They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
Company replied
It is extremely difficult to reach anyone at Your.Rental, its only by email and it takes days before they reply. When we arrive we could not reach the person in charge to receive the keys, so I sent... See more
Company replied
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.3
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lidia
Lidia
Has been a great help to me setting our website up correctly.
Thank you
Amanda
August 19, 2024
Unprompted review
Reply from Your.Rentals
Thank you Amanda for your kind words, I'll make sure Lidia know about them!
Reliability
Even in front of difficulties, they have honoured their commitment and taken full responsibility.
August 13, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words Gianni. We are glad to read your comment.
We keep working to improve our service and bring the true "all in solution" for vacation rental property managers and owners.
Best regards,
YR Team
It is always great experience and…
It is always great experience and support from Scott!
I love the Your Rental application.
August 14, 2024
Unprompted review
Reply from Your.Rentals
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with Scott and that you love the Your.Rentals app. We’re here to keep making things even better for you!
Nice experience
Nice experience. Good follow up, all in all good support.
August 10, 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words.
Excellent customer service
Excellent customer service, excellent way and fast handling how to resolve my issue.
July 28, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words and for taking the time to leave a review.
We had a problem with accommodation
We had a problem with accommodation. It was in very bad condition and it was not possible to stay in it. We found the new one and we get the refund for the desputed one in a week. The person in charge of our complaint was more than kind and patient. Honestly, I didn't expect that it would end easily or quickly.
Thanks for everything Nerea and Your.Rentals team.
July 17, 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review about your experience with our accommodation. We are sorry to hear that you encountered a problem with the initial accommodation provided. We understand how frustrating and inconvenient that can be.
We are glad to hear that we were able to assist you in finding a new accommodation and that you received a refund for the disputed one within a week. Our team strives to provide prompt and efficient solutions for any issues that may arise during your stay.
We will make sure to pass along your kind words to Nerea and the rest of our team. We truly appreciate your understanding and patience in this matter.
It was our pleasure helping you and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals team
Juana very helpful and quick to respond
Had to change apartment location and your.rentals were very helpful. Juana was quick to reply to all my emails and questions. I would recommend your.rentals based on my experience. My issue was resolved without much hassle.
July 24, 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service. Juana will be thrilled to know that she was able to assist you in finding a new apartment location without much hassle. We appreciate your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing your.rentals!
Reply from Your.Rentals
Thank you for choosing Your.Rentals!
I was followed continuously until the…
I was followed continuously until the problem was resolved.
July 17, 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service.
Lidia has been really helpful
Lidia has been really helpful, he has helped me a lot in navigating the platform and showing me different features. Super happy about it!!
July 19, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your positive review! I'm glad I could assist you in navigating the platform and show you different features. It's always satisfying to hear that our efforts have been helpful to our users. Please don't hesitate to reach out if you need any further assistance. Happy using!
Kudos to Juana Nguyen
Juana Nguyen was extremely cooperative and helpful in resolving my problem. They managed to contact to both Booking and property owner fast, and that resulted in returning my money for the canceled reservation (the apartment was not fully available to me by the mistake of the owner/property manager). Great example of timely communication and client support. Thank you!
July 18, 2024
Unprompted review
Reply from Your.Rentals
Dear Anton,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our team. At Your.Rentals, we strive to provide timely and efficient communication with our clients, and it's great to see that this was reflected in your recent experience.
We are glad that we were able to assist you with resolving the issue of your canceled reservation and ensuring that your money was returned. Our team works hard to maintain strong relationships with both booking platforms and property owners, so we are delighted to hear that our efforts paid off in this situation.
We truly appreciate your kind words about our cooperative and helpful approach. It means a lot to us knowing that we were able to provide you with excellent client support. Thank you again for choosing Your.Rentals, and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals Team
They are not as responsive as I would like
Pretty slow in responding to emails.
And then they just drop off,rather annoying.
This is the experience pre onboarding to none.
They "trigger happy" approach to something like hospitality.
Im.not a guest but host
February 15, 2024
Unprompted review
Reply from Your.Rentals
Dear IBD,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by our slow response in email communication. We understand the frustration this may have caused, and we are actively working to improve our response times.
We also regret that you had a negative experience during the pre-onboarding process. Our team strives to provide excellent service to all of our customers, and we regret falling short of your expectations. We have taken note of your comments regarding our approach to hospitality and will make sure to address these concerns with our team.
We value all feedback from our customers as it helps us improve and provide a better experience for everyone. If there is anything else you would like to share, please do not hesitate to reach out to us directly at support@your.rentals. We would appreciate the opportunity to make things right and restore your trust in us.
Thank you for bringing this matter to our attention.
Sincerely,
Your Rentals Team
Because its easy to comunicate and…
Because its easy to comunicate and prompt reply to solve queries.
July 12, 2024
Unprompted review
Reply from Your.Rentals
I am glad to hear that our communication and prompt replies have been helpful for you. Our team always strives to provide excellent service and address any concerns or queries promptly. Thank you for your positive feedback and please let us know if there is anything else we can assist you with."
quick and effective support
July 3, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words! It was a pleasure to assist you. If you have any further issues, please do not hesitate to reach out to us again. Have a wonderful day!
Perfect partners
Perfect partners . Everything is perfect and very good cooperation that we have. I
July 2, 2024
Unprompted review
Reply from Your.Rentals
I am glad to hear that our communication and prompt replies have been helpful for you. If you have any further issues, please do not hesitate to reach out to us again. Have a wonderful day!
Bem NGUYEN
Bem NGUYEN
I have had the pleasure of dealing with Bem in relation to a complex booking along with the host of the rental property Bem and Xenios have helped me get a full refund due to unforseen circumstances and an injury to my leg. I will be booking to with Vrbo again once I have surgery and finish rehabilitation. 5 🌟
June 27, 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave this wonderful review, we truly appreciate it. We are glad to hear that our team, Bem and Xenios, were able to assist you in getting a full refund for your booking due to unexpected circumstances and an injury. We understand how important it is to have a smooth and stress-free experience when booking a rental property. We are happy that we were able to provide that for you and we look forward to having you book with Your.Rentals again once you have recovered from surgery. Thank you for choosing Your.Rentals and giving us the opportunity to serve you. 5 stars all around! 🌟🌟🌟🌟🌟
This is an amazing platform
This is an amazing platform, and the admins of this site are wonderful; they assist you with whatever you need.
June 10, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your positive review! We are glad to hear that you have had a great experience on our platform and that our admins have been helpful. We strive to provide the best service possible for our users and it's always nice to receive recognition for our efforts. Thank you for choosing us and we hope to continue providing excellent assistance whenever you need it.
Quick and helpful support
Wanted to use this service, had some problems with verification and while I was trying to resolve it by myself for few days, I already had full booked summer so I wont need to use it this year. Nevertheless I contacted support and they were wery polite, quick, and resolved issues by themselves rather than telling me what to do. They even went out of their way to guide me to sync calendar. Had realy great experience with support.
June 4, 2024
Unprompted review
Reply from Your.Rentals
Thank you for sharing your experience with us! We are glad to hear that our platform has been helpful for you and that our admins provided excellent assistance. We apologize for the trouble with verification, but we are happy to hear that our support team was able to resolve the issue quickly and efficiently. We appreciate your feedback and look forward to having you use our services in the future. Have a great summer!
Probable Fraud : no response from Your.rentals
We have booked a house in Spain for end June but the description is very confusing. Maximum 8 people but in a house with 5 bedrooms and 18 beds. I have been trying to contact Your.rentals by email for 5 days but have not had any response until today.
So, I decided to telephone the contact person (a man) in Spain but he does not exist. The telephone number is answered by a lady who speaks only catalan and confirms that she does not know the supposed contact person and does not rent out any houses. I have sent 3 emails to Your.rentals since 11 am this morning and have not had a single reply. I cannot cancel the booking as I will lose the payment already made.
An incredibly disappointing and frustrating lack of service for a serious problem
June 5, 2024
Unprompted review
Reply from Your.Rentals
Apologies for the negative guest experience. For assistance, kindly reach out to our support team at support@your.rentals.
Effective and timely assistance.
May 23, 2024
Unprompted review
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