B at Clydesdale Bank Reviews 78

I have been with this bank for 3 months and I wish I never switched from Halifax. I regret and will soon be closing account.

AVOID! Long story short. I live down south so have no branches near me. I was advised to send my cheque in to the B studio in Kensington and after 7 calls, 4 of which promised to call me back and didn’t, they were unable to locate it until yesterday (1 month later). I asked for their complaints procedure and was told that I would receive a response with 8 WEEKS! I told them it isn’t acceptable. After speaking with his manager, he offered me a £20 goodwill gesture which I refused and said I wanted my complaint resolved. To my surprise, he had explained that if I accept the £20 then I will NOT receive a reply to my complaint. Simply embarrassing service all around. I then accepted the £20 and I’m switching to a different bank TODAY!

Just an awful set up. The app was down the first day after switching my bank account from elsewhere, the online banking is ludicrously complicated and sends you around in circles, and the 7 day switch guarantee didn't bring across my bill payments from my other account. Waiting for £250 cashback and then I'm switching back out again. Avoid at all costs.

Like many others, I was tempted by the switch incentive and, after waiting for 40 minutes on the phone / 3 hours on the website that kept crashing, I made an application which was accepted. I then contacted the Switch Team a few weeks later to be told that the offer was withdrawn. A smarmy, patronising robot in Customer Services then told me that a text message had been sent to ALL applicants telling them to switch by 30 Nov or the offer would be pulled. I received NO such text. If I had done, do you really think I would do nothing about it and lose £250?? Of course not, I would have contacted the Switch Team IMMEDIATELY. Judging by the other reviews, it seems that I dodged a bullet by not switching my account to these bunch of amateurs.

I switched as part of the £250 incentive. They failed to transfer my mortgage direct debit. I had to foot the charges for a missed mortgage payment as a result, go through the faff of doing a manual mortgage payment and then set up a new direct debit which still isn't showing on my account. They also failed to transfer a number of standing orders with the reason 'frequency not supported'! These are monthly standing orders! The app constantly crashes and you can't use a decimal place when paying people. Banking by round numbers only it would seem.
Feb2018. The update is that the £250 incentive was paid. Unfortunately however this amateur setup continue to not respond to my complaint about the failed switch that caused havoc to my finances. I'm very cross about that and really I should go to the ombudsman, but all the energy I had has been sucked out of me already with this lot. It's too much of a risk to be using an unreliable service, you just don't know if things are going to work when you need it. As a result, I've taken the action to switch away.

So disappointed!!! This app never could worked properly!!tried uncounted times huge disappointment I have got!!!! I have to warn you do not use this app if you have choice !!!!!! Worst app I have ever used!!!!

Wasted hours trying to open an account with this company: the website constantly crashes. You can't get through to anyone on the phone (was on hold for 40min before giving up) and no-one responds using the online chat service.

Like most people I wanted to join B to take advantage of their £250 switching bonus, they took forever to open the account, I called a few days ago and was told that we can't process the old application and that I will have to apply again over the phone (after going through terms and conditions) they then told me that I would get the switching bonus as I will be opening/switching the account after the offer had expired. Not happy, seems like they took on far too many people. They kept texting saying we'll update you soon then completely went back on their switching bonus promise.

Attempted to apply on 16/10/17, application initially accepted.

10 days later received a text to say be with you in 5 days, 12 days later received another text saying be with you in 5 days. 8 days later an email saying to continue with application now.

Continued but it failed, said call this number.

Called to be told, oh sorry its been 30days since your application, you will have to reapply. Oh and none of the advertised benefits or incentives still apply.

Nasty tactic keeping me waiting. Argued about the messaged I had received, even though I still have them. Claimed I should have called earlier after being told to wait.

Ethics and tactics like this shouldn't suprise me, coming from a bank. Still very disappointing.

The most confusing process to setting up a bank account I have ever encountered. Barely trained staff who seem incapable of taking notes, so you are starting again whenever you ring. Most of time waiting 30+ minutes on hold. Honestly not worth the joining bonus.

Switched banks a couple of weeks ago. Unfortunately none of my previous payees appear in internet banking or on the app. They are available on telephone banking however. Have been told this is because of the number of people changing to B

Product is has some good features but lacks execution.

Will give it a couple of months to see how it goes.

Awful app, the user experience is really poor, the app is very difficult to navigate. This is a long way from becoming the future of banking. I was charged £90 in overdraft fees for inadvertently going £6 overdrawn. Instead of emailing or notifying me in the app they sent me about 20 letters in the post?! Eventually they refunded the money after a few phone calls but will be switching my account to a competent bank.

Despite having several bank accounts this one is the worst. It seams ok, but nothing works, have been opened for several days and just tried to transfer some founds to the other bank, no chance, I got message to contact the customer service, I did twice, after 2nd call they managed to sort half of my problems. So I dug a bit further and realised I can log in to my current account also through cydensdale bank website (they did not tell me that) and then successfully do the required transfers. However the way that account looks (layout) through cydensdale website is awful but the main thing is, it works. Also I was able to find out that B Bank wont be doing any founds transfers over the weekends - WHAAAAT? It is not a joke, I suppose it might be more such a flowers in their proceedings. Will have to close it soon. People from the help line were polite and tried to be helpful, it is the only good think about it.

Absolutely terrible. I applied for the account due to the switching bonus offered. Once the account was opened I was informed that I would not get the switching bonus as it went through after the deal was stopped despite being told previously that as long as I had applied during the time the switching bonus was offered I would receive it. Service since then over the phone has been rude and unacceptable with the bank effectively refusing to cancel my switch. Awful service and judging by the other reviews on here looks like the app doesn't work properly either. Will wait until Monzo come out with their account which will undoubtedly work much better!

I've had it for a year now and it's been nothing but disappointing. The app is just terrible. All the features have potential but it's really badly put together - clunky and just generally a bit difficult. Whenever you want to set up a new device it asks you for multiple levels of numbers and passwords. None of which are related to the day-to-day use of your app, it then doesn't tell you which of the many questions you got wrong.

It send you paper statements even though it's a digital account?

You have to ring for everything, part of the reason I signed up was so I can manage it online but they make everything really difficult. For example, they've recently updated the up so you need one password to log into it then a different one to make any form of money transfer (even to your linked savings account!).

For all the potential positives of the account, it's just overall really difficult and inconvenient to use. Stick with a mainstream provider. I'll be switching away from it ASAP.

Excellent app for banking ,had no problems moving money into and across my accounts .Touch wood this continues.
Peter McEwan

I went into my branch at Shettleston Road in Glasgow where all the staff are always so friendly and helpful. I've been with Clydesdale forever. One of the lovely girls arranged an appointment for me to come in and helped me set up my B account she was brilliant and very patient. Love this app can now see everything that is going on in my account and if I I have a problem I phone the B team and they pick up the phone straight away I'm never on hold and they fix my problem immediately. I have only ever had to call them once tho and it was something I done so that's a great sign. Keep up the good work guys and girls!