Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all. He took his time to go through the new phones and apps on our computers to ma... See more
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Review summary
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Liam Joe and Khan have been at our hotel The Cheshire hotel in London, installing new WiFi through the whole building which has been working amazing and also allows our guests to log in and leave us r... See more
Company replied
We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was i... See more
Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more
Company details
Information provided by various external sources
Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.
Contact info
Units 1&2 Melbourne street, SO14 5FB, Southampton, United Kingdom
- 02381 103195
- info@yotelecom.co.uk
- yotelecom.co.uk
4.8
Excellent
1K reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
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Thank you to Sagar in termination team!
We’ve been customer with Yo Telecom for last 5-6 years. We find their service efficient and swift response to queries. I have awarded 5 stars solely based on my last query and how it’s been dealt with by the specific team member. There was an oversight from the accounts team few years ago, for which I contacted Yo Telecom in May 2025. My query was dealt by Sagar from the termination team. Sagar has dealt with this query from start and ensured it was concluded in the most satisfactory manner. Sagar is definitely a valuable asset to Yo Telecom. He was always available to take my call, provide reassurance and made sure he worked on the case until fully resolved. Huge thank you to Sagar.
July 3, 2025
Unprompted review
Reply from Yo Telecom
Dear Mala,
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that Sagar provided such excellent support and ensured your query was resolved to your satisfaction.
It’s always great to know when one of our team members has made a real difference. We’ll be sure to pass on your appreciation to Sagar and the wider team.
Thank you again for your continued support over the years.
Best wishes,
Yo Telecom Customer Success
Really happy with our installation…
Really happy with our installation today. Jamie did a great job of getting things up and running and getting the team up to speed with the system!
August 14, 2025
Unprompted review
Reply from Yo Telecom
Dear Rachel,
Thank you for your lovely feedback. We’re really pleased to hear that Jamie did a great job with the installation and got your team up to speed with the system.
We’ll be sure to pass on your kind words to him, and we’re glad to know everything is running smoothly.
Best wishes,
Yo Telecom Customer Success
In respect of the Finance…
In respect of the Finance (terminations) department of Yo Telecom, I found Sager to be very helpful, efficient, and responsive in managing any queries that I had.
August 4, 2025
Unprompted review
Reply from Yo Telecom
Dear White Dental Accounts,
Thank you for your kind feedback. We’re really pleased to hear that Sager from our Finance team was helpful, efficient, and responsive in handling your queries.
We’ll be sure to pass on your comments to him and appreciate you taking the time to share your experience.
Best wishes,
Yo Telecom Customer Success
Darren installed our system out out…
Darren installed our system out out Nusery he was very helpful and did amazing at installing it
Thank you so much
July 31, 2025
Unprompted review
Reply from Yo Telecom
Dear Isla,
Thank you for your lovely feedback. We’re so pleased to hear that Darren was helpful and did a great job installing the system at your nursery.
We’ll be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
Amazing
Darren has worked at our nursery this week installing our new finger print id on the front door. He has been lovely and always positive.
July 31, 2025
Unprompted review
Reply from Yo Telecom
Dear Ellie,
Thank you for your lovely feedback. We’re so pleased to hear that Darren was a positive presence while installing your new fingerprint ID system and that he made a great impression during his time at the nursery.
We’ll be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
New telephone system
Martin the engineer was at our practice to install our new telephone system- has made our life easier.
July 29, 2025
Unprompted review
Reply from Yo Telecom
Dear Liv,
Thank you for your lovely feedback. We’re so pleased to hear that Martin’s installation made a positive difference at your practice and has helped make things easier.
We’ll be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
New telephone system
Martyn was very helpful with his training. Appreciate all the help he gave us.
July 29, 2025
Unprompted review
Reply from Yo Telecom
Dear Beth,
Thank you for your lovely feedback. We’re so pleased to hear that Martyn’s training was helpful and that you felt supported throughout the process.
We’ll be sure to share your kind words with him.
Best wishes,
Yo Telecom Customer Success
Martin came and set up our new…
Martin came and set up our new telephone system with SOE. He was very helpful and he went the extra mile with staff. The system is very easy to use.
July 29, 2025
Unprompted review
Reply from Yo Telecom
Dear Mary,
Thank you for your kind feedback. We’re really pleased to hear that Martin was helpful and went the extra mile to support your team during the setup with SOE.
It’s great to know you’re finding the new system easy to use. We’ll be sure to pass on your kind words to Martin.
Best wishes,
Yo Telecom Customer Success
Had Dee round fixing a broadband issue…
Geoff and dee were in sorting my Starlink fast and efficient engineers my download speed has went from 3mb over 200mb thanks guy see you soon
July 24, 2025
Unprompted review
Reply from Yo Telecom
Dear Reception Team,
Thank you for your fantastic feedback. We’re so pleased to hear that Geoff and Dee were able to resolve your Starlink issue quickly and efficiently.
It’s great to know your download speed has seen such a huge improvement. We’ll be sure to pass on your kind words to both engineers.
Looking forward to supporting you again in the future.
Best wishes,
Yo Telecom Customer Success
Jamie came to our clinic and installed…
Jamie came to our clinic and installed our new telephones. We are very pleased with the new system. Jamie done a great job
July 25, 2025
Unprompted review
Reply from Yo Telecom
Dear Siclania,
Thank you for your kind feedback. We're really pleased to hear that you're happy with your new phone system and that Jamie did a great job with the installation.
We'll be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
Liam has been here to install our new…
Liam has been here to install our new phones. the process went very smooth and we had no disruption at all.
Would Highly recommend Yo Telecom and Liam to other practices out there, Thank You!
July 25, 2025
Unprompted review
Reply from Yo Telecom
Dear Brundall Dental,
Thank you for your lovely feedback. We're so pleased to hear that the installation went smoothly and without any disruption to your practice.
We truly appreciate the recommendation and will make sure your kind words are passed on to Liam.
Best wishes,
Yo Telecom Customer Success
We’ve been with Yo Telecom for around…
We’ve been with Yo Telecom for around two years now, and the service has consistently been excellent. Recently, we experienced an intermittent fault where our connection would occasionally drop—always a tricky issue to diagnose. Thankfully, Yo Telecom’s support team was fantastic. The fault was quickly logged and escalated to their third-line support, who monitored the situation closely. They confirmed that the main Starlink connection appeared stable, suggesting the issue might lie with the installed router.
Despite our remote location in the Highlands—about an hour from Inverness—an engineer was on-site within 24 hours. Geoff, the attending engineer, quickly identified the issue: a recent software update had altered a setting on the router, causing the dropouts. He resolved it swiftly and kept us fully informed throughout. He was prompt, professional, and a pleasure to deal with.
All in all, a big thumbs up to Yo Telecom. From our phone lines to the internet and their IP-based phone system, the service has been reliable and top-quality. Based on my experience running a business with them, I’d highly recommend Yo Telecom to anyone considering a new provider. And special thanks again to Geoff—brilliant work!
July 24, 2025
Unprompted review
Reply from Yo Telecom
Dear Jaben,
Thank you so much for taking the time to share such detailed and thoughtful feedback. We're delighted to hear that your experience with Yo Telecom over the past two years has been consistently positive.
Intermittent faults can be challenging, so we're especially glad that our support team and Geoff were able to resolve the issue promptly and professionally. It’s great to know that even in a remote location, we were able to get you back up and running with minimal disruption.
Your kind words about our systems, service, and team mean a lot to us. We'll be sure to pass on your thanks to Geoff.
Best wishes,
Yo Telecom Customer Success
I had Dee from Yo in helping me fix my…
I had Dee from Yo in helping me fix my Starlink. Couldn’t have been more helpful, even gave me some tips for looking after my equipment in the future. Top notch work, top notch kit, top notch guy! Would highly recommend.
July 22, 2025
Unprompted review
Reply from Yo Telecom
Dear Euan,
Thank you for your fantastic feedback. We're really pleased to hear that Dee was so helpful in resolving the issue with your Starlink and that he took the time to share some useful tips for the future.
We truly appreciate your kind words and recommendation. We'll be sure to pass your comments on to Dee.
Best wishes,
Yo Telecom Customer Success
We had Jamie in last week to fit out…
We had Jamie in last week to fit out telephones. He was great and professional. He answered all questions we had for him.
July 21, 2025
Unprompted review
Reply from Yo Telecom
Dear Kenice,
Thank you for your kind feedback. We're really pleased to hear that Jamie was professional and able to answer all your questions during the installation.
We'll make sure he sees your lovely comments.
Best wishes,
Yo Telecom Customer Success
Great Technicians
We've been customers with Yo Telecom for 2 years now. We were having a problem with our Draytech router, constantly restarting and getting stuck in a loop. Dee came to us, sorted out the problem efficiently with a replacement. Good conversation, good knowledge and a good taste in board games!
July 18, 2025
Unprompted review
Reply from Yo Telecom
Dear Adam,
Thank you for your fantastic review. We're really pleased to hear that Dee was able to resolve the issue with your router quickly and efficiently.
It's great to know you enjoyed the conversation too — and we'll definitely take note of his board game recommendations! We truly appreciate your continued support over the past two years.
Best wishes,
Yo Telecom Customer Success
Would recommend
Geoff was brilliant when he came in to set our new telecom system up. He was very patient with all of our questions, and made the process nice and easy.
July 18, 2025
Unprompted review
Reply from Yo Telecom
Dear Kayleigh,
Thank you for your lovely feedback. We're so pleased to hear that Geoff made the setup process smooth and took the time to answer all your questions with patience.
We truly appreciate the recommendation and will be sure to pass on your kind words to Geoff.
Best wishes,
Yo Telecom Customer Success
Geoff at Yotel was fantastic
Geoff at Yotel was fantastic; he went above and beyond to get us set-up with our new systems, working through the unexpected issues with little complaint. He was a pleasure to work with and I could not recommend enough; five stars.
July 4, 2025
Unprompted review
Reply from Yo Telecom
Dear Greg,
Thank you for your fantastic feedback. We're so pleased to hear that Geoff went above and beyond to get everything set up and handled the unexpected challenges with such a positive attitude.
It’s great to know he made the process smooth and enjoyable. We truly appreciate the recommendation and will be sure to pass on your kind words to Geoff.
Best wishes,
Yo Telecom Customer Success
Fabulous service from Jonathan M at Yo
Fabulous service from Jonathan M at Yo. Loving our new phones and WiFi, very impressive and love how we can mage through the portal. Highly recommend
July 17, 2025
Unprompted review
Reply from Yo Telecom
Dear Jake,
Thank you for your lovely feedback. We're so pleased to hear you're enjoying your new phones and WiFi, and that you're finding the portal useful for managing your system.
It's great to know Jonathan provided such fabulous service. We truly appreciate the recommendation and will be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
Jamie was very helpful in setting up…
Jamie was very helpful in setting up our new telephone system. He went through everything we needed to know, and made sure we all knew how to use the new telephones before leaving. Very professional and helpful. Would highly recommend.
July 17, 2025
Unprompted review
Reply from Yo Telecom
Dear Tracy,
Thank you for your kind review. We're really pleased to hear that Jamie was helpful and professional throughout the setup of your new telephone system.
It's great to know he took the time to ensure everyone felt confident using the new phones. We truly appreciate the recommendation and will be sure to pass on your feedback to Jamie.
Best wishes,
Yo Telecom Customer Success
Martyn is extremely kind and super…
Martyn is extremely kind and super sufficient.
He come to the practice and completed the job! But he went the extra mile and showed the team how to check the internet speed.
Not only that looked at an issue we have been experiencing downloading triages and gave an alternative!
Not only that fixed an issue on my personal phone!
What a guy! Amazing service ! Thank you so much Martyn !
July 16, 2025
Unprompted review
Reply from Yo Telecom
Dear Charlie,
Thank you so much for your amazing feedback. We're really pleased to hear that Martyn went the extra mile during his visit and supported you and the team in so many ways.
From sorting the job efficiently to helping with triage downloads and even fixing your personal phone, it's clear he made a real difference. We’ll be sure to pass on your kind words to him.
Best wishes,
Yo Telecom Customer Success
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