Youi Reviews 28,926

I bought a new Toyota Hilux SR5 ute and Toyota said they could offer me insurance as well. Seeing I had purchased a car from them and financed it with Toyota I thought they might look after me. WRONG! Their quote was stratospheric in price. Seriously it was just plain was rude! I have 4 cars insured with Youi so I went back to them for the new Hilux and the price was amazing. Much much lower and with a better excess as well. Kaylan was very helpful. Youi rock!

I recently had a great experience with Youi and couldn’t be happier with the service. From the moment I got in touch, their team was friendly, professional, and genuinely helpful. They took the time to understand my situation and explained everything clearly, which made the whole process easy and stress-free.

A special mention has to go to Toni, who truly made the experience outstanding. She was incredibly helpful, patient, and went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to come across someone who genuinely cares about delivering great service, and it really made a difference.

What really stood out was how efficient and responsive the whole process was — no long waits, no confusion, just straightforward support when I needed it most. It’s not often you find an insurance company that combines competitive pricing with such high-quality customer service.

Highly recommend Youi to anyone looking for reliable cover and a team that actually cares about their customers. ⭐️⭐️⭐️⭐️⭐️

Youi make the customer experience great.
Matti was great and she was able to do a great deal saving me money on my renewal from a competitor.
Joseph

Very paitent, understanding, they asked questions to best understand the situation and all in a very professional yet friendly way.

A few lies told. 1 I asked 3 times for windscreen cover . 2 I asked for replacement car in case of accident brand new car for replacement brand new car yes yes. Got there price. Can't buy a replacement car for that. And no windscreen put on . Access higher to get quote down. Not happy watch what they do.

Great response and quick

Fantastic service but the price was too much.b

The sales consultant Jasmine worked really hard to ensure I was happy with my policy - she ended up reviewing all of my policies and managed to help with 2 more!! She saved me over $1000!!!
I know she was supposed to clock off (she let that slip) but she remained super helpful and didnt focus on the fact she was staying late!!

Job was done well, but it took an extra day to get it done due to the wrong windscreen delivered to them,
Very polite staff .

Very helpful
Sorted my issue

There is no way Ill pay $4000 to insure my tesla when it is currently costing $2000 . Considering the low resale value, go have a lend of someone elese

Very knowledgable and friendly customer service

Awesome staff member, answered all my questions and explained everything. Only problem the policy worked out 1 thousand dollars dearer that the one I have for the same cover.

Everytime I made contact, I was introduced to another team member. Lack of continuity in customer service was frustrating

Emma was friendly and informative she answered all my questions about insurance ensuring that I had the right coverage

Very happy with the whole process, saved heaps on two policies, both Reese and Leon helped us. We have been with another insurer for a long time, so much for loyalty, anyway happy customers.

Youi make it easy to speak to a real person who listens to you and notes your concerns. Whole process is easy and any issues explained clearly.

the consultant was easily understood. She explained everything that was required and assisted in completing my transaction

This morning a rock flew up onto my windscreen and left a big crack across . I phoned Youi and spoke to Jelly.
Claim to replace was actioned within minutes and follow up service from repairer was immediate.
So very grateful and thankful for the wonderful customer service provided by Jelly.
That is awesome 😎 service. Thank you Jelly👍

Meagan was so nice professional and easy to deal with highly skilled