I would have voted 5 stars except for the following: The blind arrived stuck in the valance and I had great difficulty getting it free. I had to do a reset and then the closing length got confused. I... See more
Company replied
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Review summary
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Update: I upgraded my review to 4 star since the suport (Viki) called back quickly and walked me through the process of setting the motor upper and lower limit and answered my other questions... See more
Company replied
Yoolax made the entire purchasing process straightforward. Their videos on how to measure the window opening and requirements for inside mount shades took all the guesswork out of the equation. Afte... See more
Product was shipped promptly and well-packaged. Instructions leave a little to be desired, but installation was so simple it really wasn't an issue. Remote control was set up already, so blinds work... See more
Company replied
Company details
Written by the company
Yoolax provides premium, custom-fit smart shading for your entire home, from indoor motorized shades to solar-powered outdoor solutions. As an industry pioneer, we have spearheaded the integration of solar technology into motorized window treatments, making sustainable, maintenance-free power accessible across our product line. Our versatile ecosystem supports effortless integration with Apple Home, Alexa, and Google Home. By combining DIY-friendly installation with professional service, Yoolax makes convenient automation accessible to all. Join the Yoolax lifestyle to eliminate light and privacy struggles at home, and redefine your living space.
Contact info
300 LOCKHART ROAD, FLAT/RM A 12/F ZJ 300, WAN CHAI, United States
- +1 6692014563
- service@yoolax.com
- yoolax.com
4.3
Excellent
92 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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These blinds are absolutely wonderful
These blinds are absolutely wonderful. They came exactly as ordered, were packaged very well and installation was straightforward, quick and easy. We are beyond pleased, and already measuring another rooms to order more.
July 4, 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We're thrilled to hear that your blinds arrived exactly as ordered, were well packaged, and were easy to install. Knowing that you're so pleased with your purchase and are already planning shades for more rooms truly means the world to us.
Thank you for choosing Yoolax. We look forward to helping you with your next project!
Best regards,
Yoolax Team
The customer service is exceptional
The customer service is exceptional. The delivery is as promised, within a maximum of seven days, and the product is of high quality. The price is remarkably low, considering the service and quality. If you’re considering purchasing it, I highly recommend it.
July 4, 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with our customer service and that your order arrived as promised. It's also rewarding to know that you're happy with the quality and value of our products.
Your recommendation means a great deal to us. Thank you for choosing Yoolax, and we look forward to serving you again in the future!
Best regards,
Yoolax Team
I’m very pleasantly surprised with the…
I’m very pleasantly surprised with the quality installation was not complicated. Shipping was quick. I ordered one dual roller shade to test it out now that I have it. I will order for all of my house. I hope to find a coupon code because they are pricey.
June 15, 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We're delighted to hear that you were pleasantly surprised by the quality of your dual roller shade and that the installation was easy and the shipping was fast. It's especially rewarding to know that you're planning to order shades for the rest of your home!
We truly appreciate your support. Be sure to keep an eye on our website and subscribe to our emails for the latest promotions and special offers. Thank you for choosing Yoolax—we look forward to serving you again!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your wonderful feedback!
We're delighted to hear that ordering was easy, your shades arrived quickly, and the installation went smoothly. We truly appreciate your support and hope you enjoy your Yoolax shades for years to come!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your kind review!
We're delighted to hear that you're happy with both our product and customer service. Your support means a lot to us, and we truly appreciate you choosing Yoolax.
Best regards,
Yoolax Team
Yoolax web site is easy to understand
Yoolax web site is easy to understand, use and provides a lot if information about their blinds. They communicate well from the initial order including delivery. The blinds arrive well packaged and in great condition. The blinds are great constructed and easy to install.i will be buying more.
June 23, 2026
Reply from Yoolax
Thank you so much for your wonderful review!
We're delighted to hear that you found our website easy to use and informative, and that you were satisfied with the communication throughout your order. It's also great to know your blinds arrived safely, were easy to install, and met your expectations in both quality and craftsmanship.
Your trust and plans to purchase from us again mean so much to us. Thank you for choosing Yoolax—we look forward to serving you again on your next project!
Best regards,
Yoolax Team
Amazing service and easy install
We ordered two 14' wide exterior roller shades and a single blackout interior roller shade. They are all amazing! We had to assemble the exterior shades, I was nervous but the second one was a piece of cake! Programming them was very easy. And the fact they are solar charged is a game changer! I was confused with the interior shade having a tag that said "Channel 1" but it wasn't working with the remote. A quick reprogramming fixed the issue. The exterior shades can be controlled using remote from the bedroom which is an added benefit as they are mainly to block out harsh early morning sun from the patio. We will absolutely be ordering more shade from Yoolax!
P.s. their customer service is outstanding! Javy, Jonas and Michael are all very helpful and prompt!
June 21, 2026
Reply from Yoolax
Thank you so much for your amazing review!
We're delighted to hear that you're enjoying both your exterior and interior roller shades. It's wonderful to know that the installation and programming process went smoothly, and that you're finding the solar-powered feature and remote control so convenient.
We're also glad the channel issue was quickly resolved, and your kind words about our customer service team mean so much to us. We'll be sure to share your compliments with Javy, Jonas, and Michael—they'll be thrilled to know they made a positive difference.
Thank you for your trust and support. We truly appreciate your recommendation and look forward to helping you with your next Yoolax project!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your feedback! We're glad to hear that you found the ordering process easy. We truly appreciate your support and hope you enjoy your Yoolax product!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your feedback!
We're delighted to hear that you're happy with the product. We truly appreciate your support and thank you for choosing Yoolax!
Best regards,
Yoolax Team
Great Product, Great People
The folks I spoke with were great. The product arrived and was packaged well. The customer Support is top tier.
June 18, 2026
Reply from Yoolax
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our team and that your product arrived safely and well packaged. It's especially rewarding to know that our customer support met your expectations.
We truly appreciate your support and thank you for choosing Yoolax!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your wonderful feedback!
We're so glad to hear that the product met your expectations, was as advertised, and that installation and setup were easy for you.
We truly appreciate your support—thank you for choosing Yoolax!
Best regards,
Yoolax Team
Do not waste your money!
After speaking to customer service anout the damaged unit and thinking that I was getting a replacement I’ve gotten several emails from them. After going back and forth with their customer service too many times and his response - “Return to us and ship again request high shipping cost.
We can re-make you a new shade without motor bu charging $80 shipping fee” is ridiculous for something that should have worked straight out of the box. If I wanted a shade without the motor I could go to Home Depot and get it cheap. I will be returning it and not wanting a replacement now as I’m super frustrated as well as won’t do business with this company again.
June 7, 2026
Reply from Yoolax
Thank you for your wonderful feedback!
We're sorry to hear about the issue with the bottom rail, but we're glad our support team could quickly help resolve it. We're thrilled that you're happy with the shade and found it easy to install.
Thank you for your trust in Yoolax and for recognizing our commitment to customer service!
Best regards,
Yoolax Team
The blinds are beautiful and very high quality
The blinds are beautiful! First comment is that the pre and post sales support goes above and beyond. Even marked up a room photo to ensure we had the correct measurements for a wall to wall panel blind.
Shipped within two weeks (and by UPS so they came quickly and safely) and were very well packaged.
Our setup is 14’ wide so the rail was in two pieces but the instructions are pretty good and with some back and forth we got it sorted.
Quality of the product is excellent and flawless. We chose Yoolax because the motor sits in line with the rail and not dropping down horizontally like most brands. Far better when panels are see through.
The order was missing the Matter Hub but a chat message with their support team and one was on the way by FEDEX.
They don’t use the low cost freight consolidators that are slow and where the product gets transferred between various carriers thus increasing the risk of damage.
It’s a bit more confusing to order through Amazon (which you have to in Canada) vs their website but they assist if needed and send you a final spec sheet to sign off on.
Overall we absolutely love the product and are getting ready to place our second order for another wall to wall and a third order for the living room.
Strongly recommend !!
June 12, 2026
Unprompted review
Reply from Yoolax
Thank you for your wonderful and detailed review!
We're delighted to hear that you're happy with the quality of your blinds, our customer support, and the overall experience. We truly appreciate your patience regarding the Matter Hub and are glad our team was able to quickly resolve the issue.
Your trust, recommendation, and plans for future orders mean so much to us. Thank you for choosing Yoolax—we look forward to serving you again soon!
Best regards,
Yoolax Team
The order was received with no fabric…
The order was received with no fabric screens or or the roll to attach it to only the metal housing and motor was included?
I have written several emails and called with no response for the last 48 hours
June 7, 2026
Reply from Yoolax
Thank you for bringing this to our attention.
We're sorry to hear that the package you received did not meet your expectations. Please reach out to our customer support team with your order details and photos of the received items. We'll investigate the issue promptly and work with you toward a satisfactory resolution.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Yoolax Team
I’ve ordered for the second time from…
I’ve ordered for the second time from Yoolax and have found that their products and their agents are absolutely first class.
June 10, 2026
Reply from Yoolax
Thank you so much for your wonderful review and for choosing Yoolax again!
We're truly honored that you've returned for a second purchase and that both our products and customer service team have met your expectations. Your trust and continued support mean a great deal to us.
We look forward to serving you again in the future and helping with any window treatment needs you may have. Thank you for being a valued Yoolax customer!
Best regards,
Yoolax Team
I would have voted 5 stars except for…
I would have voted 5 stars except for the following:
The blind arrived stuck in the valance and I had great difficulty getting it free. I had to do a reset and then the closing length got confused. I downloaded the app on my phone but unfortunately only one person can use it. I haven’t had time yet to reset the remote, which is not yet working properly. 🥲
June 8, 2026
Reply from Yoolax
Thank you for your honest feedback and for choosing Yoolax.
We're sorry to hear that the blind arrived stuck in the valance and that you experienced difficulties with the setup process. We understand how frustrating that can be.
At the same time, we appreciate you taking the time to share these details, as they help us improve both our products and user experience. If you're still having trouble with the remote or app settings, our support team would be happy to assist you with resetting and configuring everything properly.
Thank you again for your patience and valuable feedback. We hope to provide you with a true 5-star experience in the future!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your wonderful review!
We're delighted to hear that your blinds arrived safely, fit perfectly, and were easy to install. Knowing that you had a great experience from start to finish means a lot to us.
Thank you for choosing Yoolax, and we hope you enjoy your blinds for years to come!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your wonderful feedback! We're so glad to hear that ordering, installation, and use were all easy for you. We truly appreciate your support and are happy you’re enjoying the product!
Best regards,
Yoolax Team
Pentagon blind instalation.
The blind installed verry easely. And performed as expected. I am glad I did not use the internet/Alexa instalation.
June 5, 2026
Reply from Yoolax
Thank you for your feedback!
We're delighted to hear that your Pentagon blind was easy to install and performed exactly as expected. It's great to know that you were able to enjoy the product without needing internet or Alexa integration.
Thank you for choosing Yoolax, and we appreciate you sharing your experience!
Best regards,
Yoolax Team
Reply from Yoolax
Thank you for your wonderful feedback!
We're delighted to hear that you appreciate the design, found the installation process logical and easy, and are enjoying the performance of your product. Your satisfaction means a lot to us.
Thank you for choosing Yoolax and for taking the time to share your experience!
Best regards,
Yoolax Team
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