Your.Rentals Reviews 632

I was on Your.Rentals was a long time and I couldn't take my money out, but Miss Anne Luu was a great help. She helped me set up a payment account and I was able to withdraw my money.
She even did more, giving me proof of payment that I dematned her. I'm very happy with his help. Thank you very much to her.

Lidia Pham is very thorough and efficient.

THANK YOU for your disponibility and kindness

I would like to thank you for the quick resolution of my problem and for your constant attention. I always feel well taken care of.

Excellent service

Hi,I really enjoyed working with Anne,who is very cooperative,kind and efficient.

Issues with clients are dealt with quickly.
Very good response rate. Very helpful !
Would recommend them.

Proactive customer support. My recent experience with Lidia was good.

Your.Rentals is a great platform to work with. The business team and Matteo provide valuable support and best advice for growing my business! In addition, they do the kind of work on their platform that Airbnb and VRBO require their clients to do eg the manipulation of rental rates. And, unlike the Airbnb and VRBO platforms, the Your.rentals platform doesn’t try to trick you eg the possibility re the latter of forgetting or simply not understanding that when you amend rental rates, you often must do so on the calendar as well as in the default box. None of that shenanigans on the Your.rentals platform.

Great channel manager easy to use. We can be on many channels and have everything centralised in Your Rentals. It helped us to grow our business. Customer service always available. I can recommend, 5 stars!

I have had a great experience with Your.Rentals thus far. Challenges are there as with any other system but the team works together with you to resolve them.

So far so good. Exchanging with them was quick and easy. I'll see how they perform later own but, so far, good!

The way they cost cancellations is not accepted. Support to the client is none.
The fee they cost the guests are high very high.

When we checked in, we were shocked. The photos are a fraud. Completely dirty, cigarettes and ash trays found. Urine in the toilet/on the toilet seat. No equipment, not even a plate. Everything dirty. Crumbs and hairs found in the bed, which was unmade. Absolutely inhabitable. After complaining, being on the phone for numerous hours and endless emails sent, this company can ‘ensure it was cleaned’.
Disgusting customer service, no refund available. THIS IS A FRAUDULENT COMPANY. Be careful

I would like to thank Lidia and Bem for there swift help in resolving a matter for us. They were both professional and easy to deal with. I am looking forward to continuing a good working relationship. Thank you team,
Phansa

My experience is that the team of your rentals definitely has helped me to make my business grow. And they still continuing this by providing an excellent and reliable customer service.
Absolutely perfect!

Immediate service and resolution of the problem

Any questions regarding listing changes were handled clear, quick and with good suggestions added. Thanks Lidia Pham - great job!

5* stars to Lindia
Very fast and helpful service
Thank you

The customer service representative are exceptional. They promptly addressed all of my inquiries within 24 hours, my listing is featured on all of the major platforms, and they provided me with guidance on the necessary corrections. This is an excellent service that they offer.