Youi Reviews 28,936

Everytime I made contact, I was introduced to another team member. Lack of continuity in customer service was frustrating

Emma was friendly and informative she answered all my questions about insurance ensuring that I had the right coverage

Very happy with the whole process, saved heaps on two policies, both Reese and Leon helped us. We have been with another insurer for a long time, so much for loyalty, anyway happy customers.

Youi make it easy to speak to a real person who listens to you and notes your concerns. Whole process is easy and any issues explained clearly.

the consultant was easily understood. She explained everything that was required and assisted in completing my transaction

This morning a rock flew up onto my windscreen and left a big crack across . I phoned Youi and spoke to Jelly.
Claim to replace was actioned within minutes and follow up service from repairer was immediate.
So very grateful and thankful for the wonderful customer service provided by Jelly.
That is awesome 😎 service. Thank you Jelly👍

Meagan was so nice professional and easy to deal with highly skilled

Anya, consultant, made my enquiry straight forward, timely, and in a knowledgeable manner. Her approach validated my enquiry, and we achieved a very acceptable outcome.

Friendly, patient and professional

First class customer service from YOUI
After hitting a kangaroo, they were knowledgeable and available to help with ordering and tow to getting a quote. They also organised a car hire. They are value for money and l would recommend them with confidence.

The service was fantastic. Stefanos was very knowledgeable and very accommodating, however the quote was far too high for what we wanted as compared to other insurance companies.

Excellent service I found the best quote very quickly and easily and I’m saving money which is an additional bonus which makes me extremely grateful thank you Youi☺️

I've just spoken to Londi who sorted out my car insurance. She called whilst my daughter was asleep on me and even though I told her to continue she lowered her voice as to not wake her and said we could take breaks if my daughter woke up.

Londi explained my options and answered the queries I had even checking with a colleague as to not give me the wrong information.

I would definately recommend Youi.

The female operative dealing with my request was very helpful, came across as a very friendly professional person. Explained everything , left me feeling confident going forward, I felt I had everything covered. Well recommended company.

Helped saving money, consolidation was good to talk to helpful was good

If you are going to get a quote from Youi, then don't bother answering any questions online. They ring you at the end of that process and ask you everything again. A complete waste of time.

Awesome customer service

Awesome service, great personal on phone, smooth, easy and to the point, all I ask ,all he can deliver,win win

Imogen was so polite, understanding and helpful for us.

Absolutely dominating this market and for good reason. Don’t hesitate just phone them.