Youi Reviews 28,929

I think her name was Maddie.. she was marvellous! Very informative, professional and friendly. Got me a good deal on 2 cars. Now have road assistance too which I was happy about ..

Easy to deal with. Staff were so polite and efficient. As always service was excellent. Easiest and most professional service. All done in less than ten minutes and nothing was a hassle

Here’s a sharper, more impactful version suited for a public review:

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I had two car policies plus home and contents insurance with Youi for 15 years. In that time, I didn’t make a single claim for over a decade.

Recently, my credit card details changed and their emails went to my junk folder, so I missed the payment notices. The first email I actually saw was telling me my car policy would be cancelled at midnight. I called the same day to fix it, but they refused to reinstate the policy, saying their system wouldn’t allow it.

Instead, they tried to push me into a new policy for the exact same cover — at an extra $400. This was even after a representative confirmed with their manager that reinstating the original policy was possible.

No flexibility, no common sense, and no regard for long-term loyal customers.

I cancelled everything and switched insurers — and ended up saving over $580 with better cover.

Avoid if you value customer service and loyalty.

Freindly, understanding and making us feel important.

Even though the greens lip was $8 more expensive, it makes it easier for us to have everything at youi. Our car insurance was nearly $600 cheaper though😁😁😁😁

Lucy from YOUI was incredibly helpful throughout my car accident claim. She made the whole process smooth and hassle-free, keeping everything well organised from start to finish. Her support and clear communication really took the stress out of the situation. I truly appreciate her assistance and would highly recommend her.

Rang with some changed details to our camper trailer insurance, which made a difference to the premium (nice reduction in premium!), and a very helpful operator.

Very quick and professional, very impressive

Very helpful customer assistants, and we saved money on insurance on our new vehicle. When talking to their staff, you feel at ease as they sound ready to help. They are Australians and we understand better. Very well done. Highly recommended.

Great customer service, have made a claim (hail damage) it was so smooth - highly recomend!

I've made a huge saving at youi with my home, contents and care insurance after a recommendation from my neighbour. The team at youi answered all my questions thoroughly and were so patient, polite and well informed. Thank you all so much. Im super impressed with pricing, service and especially your customer service. 10 stars for youi.

The contact centre operators Isaac and Donna were amazing great customer service.
Got what I wanted in one phone call Thank you

Eli was very polite and professional. He explained everything in detail. Thanks Eli for a great experience insuring my new car. Sharon 🚗

Absolutely 5* service from Maddy. I'm a digital nomad, so it's super tricky for me to align where I i need to be at a Youi approved panel beater at the right time to get the work done. Maddy was friendly and efficient, and managed to align an available booking with my nomadic schedule. Super work.

I was able to negotiate my renewal with ease..Very helpful very understanding and professional.

Always excellent service, makes a huge difference when there is no language barrier and Youi staff show genuine interest in looking at the issue at hand.
WOULD RECCOMEND THEM HIGHLY TO ANYONE AS AN EXCELLENT SERVICE PROVIDER.

I needed alternative quote for the ever increasing car insurance premium even though I have never made a claim in 50 years. Called Youi and spoke with a person fluent in English (I am not racist but it's difficult when you can't understand the person on the other end of the phone). Danielle was helpful on first call and personally followed up 2 weeks later to clarify some queries I had, overall saved $400 on new policy and can only hope Youi's services doesn't diminish over time and take customers for granted like my past insurers.

Have tried comparing on 3 occasions and every time, Youi were at least 30% dearer than other companies for car insurance, especially Shannon's. One quote was more than $1,000 dearer!
I have a full no claim bonus, never been refused insurance and I'm well over 60yrs of age. My last at fault claim was more than 10 yrs ago.
(Also, I really dislike their stupid adverts!)