York Camera Mart Ltd Reviews 

282
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Having recently lost a buckle on my binoculars strap I spent several painful minutes scouring websites inc. using prompts in Co-Pilot and faced futility or extra cost at every turn. The outcome was al... See more

Rated 5 out of 5 stars

The website would not allow me to pay. Contacted the staff and the situation rectified in no time. Varna arrived in a couple of days due to it being a weekend. Camera is awesome and replaces my Nikon... See more

Rated 5 out of 5 stars

Went in (very sheepishly) to get my sensor cleaned as the 2nd hand eBay camera I've been using wasn't in the best shape. The assistant couldn't have been more helpful and told me he'd have it done the... See more

Rated 5 out of 5 stars

Great customer service, purchased a new bridge camera and a telephoto lens for another camera. Staff explained fully on how to use, even let us try them for weight, handling, balance etc. Couldn't fau... See more


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

My recent order

I received regular email updates about my order. The company was very supportive and keen to ensure that the order was completed efficiently. I would have no hesitation in recommending York Camera Mart.

July 2, 2023
Rated 5 out of 5 stars

A gem of a store

I recently purchased a used Fuji XT-2 camera body, boxed with all accessories etc. What a lovely camera and in 'excellant' condition as was rated by the store.
After a helpful phone inquiry to the store, the item was dispatched promptly and took less than 24hrs to arrive. Very carefully packaged up too, may I also add.
So my thanks to York Camera Mart, I shall be keeping an eye on them for more goodies to feed my photography obsession.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience! I had a query relating to a lense so initially called the shop. My query was dealt with in a polite, quick and professional manner. I went ahead and purchased the lense in question. It arrived the next day and was exceptionally well packed. Wouldn’t hesitate to use again and highly recommend.

June 6, 2023
Rated 5 out of 5 stars

Excellent purchase

After contacting York Camera Mart, I felt that I was given useful information on my inquiry, and therefore made the correct decision on my purchase.
The price was good and the delivery was amazing.
Thanks.

June 19, 2023
Rated 5 out of 5 stars

York Camera Mart got me out of trouble…

York Camera Mart got me out of trouble on holiday recently! I have got several Canon DSLRs and decided to bring my very old but trusty 5d (original), but in my haste when packing I grabbed the wrong charger and only discovered my daft mistake when I got to the hotel in York. I live in Wilton near Salisbury which is 280-odd miles away so no way to nip home to swap them. So next day I found York Camera Mart online and visited them and was able to get a universal charger which saved the day 😎👍 Very helpful staff member and great service. Many thanks 🙏

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I phoned ahead to check that York Camera Mart had stock of the camera I wanted, which they did.
The person who answered the phone was knowledgeable and courteous.
The price was better than elsewhere and included delivery. I ordered the camera online and it arrived the next day.
Altogether a great experience. Very happy.

May 16, 2023
Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service from the team at York Camera Mart. Really impressed with the advice, guidance and overall service. I'll happily recommend them to friends, family and colleagues, and have since purchased further items from them following my first order.

May 17, 2023
Rated 5 out of 5 stars

Great experience from start to finish

I just received my GX880 (silver). It was a great servic e from start to finish, and my camerra was well packaged. Very helpful and swift response to my initial enquiry about stock availability. Packed and posted very quickly. Couldn't ask for more.

April 6, 2023
Unprompted review
Rated 1 out of 5 stars

The customer appears to be always wrong!

Called in to get a new lens cap for my Opticron binoculars as I had bought both pairs there and had been happy with the service. I had a cap with me. The lens caps have fallen off of both pairs of my binoculars and this was the only one I had left. I was told this rarely happens and that I would need to bring in the binoculars in as the lens caps are specific to each model. The lens caps regularly fall off our binoculars! I was told in an offhand manner to look in the window to see if I could see my model. It seemed to me that most models had one of 2 sizes of cap. No offer was made to see if my cap was suitable for any of the ones in the window and that model could be ordered. Also I reported that the straps supplied with the binoculars regularly came loose. I was told this couldn’t possibly happen if fitted correctly. I assured the staff member that it could only to be told I obviously knew more than him despite his years of experience. I left the shop at that point as I had the distinct impression that the customer is always wrong! I will have to see if I can get the replacement caps elsewhere!

Having seen the reply, I rest my case! Have ordered them online.

March 22, 2023
Unprompted review
York Camera Mart Ltd logo

Reply from York Camera Mart Ltd

Thank you for your valued feeback. Having explained numerous times knowing that Opticron will ask for the model number of the binoculars, you sadly didn't accept this, and appeared irritated that you just couldn't get one there and then, as they all appeared to have the same caps. As you will recall we were quite happy to get the correct cap for you, and get it delivered directly to your house, once you let us know the model. But sadly you didn't accept that this is what Opticron would want in order for it to 100% right. So the staff member was always wrong with whatever he said in your eyes too. Then after critising the caps you went on to critises the strap.
We apologise the way this was handled, because it would have been so easy to sort for you once we had the model. We have ordered random caps in the past that just don't fit correctly, so just wanted it to be 100% right.
We would still like to sort the correct caps for you and get them delivered so you aren't inconvenienced any more.
Please email the details and we will be happy to get them for you

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