expected. Their authentication process is sol... See more

Rated 5 out of 5 stars

I purchased a Hermes bag charm, and it was my ninth purchase from Yoogi’s Closet. I’ve been very happy with the products I’ve received, their customer service and more than anything, their prices. Yo... See more

Company replied

Rated 5 out of 5 stars

I purchased a relatively expensive handbag and it was definitely in like new condition as promised, but once I got it, I decided it just wasn’t for me. Returning it for a full refund was no problem. I... See more

Company replied

Rated 5 out of 5 stars

As normal a very smooth transaction from Yoogi's Closet. I have purchased numerous items over the years from them and have loved each and every thing I bought. Customer service is outstanding as us... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Couldn't have been more pleased

Couldn't have been more pleased! Packaging was excellent; item arrived as good as it looked in photos; and I felt the pricing and process of ordering was as easy as could be. I'm so grateful to have a little pre-owned luxe, and I'm grateful that Yoogi's Closet made it so easy.

February 21, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Jen!

Thank you so much for leaving us a lovely 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Great products and customer service

Good pricing, fast delivery and customer service

March 9, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello S,

Thank you so much for leaving us a wonderful 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

good service and description of item…

good service and description of item more details and good price. thanks.

March 6, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hi!

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

I love my item

I love my item, it is beautiful and as described. Would purchase from company again.
Only feedback, purse was put into box with straps not rolled so by the time the purse got to me some parts of the strap were bent. I think with time they will straighten out but a little disappointing.

March 13, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello there,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new purse! We will be sure to pass along your feedback regarding the straps. We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 4 out of 5 stars

Very good experience

This was my 1st purchase from them & I had a good experience 😊. I received my LV bag fast (in about 3 days). It wasn't quite as described in the "Like New" description. I called right away and they were able to work with me. The communication was great during and after the purchase. I would buy from them again. Thank you 🙏

March 13, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Rebecca,

Thank you so much for leaving us a 4-star review! We are sorry that the item did not work out for you but we hope to get another chance to become your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

easy to access

easy to access, and the prices are amazing.

March 8, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Emelia,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Authentic and great quality

YC are one of the very few sites that really focus on authenticity. The photographs show the tag numbers and small details that collectors know to look for.
The items are in great condition as well. If you are serious about the quality and beauty of your purchases I recommend this site.

February 27, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello,

Thank you so much for leaving us a wonderful 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Great experience

Had a bit of trouble checking out but customer service was quick and helpful. Love my bag; it looks just like the photos. Can’t wait to buy more!

March 9, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Max,

Thank you so much for leaving us a 5-star review regarding our service! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 4 out of 5 stars

I love the Chanel wallet

I love the Chanel wallet. The prices are reasonable and the products are beautiful!! I will recommend Yoogi’s to everyone.

March 8, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Kristine,

Thank you for your 4-Star review! If you have any feedback on how we can make this a 5-star review, we’d love to hear from you!


Sincerely,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Perfect Crossbody!

The bag met my expectations and was in pristine condition.

February 28, 2026
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Reply from Yoogi's Closet

Hello Dietra,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new bag! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 2 out of 5 stars

Balenciaga bag turned to be not…

Balenciaga bag turned to be not authentic due to code numbers not matching and engraving of numbers being inconsistent in the font, some glue residue on date code

March 13, 2026
Unprompted review
Yoogi's Closet logo

Reply from Yoogi's Closet

Hi Noelia,

We have searched our system and we do not appear to have record of any purchases from you. However, if you have any questions or concerns regarding our lifetime authenticity guarantee, our client services team would be happy to assist you. Our team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.


Sincerely,

Client Services, Yoogi's Closet

Rated 5 out of 5 stars

Bag was better than described

Bag was better than described, no issues.

February 24, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Shelly,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new bag! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Amazing quality!

Amazing quality and top-notch customer service. Thank you!

February 23, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Molly,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Fast and easy check out

Fast and easy check out. Item was in excellent condition and better than described.

February 22, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Mimi,

We really appreciate your time in leaving us a positive review! We are glad to hear that you love your new item! We are happy to serve as your favorite shop for pre-loved luxury goods.


Take Care,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Love♥

I paid they delivered, in my opinion the best luxury pre-love items your hard earned money can buy, detailed description, great pictures. the BEST customer Service no bait and switch. Love Yoogis Closet♥

February 27, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Shirlee,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Beautiful wallet at a fair price

Beautiful wallet at a fair price. Will buy from Yoogi's again!

February 27, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Shelley,

We really appreciate your time in leaving us a positive review! We are glad to hear that you love your new wallet! We are happy to serve as your favorite shop for pre-loved luxury goods.


Take Care,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Good customer service

Good customer service, the pricing is great

February 25, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Easy shopping on app..fair prices and…

Easy shopping on app..fair prices and great authentic products. I certainly recommend shopping with Yoogi's closet

February 25, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Yalanda,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Absolutely amazing designer goods

Absolutely amazing designer goods! I have been a loyal customer for many many years! Awesome prices!

February 24, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Kate,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Yoogiscloset.com is incomparable in…

Yoogiscloset.com is incomparable in terms of their prices and elite customer service. Great products at affordable prices and they have an educated and caring response team in customer service.

February 16, 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hi!

Thank you so much for your wonderful 5-star review! We are happy to hear that you enjoy shopping with us. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

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