Your.Rentals Reviews 632

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsive and helpful support staff, with several individuals being singled out for their excellent assistance. Reviewers often highlight the quick resolution of issues and the clear communication provided by the team. The platform is also credited with boosting bookings for hosts and offering a user-friendly interface. However, some customers also noted significant difficulties in contacting the company, often reporting slow response times and a lack of direct phone support. There are instances where bookings were unexpectedly cancelled or issues arose with properties, leading to dissatisfaction and a feeling of being unsupported. Some people were dissatisfied with the inflexibility and unhelpfulness of the customer service in certain situations.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising individuals for being... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers reporting significant... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction with the... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that the company had no contact with... See more

Response time

People report ambiguous experiences with response time, with many reviewers expressing frustration over slow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more

Company replied

Rated 5 out of 5 stars

As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more

Company replied

Rated 5 out of 5 stars

I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for acc... See more

Company replied

Rated 5 out of 5 stars

As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get... See more

Company replied


Company details

  1. Software Company
  2. Vacation Rental

Information provided by various external sources

Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.


Contact info

3.6

Average

TrustScore 3.5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding

Our three-night company gathering at this property was superbly organized. The property agency's staff was incredibly attentive and collaborative, exceeding our expectations. The accommodations were comfortable, and the amenities added a touch of luxury. Highly recommend for any corporate event – a top-notch venue with a dedicated team!

November 26, 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately I booked the appartment…

Unfortunately I booked the appartment in Bulgaria via Your rentals and the service was extremely bad at the place. I complained to the company Your rentals and demanded a price reduction according to the Danish law. The company customer service just said "fuc* you" in a very nice way. Very disappointed with this company and the service they rpovide. I don't recommend this company.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

A perfect stay

Every thing was perfect. They were so welcoming and wonderful. They helped us with everything without no problem and so polite and positive.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Anne

Anne, was great and went far and beyond to help me with my refund in a very prompt response and outcome. Thankyou Anne

October 2, 2023
Unprompted review
Rated 4 out of 5 stars

Great location, clean, comfortable and reasonable price

I had a wonderful stay at this 4 room apartment in the heart of Copenhagen. The location is perfect, close to harbor, restaurants, and sightseeings. The apartment is spacious, clean, and well-equipped with everything you need for a comfortable stay. The host was very friendly and helpful. This apartment is a gem, and I would highly recommend it to anyone looking for a cozy, spacious and convenient place to stay in Copenhagen.

The only problem we had was an ongoing repair around the house walls that made us wake up early.

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

We were four girls travelling to…

We were four girls travelling to Copenhagen for a cultural visit. It was a short walk to everything, grocery store just a few meters away and a delicious Indian takeaway place across the street from the apartment.
The apartment was really cozy and rather clean. The beds were absolutely great and comfortable.
We had a great stay and would recommend 😁

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Giving false information on bookingsites

"A company's true service becomes apparent when something goes wrong."

I rented a holiday home for the short term. They lied to me via the bookingsite about the facilities within the house and therefore i canceled (two hours later).

And now they don't want to pay anything back because these are the rules. Their own rules! When I write to them that I have been incorrectly informed, I receive standard answers.

My conclusion is that once they have your money they absolutely don't want to pay it back, even if they themselves provide false information.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Stay

Host was excellent during check in and throughout the stay. Apartment was in very good condition and had all amenities. Would happily stay there again.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous apartment in the center of Copenhagen

We loved our stay in this beautiful and well-equipped apartment. And what a location! The host was super responsive and friendly. Communication was easy. We would absolutely rent again next time we are in Copenhagen.

August 19, 2023
Unprompted review

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