Your Caravan Shop Reviews 

188
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

First time we've left our caravan on site over the winter so we were looking for window locks for our caravan which is of the older age so we were unsure of which ones to buy so we contacted Your c... See more

Rated 5 out of 5 stars

Your Caravan Shop just delivered. After reading some security reviews on a few different sites I started searching for the high security steering wheel lock, knowing the RRP I found many sites much mo... See more

Rated 1 out of 5 stars

Order a plastic housing from these. Paid £6.50 for 24 hour delivery. Organised for a caravan technician to come 3 days after id ordered it to fit it. Saturday arrived and no parcel. Guy left.... See more

Rated 5 out of 5 stars

I recently bought a sliding door lock from Your Caravan Shop and paid £3.50 for delivery via Yodel (3-5 Working Days). No sign of it after 10 days so I contacted YCS by email, after a shove from Maci... See more

Company details

  1. RV Supply Store

Written by the company

Find the parts you need, and accessories you'll love for your caravan or motorhome at Your Caravan Shop


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(188)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had to wait a year for these to be…

We had to wait a year for these to be in back in stock due to shortages in parts etc, but eventually we got one. It was a quick and easy process to purchase only downside we had to collect from the shop. Would have preferred to have it shipped.

June 22, 2023
Rated 5 out of 5 stars

Good service

My purchase arrived quickly and my query about it was answered promptly and professionally. Very good service.

June 18, 2023
Rated 5 out of 5 stars

Good website

Good website. Easy to find spare part. Has a useful summary of how it fits etc.
Easy to buy.
Prompt delivery.
2nd time I have used them. My go to site for caravan spares.
Thank you

June 6, 2023
Rated 5 out of 5 stars

Hard to find product

I needed some profile ends for my trigano folding camper (not easy to find) in fact the only place I could find these little things was your caravan shop.
I'm know I should be but I'm not very confident with ordering off websites that I don't know. However being the only place to sell them I ordered and 3 days later they arrived.
Lovely service and certainly somewhere I would order from again thank you

June 4, 2023
Rated 3 out of 5 stars

Long delivery time

The caravan shop sent my plastic lock covers by Yodel. YODEL recieved them on the 6th June and as it was such a small light weight package I expected it to arrive pretty quick but every day I checked the tracking it said "in
transit " even today which was day 6 but it did arrive. Such small items could have come by the post office in 48 hours. At a cheaper cost. Maybe you should review the courier you use.

June 4, 2023
Rated 1 out of 5 stars

Product has not been delivered

Product has not been delivered. I have had no contact from the delivery company since the first email with the reference number and their tracking system can not find my parcel. So a really bad experience for me as I have had to cancel the fitter.

May 21, 2023
Rated 5 out of 5 stars

Had a very helpfull and telephone…

Had a very helpfull and telephone conversation with one of your staff. The freedom marker light and indicator light did the job. Maybe led lights do not last as long as people think. Thanks again for your help.
John.

April 18, 2023
Your Caravan Shop logo

Reply from Your Caravan Shop

Thanks John. Lovely to hear good feedback from our customers.

Rated 1 out of 5 stars

Items never arrived, trying to get a refund.

I would rate this company at zero stars if possible but one is the lowest.
The order confirmation I received from this company stated 2-3 working days for delivery. After a week I emailed them to ask where my items were but got no response at all. After seventeen days without the items arriving I am now pursuing a refund via PayPal.

April 6, 2023
Your Caravan Shop logo

Reply from Your Caravan Shop

We have had a chance to look into your purchase and can see that the parcel was dropped with the courier the day after you ordered online. It left the warehouse four days later (please note it was also Easter public holidays). When we checked our system the parcel was still shown as 'in transit' eight days later so we placed a claim with the courier. Unfortunately items do go missing with couriers but I believe your refund has now been processed and dealt with. Many thanks, yourcaravanshop.

Rated 1 out of 5 stars

Only get 48 hrs to notify return

Only get 48 hrs to notify return, I didn’t realise this until it was too late

April 3, 2023
Your Caravan Shop logo

Reply from Your Caravan Shop

Thank you for alerting us to this Louise. This should not be on our website and has never been enforced by us. We are happy for customers to return goods based on the distance selling rules. If you check our website you will see it has been deleted. We would be grateful if you changed your review as this was a genuine mistake on our behalf.
Many thanks, yourcaravanshop

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