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Youi Reviews 28,932

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TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 7,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, often highlighting their extensive knowledge and ability to make interactions pleasant and stress-free. The service is frequently described as quick, easy, and hassle-free, with many people appreciating the efficiency of processes like claims handling and quote generation. Reviewers are particularly impressed with the excellent customer service, noting prompt responses and a genuine desire to assist. Many consumers also found the pricing to be competitive and affordable, leading to significant savings. However, some customers also noted issues with repairer selection, mentioning that authorized repairers were sometimes inconveniently located or took longer than expected. A few other people also felt that quotes were occasionally higher than competitors, and some found the sales approach to be overly pushy, with follow-up calls even after declining offers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and friendly demeanor.... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness, politeness,... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers highlight the seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi everyone, my parents were recently given the run around by Coles Car Insurance (so feel free to dump them in support) but a quick call by me to Youi got us started, and we ended up with a policy wi... See more

Rated 5 out of 5 stars

Professional, quick, easy, hassle free and peace of mind. Hours after my accident, approval granted, a garage was arranged and matter sorted within 24 hours. My car is back all shiny and new( job we... See more

Rated 5 out of 5 stars

Phenomenal assistance. My wellbeing was clearly the priority, car was second! Yolandi was very empathetic & patient. Definitely made me feel like less of a tool for prangin my car. Customer service is... See more

Rated 5 out of 5 stars

Without even being asked, the customer service representative checked to see if he could get a better deal for my policy. Ended up knocking $100 off! I was only calling to update my credit card detail... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Insurance Company
  6. Motorcycle Insurance Agency

Written by the company

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Outstanding service from YOUI…

Outstanding service from YOUI from start to finish. They resolved our claim extremely fast and we were so surprised by how easy everything was. They made a stressful time feel like a breeze. Feeling very happy that we put our car insurance through them, so much so that we changed our contents insurance to be under YOUI too because of this positive experience. Thank you YOUI!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Staff assisted with my enquiry and…

Staff assisted with my enquiry and after a short conversation I had the answer to my questions. My policy was upgraded and received my new certificate of currency within minutes via email. Thankyoui !

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried a number of car insurance…

I have tried a number of car insurance agencies over the past 30 years and it’s refreshing to speak with someone who answers the phone after the first couple of rings and is also in Australia. An Australian call centre is a must when I choose to deal with any business

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Spoke with a Youi Representative this afternoon called Abby. What an absolute gem of a person to talk to about my car insurance policy. If I could give 10 stars I would have. Very genuine & more importantly a $200 saving on my previous policy. Couldn’t be more happier with the experience. Well done Abby & a big tick to Youi.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Brilliant service! The young lady that helped me today was quick, efficient and a pleasure to work with through all the changes to my policy.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Trying to get a quote online

Trying to get a quote online for car insurance. Input all information except email address & mobile (don't want to be spammed) but was required to input mobile to get a code to finalise quote. Didn't get a quote but was immediately rung by Bailey from Qld ph no. Was going to take another 10-15 minutes of questions and when I declined to give my surname he hung up on me. They have my rego no, first name, date of birth & address but I don't have an insurance quote.

May 6, 2026
Unprompted review

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