I would have voted 5 stars except for the following: The blind arrived stuck in the valance and I had great difficulty getting it free. I had to do a reset and then the closing length got confused. I... See more
Company replied
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Update: I upgraded my review to 4 star since the suport (Viki) called back quickly and walked me through the process of setting the motor upper and lower limit and answered my other questions... See more
Company replied
Yoolax made the entire purchasing process straightforward. Their videos on how to measure the window opening and requirements for inside mount shades took all the guesswork out of the equation. Afte... See more
Product was shipped promptly and well-packaged. Instructions leave a little to be desired, but installation was so simple it really wasn't an issue. Remote control was set up already, so blinds work... See more
Company replied
Company details
Written by the company
Yoolax provides premium, custom-fit smart shading for your entire home, from indoor motorized shades to solar-powered outdoor solutions. As an industry pioneer, we have spearheaded the integration of solar technology into motorized window treatments, making sustainable, maintenance-free power accessible across our product line. Our versatile ecosystem supports effortless integration with Apple Home, Alexa, and Google Home. By combining DIY-friendly installation with professional service, Yoolax makes convenient automation accessible to all. Join the Yoolax lifestyle to eliminate light and privacy struggles at home, and redefine your living space.
Contact info
300 LOCKHART ROAD, FLAT/RM A 12/F ZJ 300, WAN CHAI, United States
- +1 6692014563
- service@yoolax.com
- yoolax.com
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Customer Experience
I received the motorized shades in good time. Everything was completed without any problems, installation and programming could not have been easier! Customer service reached out in advance of manufacturing the product to confirm specifications and all in all it was a great experience.
July 28, 2026
Reply from Yoolax
Thank you so much for your wonderful feedback!
We're delighted to hear that your motorized shades arrived on time and that the installation and programming process went smoothly. Ensuring our customers have a seamless experience from specification confirmation to final setup is very important to us.
We're also glad that our team was able to reach out before production to confirm the details and help ensure everything was made correctly.
Thank you for choosing Yoolax and for sharing your experience. We truly appreciate your support!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your feedback.
We're sorry to hear that the mounting system did not meet your expectations. We appreciate you sharing your experience, as customer feedback helps us continue improving our products.
If you have any specific suggestions or need any assistance with the installation, please feel free to reach out to our support team. We’d be happy to help.
Best regards,
Yoolax Team
Yoolax team is very helpful
Yoolax team is very helpful and responsive. Specially, Jonas was terrific. Easy to place order.
August 4, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with our team and that the ordering process was easy and smooth. We truly appreciate your kind words about Jonas and will be sure to share your compliments with him.
Providing helpful and responsive support is always our goal, and we're grateful for your trust in Yoolax.
Best regards,
Yoolax Team
Excellent customer service and support
Excellent customer service and support. I have ordered motorized shades for all windows in my house from yoolax. They work brilliantly, look great, are simple to install and have many options for control. I have received several compliments so far for the shades.
I found the customer service agents to be very responsive and helpful when needed. I have no problem recommending this company.
August 3, 2026
Unprompted review
Reply from Yoolax
Thank you so much for your amazing review and continued trust in Yoolax!
We're truly honored that you chose Yoolax motorized shades for all the windows in your home. It’s wonderful to hear that you’re enjoying the design, performance, easy installation, and the flexibility of our smart control options.
We’re especially grateful for your kind words about our customer service team. Providing responsive and helpful support is something we value greatly, and we’re happy to know our team was able to assist whenever needed.
Thank you again for your recommendation and support. We’re delighted to be part of your home and look forward to serving you again in the future!
Best regards,
Yoolax Team
Excellent product
Excellent product, fast shipping.
Manuals for newer products need to be updated on website
July 28, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're glad to hear that you're happy with the product quality and fast shipping. We also appreciate your suggestion regarding the manuals for our newer products. Your feedback is valuable, and we'll continue working to update and improve our online resources to provide a better customer experience.
Thank you for choosing Yoolax and for sharing your experience!
Best regards,
Yoolax Team
Great shade and works well
Great shade and works well. Easy instructions for measuring as I was worried since it's a semi-circular arch window. I love the choice of having many different colors and also the ability to have blackout shades.
July 22, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're delighted to hear that your shade works perfectly for your semi-circular arch window and that the measuring process was easier than expected. We know custom-shaped windows can feel challenging, so we're glad our guides helped make the process simple.
It's also great to hear that you’re enjoying the color options and blackout shade choices. Thank you for choosing Yoolax and for sharing your experience!
Best regards,
Yoolax Team
Round Remote broken and operation…
Round Remote broken and operation intermittent, changed battery several times and have to constantly tap on it to work. Spoke to customer service and they request a video of the problem. Giving me a hard time on a replacement.
July 25, 2026
Reply from Yoolax
We're sorry to hear that you’ve experienced issues with the remote control and understand how frustrating it can be when the operation is intermittent.
We apologize for any inconvenience caused during the troubleshooting process. The request for a video is only to help our team quickly identify the issue and provide the most suitable solution, not to make the process more difficult.
We appreciate your patience and would be happy to continue assisting you to resolve this issue. Please reach out to our support team with your order details, and we’ll work to make this right.
Best regards,
Yoolax Team
I have used Yoolax before and had a…
I have used Yoolax before and had a good experience which brought me back for my new house! The ease and delivery of my blinds was very fast and seamless!
July 22, 2026
Reply from Yoolax
Thank you so much for your continued support!
We're truly honored that your previous experience with Yoolax brought you back for your new home. We're delighted to hear that the ordering process was easy and that your blinds arrived quickly and smoothly.
Thank you for choosing Yoolax again. We truly appreciate your trust and look forward to helping make your new home even more comfortable!
Best regards,
Yoolax Team
The order, delivery and installation process were exactly as promised.
Shipment arrived must faster than I thought. The blind were exactly what I had hoped for and the installation was easy. The online videos took all of the guess work out of the process.
July 25, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're delighted to hear that your blinds arrived faster than expected and that they were exactly what you hoped for. It's great to know that the installation process was easy and that our online videos helped make the setup even smoother.
Thank you for choosing Yoolax and for sharing your experience. We truly appreciate your support!
Best regards,
Yoolax Team
You shipped me the wrong size that is…
You shipped me the wrong size that is not even close to what I want or that the order confirms. I needed the shade a week ago, now I got to wait even longer to get the correct siaze shade
July 16, 2026
Reply from Yoolax
Thank you for your feedback. We’re sorry for the frustration and understand your concern about the sizing.
For our extra-wide outdoor roller shades, some final adjustments may be required after delivery and installation. Due to transportation and packaging requirements, the shade dimensions may need to be adjusted during setup to achieve the desired width and height settings.
Please fully extend the shade fabric before checking the measurements. Once installed, the width and height settings can be adjusted to ensure the shade fits and operates properly.
We’d be happy to assist you with the adjustment process and help make sure your shade is set up correctly.
Best regards,
Yoolax Team
Excellent product
Excellent product! The blinds are top notch. They smoothly respond to the remote.
July 7, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're thrilled to hear that you’re enjoying the quality of your blinds and that the remote control response has been smooth and reliable. Providing a great combination of quality, convenience, and smart functionality is always our goal.
Thank you for choosing Yoolax, and we truly appreciate your support!
Best regards,
Yoolax Team
Unusable "blackout" blinds with hidden tolerances. Customer service blames the buyer!
Do not buy from this company if you actually need blackout coverage. I ordered custom inside-mount blinds for a 74.125-inch window frame. The blinds arrived drastically short, with the actual fabric measuring under 73 inches. This leaves a massive light gap of over half an inch on both sides, making the "blackout" feature completely useless.When I contacted customer service, they tried to evade responsibility by claiming they have a hidden 0.8-inch "manufacturing tolerance" that was never disclosed when ordering. A tolerance that large makes custom ordering pointless.Even worse, after posting my honest experience, they responded to my reviews by trying to blame me to cover their own mistakes. Instead of fixing their manufacturing error, they choose to gaslight their customers publicly.Terrible quality control, deceptive sizing policies, and unprofessional customer service. I had to file a dispute with my credit card company just to get my money back. Save your time and shop elsewhere.
June 5, 2026
Unprompted review
Reply from Yoolax
We’re sorry to hear that you were disappointed with your experience.
After reviewing both orders carefully, we’d like to clarify the situation. The first order (#YX22313) was manufactured according to the measurements provided at the time of purchase. Since the dimensions entered on the order were used for production, the shade was made as requested.
For the second order (#YX23325), after reviewing the measurements you provided, we confirmed there was a sizing issue and agreed to refund the cost of the remake as a resolution.
We always strive to provide accurate custom-made products and fair solutions when issues occur. We appreciate your feedback and regret that this experience did not meet your expectations.
Best regards,
Yoolax Team
the item doesn't work and there is no…
the item doesn't work and there is no number to call of customer service
July 8, 2026
Reply from Yoolax
We're sorry to hear that you're experiencing an issue with your item.
We do have customer support available through the live chat on our website, and our team is ready to assist with troubleshooting and finding a solution. Please contact us with your order details, and we'll be happy to help.
Thank you for giving us the opportunity to assist you.
Best regards,
Yoolax Team
High quality and easy installation
Product was shipped promptly and well-packaged. Instructions leave a little to be desired, but installation was so simple it really wasn't an issue. Remote control was set up already, so blinds worked perfectly right away. Perfect solution to our afternoon glare issue!
July 6, 2026
Reply from Yoolax
Thank you for your thoughtful review!
We're glad to hear that your order arrived promptly and was well packaged, and that the installation process was simple and hassle-free. It's great to know the blinds were ready to use right away and are helping solve your afternoon glare issue.
We also appreciate your feedback regarding the instructions. Your suggestion is valuable, and we'll continue working to make our guides clearer and more helpful for our customers.
Thank you for choosing Yoolax, and we hope you continue to enjoy your blinds!
Best regards,
Yoolax Team
I quickly realized I had an addiction
I quickly realized I had an addiction. My first order was 4 blinds. Top quality and functionality kept me coming back! If support is needed, you wont be disappointed.
July 11, 2026
Reply from Yoolax
Thank you so much for your amazing review!
We love hearing that your first order turned into a growing collection of Yoolax blinds! We're thrilled that the quality, functionality, and overall experience have kept you coming back.
Your kind words about our support team mean a lot to us as well. We're always here to help whenever you need assistance.
Thank you for being a valued Yoolax customer—we truly appreciate your continued trust and support!
Best regards,
Yoolax Team
what a great product…
I just want to say what a great product these outdoor shades turned out to be. Yoolax communication and customer service was outstanding. In addition:
1) The manufacture and shipping was fast (1 day),
2) using UPS worldwide express shipping offered continuous shipment tracking which allowed me to plan my installation time,
3) the packaging quality protected the shades,
4) the manufacturing quality delivered fully functional shades,
5) installation was very simple despite a 10 foot ceiling height and 100 degree Fahrenheit outside temperature,
6) the remote control worked perfectly with all 3 shades,
7) the Yoolax app for iPhone was very easy to setup and use,
8) the shades connected to the app within seconds,
9) the smart hub was plug and play since I had manually set the shade limits with the app before plugging in the smart hub, and
10) I was able to quickly create functioning "scenes" to lower and raise the blinds on a schedule every day.
All of my objectives were accomplished on the same day I received my order. My first order was a test to see if these shades were good quality. What I discovered is that they are highly functional, beautiful, and the best value that I've seen in the market. I am already putting together an order for all of the interior windows of my house.
July 3, 2026
Unprompted review
Reply from Yoolax
Thank you so much for taking the time to share such an incredible and detailed review!
We're truly delighted to hear that every step of your experience—from customer service and fast delivery to installation, app setup, and smart home integration—met or exceeded your expectations. Knowing that you were able to complete your entire project on the very first day is especially rewarding for our team.
It's also wonderful to hear that your first order gave you the confidence to choose Yoolax for the rest of your home. Your trust, kind words, and recommendation mean the world to us.
Thank you for choosing Yoolax. We look forward to helping you with your interior window project and serving you again in the future!
Best regards,
Yoolax Team
a shade different
great product but could use better instructions on how to program the remote. fast delivery after we ordered and packaged very well.
July 11, 2026
Reply from Yoolax
Thank you for your thoughtful review!
We're delighted to hear that you're happy with the product, the fast delivery, and the packaging. We also appreciate your suggestion regarding the remote programming instructions. Your feedback is valuable, and we'll continue working to make our guides clearer and easier to follow.
Thank you for choosing Yoolax, and we hope you continue to enjoy your shades!
Best regards,
Yoolax Team
Samples arrived within a short time
Samples arrived within a short time. Haven't ordered yet but they were highly recommended by our daughter.
July 8, 2026
Reply from Yoolax
Thank you so much! We're honored to have been recommended by your daughter. We hope you love the samples, and whenever you're ready to order, our team will be happy to help you every step of the way.
Best regards,
Yoolax Team
The blinds were made exactly as I…
The blinds were made exactly as I ordered, processed and shipped extremely fast, and the quality exceeds expectations.
I would highly recommend Yoolax for your blind needs.
Honestly, I was impressed on how fast they arrived and the accuracy and quality.
July 8, 2026
Reply from Yoolax
Thank you so much for your wonderful review! We're thrilled to hear that your blinds were made exactly as ordered and exceeded your expectations. It's especially rewarding to know you were impressed by our fast processing, quick delivery, and product quality. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your new blinds for years to come!
Best regards,
Yoolax Team
The product was shipped quickly and it…
The product was shipped quickly and it was easy to install. I'm happy with the blackout result.
July 2, 2026
Reply from Yoolax
Thank you for your kind review!
We're delighted to hear that your order arrived quickly, the installation was easy, and that you're happy with the blackout performance. We truly appreciate your support and hope you continue to enjoy your Yoolax shades!
Best regards,
Yoolax Team
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