B at Clydesdale Bank Reviews 78

Been banking with Clydesdale for over 20 years but last year or so has been a nightmare. They have FORCED mobile banking on to customers without giving full and clear instructions. We have had an on going problem with them for the last four months as we can't now make a transfer over £2000 on the system. They eventually said we need a token and surprise surprise the token doesn't work. They are now suggesting we have the wrong search engine and various other IT factors but state in the meantime to transfer OUR money we would have to call the bank to get it done. Basically if you are not completely IT literate then to Clydesdale your are a rubbish customer....this can be the only conclusion.
Basically the money you have in the bank is not yours unless they say so.

I'm really surprised to read all of these negative reviews.

I originally started banking with Clydesdale when I moved to the UK 6 years ago. They contacted me and moved me over to B when that first launched and I've had nothing but excellent experiences with them.

Their app is easy to use, and anytime I've needed to call to speak with someone, their calls are answered quickly and the agent on the other end is always very polite and very helpful.

The one time a mistake was made (cutting off an old debit card before my new one was received) was dealt with quickly and I was given a credit on my account as a gesture of apology.

I wouldn't hesitate to recommend B to any of my friends or family.

Only been with B Bank since around February this year, nothing but problems with them. Constantly having to call them to prove that transfer and payment were me and to constantly have to activate Apple Pay continuously on any new Apple devices I get. On several occasions I purchased products from the US, received order confirmation and then B Bank cancel my payment days later and does not inform me prior or after cancellation. On top of that payments for in store purchases just disappear, I would go to collect the product to find out the order wasn't even created and that the payment had now disappeared from my statements.

For that reason I have decided to move banks, and after manually trying to move my savings I had to call yet again (fair it being a significant amount) and was placed with what seemed a mannered colleague - but with a performance that would make Jekyll and Hyde envious, that changed when I said I needed to confirm that my transfer to -another bank- was me, she became hostile toned. If you're going to display mild aggressiveness on the phone to a customer, just please do other customers a favour and get another job, stop being a waste of space and stop being a personified example of why no one trusts a bank.

All in all, if you want to continuously feel like you work in a telephone exchange service then apply for an account here, you'll be on the phone so much that your provider will start paying you for the service. Additionally, if you struggle to save and want a bank that prevents you spending and feel like you're defrauding your own account, then B Bank will go that extra mile.

Pathetic customer service, all i want to do is close my account and keep getting bounced around departments and told contradicting information and promised call backs and nothing happens.

Dont waste your energy time and money going into the kensington branch in london at studio B definition of useless and waste of space.

Really difficult to use, constantly getting locked out of my account and takes DAYS for money to come through!

Not a great start, opened this transferred a substantial amount of money from a Yorkshire bank ready cash account into the B savings account transferred through fine , disappeared Saturday Morning - today is Tuesday my money is still missing ? just vanished off the face of the earth it appears ? Assured yesterday it would be back in the account today low and behold it still isn't there told today it will be back in the account and it was being done right now this was some two hours ago and still the money isn't there ! So my money that I could need to purchase anything right now I mean I could have been buying a car or completing on a house today has just vanished and no one seems to be capable of giving it me back ? I have wasted several hours of my life up to now ringing to chase my own money up ! I have up to now had three sleepless nights and feel physically sick all because I moved my own money over to another account from the same bank and currently is has vanished. I don't think this is acceptable at all I originally opened this account to move my wages into however I am currently very hesitant to do so as if they also vanish then I wont even be able to eat or pay my bills and no one seems to be capable of just putting this money back into my account !!

The customer service team are very polite and help as much as they appear to be able to and my calls have always been answered quickly however it seems to be the people that need to actually move the money back to where it should be that are incompetent. I have banked on line now for several years and I know it takes literally seconds to move money into an account however here I am almost three hours after this was apparently being done and still I don't have my own money back !!
I don't think the people at the other end realise how much stress upset and worry this causes people to find doing this acceptable I work full time and don't have time to waste chasing my own money up it is ridiculous I have never in my life experienced anything like this before with a bank.

Absolutely horrendous. Application took weeks to process and only seemed to move on a stage when we rang up to prompt it. Avoid.

Useless. I have had multiple nightmares on the phone and via internet banking. I am unable to transfer money overseas, so I do it instead from my 78 year old mother's account with another bank. Telephone staff are pleasant and polite but contradict each other and are no help at all. I have been with CB for years as a loyal customer, but I'd be better off keeping my money under the mattress.

Like many of the reviewers here, I was lured in by B's promise of a £250 switching bonus.

Needless to say, the bonus was never paid. When I called up to enquire, I was told the team responsible would investigate and get back to me the following day.

Two weeks later I had heard nothing, so I called to close my account. The person on the phone didn't even bother to ask why I wanted to close it.

I'm glad to be rid of this bunch of charlatans. I won't be using any of their products again, nor those of their parent companies - Yorkshire Bank and Clydesdale Bank.

In short, one of the worst companies I have ever had the misfortune to deal with.

5 weeks (update: 6 weeks) to open a business bank account with access to it - still ongoing.
The whole process is manual - you apply by completing forms online to which they send you unfriendly encrypted PDFs which you have to print off, sign and the re-scan or post.
They request information in dribs and drabs instead of all upfront, in one go. They don't make it clear what you have to do (eg despite explaining I am a sole director, they wanted signatures of at least director and company secretary...)
Each time they request and you reply they promise action within 5 working days (for something that is their own failing) and in my case slightly longer.
I register for BusinessOnlineLite (free) but they confirm details for BusinessOnline (£10/month).

Whilst I wait for that to be set up (who knows which service I'll get - it won't be the paid-for one I can assure you, why would I pay for this rubbish?) I try to register for normal internet banking (which is allowed for business accounts).
To register for internet banking you need to enter your.. wait for it, your internet banking password. Or register for telephone banking first. Or when you think you can get round using personal details because you don't have a customer number (because they haven't provided you with one....) it's back to entering the password you don't have. They even advised I reset the password (the one I don't have) to re-register (for the service I'm not registered with).

When I called they said I had to apply for internet banking by completing a paper-based form. No mention of this whatsoever on their website. So they email it, I open the PDF and guess what - they ask for a Customer Number. The Customer Number I have not got!.

You seriously could not make this up. I doubt the CEO even knows how incredibly incompetent his bank is. I'm sure Mr Duffy would love to know. Profits may be up but the cost-cutting exercise is clearly showing.

Finally, they keep sending me stuff for Yorkshire Bank, which is clearly a sister company or something. You know what - I don't care! It confuses me. Who's company's service am I using? Who do I complain to? Which branch do I use? Another case of internal organisation confusing the external customer.

To summarise, this company is in absolute mess. The left hand is utterly clueless as to what the right hand is doing. They have no idea. Zero.

I would actually love this bank to close it would be doing the British economy a massive favour. Absolutely. Shocking. There literally are no more words to describe how bad this company is. I am going to speak to TSB - yes, TSB, because even TSB are better organised than this pile of rubbish.

I attempted to move money 3 times to my other account and was blocked by their app each time. Customer services (although pleasant enough) have no idea what is going on, fraud team called for no reason I could see and left me hanging on the phone. I currently feel that buying a case of stinger missiles would be easier than moving money from my Bank of Clydesdale account.

Joined recently with the intent to fully switch. Unlike many others here I got on with the app and general service OK until...

I was told I didn't qualify for the switch incentive as I made one transfer in before the switch. A customer service manager was very reasonable and tried to arrange for me to be paid and retained as a customer. He put me onto a "customer assist" complaint handler. She cited a letter I should've already received (which came 11 days late), offered no resolution and wouldn't pass me onto a supervisor. Assuming no further attempt to retain my custom, I will shortly leave the bank. What a waste of time.

If you're going to set up an incentive offer to attract customers, design and manage it properly, otherwise you just damage your reputation and lose potential customers.

Switched as part of the £250 incentive, set up a direct debit then told it didn't count because they'd not started the switching process! Had to take out a number of small charity direct debits to ensure I qualified for the switch because of that error. Had the text alert set up to warn if balance went below X amount, they text me 3 days AFTER it had dipped and debits were due out. The app is rubbish, limited in what you can do - can't cancel direct debits for example and the funds transfer screen isn't very user friendly, not that much of it is. As soon as I started using the app, I could no longer log into my account on any PC browser. No online chat available and the phones are useless. Either ring off after no answer or it auto disconnects before even ringing! Terrible service, set up and technology. I don't see they will last. Switching my account again after less than 6 months. I don't understand who signed off on such a high incentive when the tech & service is not there to underpin the business.

Great customer service - called them to ask about whether my card has been dispatched yet. No waiting time at all, security checks quick and easy, then they checked for me the status of my card. Also great help at their branch in London, Kensington - change of address was easy and quick. No issues at all.

Bad customer service and no branch network.

I wish I had never moved my bank account now to B.

terrible experience today, couldn't transfer money, misled by the advisors on the phone, will be leaving B Bank. I wonder how much money I have lost now [hopefully none!] but will definitely leave if I have.

The company is fine, but the app is awful. It sends you in circles and the login options often do not work. In addition, I receive paper statements and you have to call to rectify issues, both of which seem odd given that it is an online bank.

The full website is worse than the mobile app. It is quite surprising how so much is not fully tested/functional, and it appears as though things are not being refined as time goes on. The issues are all relatively minor when taken alone, but prohibitive, and after a while they become a real pain. Sadly I will be changing bank again soon.

I have had so many problems using the app which isn't user-friendly even once you can get into it. There are repeated error messages saying their internet connection is down, then when I got in it keeps throwing me out of the app. I've also spoken to three people there now, one of whom was very helpful and spoke clearly and was very efficient. The other two spoke so quickly (under pressure of complaint calls, maybe?) and the sound didn't seem clear, that I had to keep stopping and asking them to repeat things. I have good hearing and can tune into accents very well so I know it's not me! One of the advisors just kept telling me they hadn't experienced any problems at their end and to keep trying! I regret switching and will shortly be closing my account.

Business Loan and Business Account for 7 years, my wife got terminal cancer 2 years ago and all I got from that moment was problem after problem, deliberately done! Wife passed, still continued harrassing me, lost me a buyer for my business by messing with account which scared buyer off, making me sell my home to pay loan, forgetting until the end, that they required my O/D to be paid off also, still trying to destroy all I have left by causing problems, an ABSOLUTE DISGRACE OF A BANK!
Also they are so uninterested I still havent recieved answers regarding my complaints, which was sent in 13th November!! TRYING TO PLAY GOD WITH PEOPLES LIVES AND NOT CARING ABOUT THE CONSEQUENCES AS LONG AS THEY HAVE MANAGED TO GET THEIR MONEY AND LEAVE YOU WITH NOTHING!!

Totally regret moving to the so called digital bank. Nothing digital about it.
Firstly like others here my payyees didnt come across from my previous bank. B bank blame this on my previous bank who blame B bank.
First day of having my wages paid in and actually using the card, card gets blocked. Call the bank who take me through scurity and unblock the card, very sorry as we thought it was unusual activity. (This is the first time using the account) anyways go to a few more shops all okay. Then use the card in my local morrions to do the weekly shop and cards blocked again. Crying children screaming wife the lot....
Call the bank and they tell me its probably because the card machine at Morrisons was dodgy!
I immediately transferred all my money out and cancel my direct debits and telling them to stick this account.
Avoid like the plague. Never again!!