I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
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Review summary
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As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more
Company replied
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for acc... See more
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As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get... See more
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Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.6
Average
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are not as responsive as I would like
Pretty slow in responding to emails.
And then they just drop off,rather annoying.
This is the experience pre onboarding to none.
They "trigger happy" approach to something like hospitality.
Im.not a guest but host
February 15, 2024
Unprompted review
Reply from Your.Rentals
Dear IBD,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by our slow response in email communication. We understand the frustration this may have caused, and we are actively working to improve our response times.
We also regret that you had a negative experience during the pre-onboarding process. Our team strives to provide excellent service to all of our customers, and we regret falling short of your expectations. We have taken note of your comments regarding our approach to hospitality and will make sure to address these concerns with our team.
We value all feedback from our customers as it helps us improve and provide a better experience for everyone. If there is anything else you would like to share, please do not hesitate to reach out to us directly at support@your.rentals. We would appreciate the opportunity to make things right and restore your trust in us.
Thank you for bringing this matter to our attention.
Sincerely,
Your Rentals Team
Because its easy to comunicate and…
Because its easy to comunicate and prompt reply to solve queries.
July 12, 2024
Unprompted review
Reply from Your.Rentals
I am glad to hear that our communication and prompt replies have been helpful for you. Our team always strives to provide excellent service and address any concerns or queries promptly. Thank you for your positive feedback and please let us know if there is anything else we can assist you with."
quick and effective support
July 3, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words! It was a pleasure to assist you. If you have any further issues, please do not hesitate to reach out to us again. Have a wonderful day!
Perfect partners
Perfect partners . Everything is perfect and very good cooperation that we have. I
July 2, 2024
Unprompted review
Reply from Your.Rentals
I am glad to hear that our communication and prompt replies have been helpful for you. If you have any further issues, please do not hesitate to reach out to us again. Have a wonderful day!
Bem NGUYEN
Bem NGUYEN
I have had the pleasure of dealing with Bem in relation to a complex booking along with the host of the rental property Bem and Xenios have helped me get a full refund due to unforseen circumstances and an injury to my leg. I will be booking to with Vrbo again once I have surgery and finish rehabilitation. 5 🌟
June 27, 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave this wonderful review, we truly appreciate it. We are glad to hear that our team, Bem and Xenios, were able to assist you in getting a full refund for your booking due to unexpected circumstances and an injury. We understand how important it is to have a smooth and stress-free experience when booking a rental property. We are happy that we were able to provide that for you and we look forward to having you book with Your.Rentals again once you have recovered from surgery. Thank you for choosing Your.Rentals and giving us the opportunity to serve you. 5 stars all around! 🌟🌟🌟🌟🌟
This is an amazing platform
This is an amazing platform, and the admins of this site are wonderful; they assist you with whatever you need.
June 10, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your positive review! We are glad to hear that you have had a great experience on our platform and that our admins have been helpful. We strive to provide the best service possible for our users and it's always nice to receive recognition for our efforts. Thank you for choosing us and we hope to continue providing excellent assistance whenever you need it.
Quick and helpful support
Wanted to use this service, had some problems with verification and while I was trying to resolve it by myself for few days, I already had full booked summer so I wont need to use it this year. Nevertheless I contacted support and they were wery polite, quick, and resolved issues by themselves rather than telling me what to do. They even went out of their way to guide me to sync calendar. Had realy great experience with support.
June 4, 2024
Unprompted review
Reply from Your.Rentals
Thank you for sharing your experience with us! We are glad to hear that our platform has been helpful for you and that our admins provided excellent assistance. We apologize for the trouble with verification, but we are happy to hear that our support team was able to resolve the issue quickly and efficiently. We appreciate your feedback and look forward to having you use our services in the future. Have a great summer!
Probable Fraud : no response from Your.rentals
We have booked a house in Spain for end June but the description is very confusing. Maximum 8 people but in a house with 5 bedrooms and 18 beds. I have been trying to contact Your.rentals by email for 5 days but have not had any response until today.
So, I decided to telephone the contact person (a man) in Spain but he does not exist. The telephone number is answered by a lady who speaks only catalan and confirms that she does not know the supposed contact person and does not rent out any houses. I have sent 3 emails to Your.rentals since 11 am this morning and have not had a single reply. I cannot cancel the booking as I will lose the payment already made.
An incredibly disappointing and frustrating lack of service for a serious problem
June 5, 2024
Unprompted review
Reply from Your.Rentals
Apologies for the negative guest experience. For assistance, kindly reach out to our support team at support@your.rentals.
Effective and timely assistance.
May 23, 2024
Unprompted review
WATCH OUT FOR THIS COMPANY
I booked an apartament on Holidus website for about 1000 euro, after booking I realized that owner of the apartment put a short text in the lowest part of the desription that this is only a room in this apartment that I rent.
There is also a text that say that I can not go in or out from apartment between 20:00 and 7:00 which is totally not ok. I contacted holidu directly to cancel that booking but didn’t get any help and it seems like I lost 1000 euro. holidu doesn’t want to cancel that booking and not owner of apartment too, even through I contacted them directly 10min after I made reservation.
April 18, 2024
Unprompted review
Reply from Your.Rentals
Dear Damian, I'm sorry to hear about your frustrating experience with your booking. It's important for us to ensure that all aspects of a listing are clear and transparent to our users, and I apologize if this was not the case in your situation.
I completely understand your concerns regarding the limitations imposed by the owner of the apartment, as well as the lack of clarity in the description. Your feedback is invaluable, and we will use it to improve our platform and ensure that similar issues do not occur in the future.
Regarding your cancellation request, I apologize if you did not receive the assistance you needed. I would like to look into this matter further for you. Could you please provide me with your booking details so that I can investigate the situation and see what options are available to resolve it?
Your satisfaction is important to us, and we want to ensure that you have a positive experience with Holidu. Thank you for bringing this matter to our attention, and I hope to be able to assist you in resolving it satisfactorily.
Your.Rentals Team
Problems were resolved successfully and…
Problems were resolved successfully and pleasantly
April 8, 2024
Unprompted review
Reply from Your.Rentals
Thank you Simon!
Great Job Benjamin Ickiewicz
I am deeply grateful for the outstanding support provided by Benjamin Ickiewicz, who serves as the finest Account Manager based in Sweden. His unwavering commitment to assisting me, coupled with his exceptional performance of duties, deserves sincere praise. Throughout this process, Benjamin has exhibited remarkable patience and professionalism, making the experience seamless and stress-free. I consider myself incredibly fortunate to have entrusted Benjamin with the task of managing my property transfer. Thank you, Benjamin, for your exceptional service and dedication.
March 19, 2024
Unprompted review
Do not use your.rentals to host
Do not use your.rentals to host. when you cancel future bookings due to not doing short term rentals anymore they will continually charge you cancellations fees unlike VRBO, Booking.com and Airbnb. They're a third party website that is ran by greed.
March 19, 2024
Unprompted review
Reply from Your.Rentals
Dear Ottej,
Thank you for sharing your experience with our platform. We are sorry to hear that you have had a negative experience with cancelling future bookings on our site. Our cancellation policy is in place to ensure fairness and consistency for all parties involved. However, we understand your frustration and we will take your feedback into consideration as we continue to improve our services.
Please note that Your.Rentals is an independent third party website, and as such, we do not dictate the policies of other booking platforms such as VRBO, Booking.com, and Airbnb. Each platform operates differently and has their own set of rules.
We value our partnership with hosts like yourself and strive to provide the best possible experience for both hosts and guests. If you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you for choosing Your.Rentals.
Best regards,
The Your.Rentals team
The apartment is so gorgeous and so…
The apartment is so gorgeous and so big.
It’s really nice and really clean
Just like the picture no fraud there. And the owner are really good they responded fast to each message I sent
We really had the best time there. Pretty sure it’s even better to go there than to go to a hotel. Cheeper and cleaner and you’ll have your own space without anyone touching your stuff.
July 31, 2023
Unprompted review
I have to use Maria at your.rental for…
I have to use Maria at your.rental for all my technical issues, as I have difficulties with my limited abilities.
Maria I can't speak highly enough in solving my problems, and it's always with a pleasant attitude, she is a star +
February 3, 2024
Unprompted review
The best intelligent software and…
The best intelligent software and equipment enabled to attract customers worldwide. (Highly Legitimate)
December 29, 2023
Unprompted review
Anne
Anne, is really excellent at her job! She has been taking time to explain to me all the finer details of the platform. Keep up the good work!
December 19, 2023
Unprompted review
Benjamin goes beyond the call of duty…
Benjamin goes beyond the call of duty and is one of the best account executives
December 15, 2023
Unprompted review
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