Your Housing Group Reviews 

Disgraceful, no repairs despite over 3 years of complaining of having live electrical wires hanging out into my kitchen. Reported black mould 3 months ago, still nothing been done, all children and myself are now waiting for test results from Drs proving illnesses have been caused by this mould. Have complained numerous times, still nothing done. Time to sue me thinks

There is a continuous banging whirring noise in my mo ther in law flat which has been going on and off for last 12 months. When they last came out 4 different times they tried to say it was all in her head !!!! We actually recorded it to prove it wasn't. After being told numerous times there was nothing wrong they finally fixed it. Then yesterday it started again worse than ever ,again we have vidioed and recored it. We rang up to be told someone coming out urgently!!! Still waiting 24 hours later ,she is almost 91 just out of hospital where she been seriously ill and had to listen to this all day and night it's like torture. Also may I had she had water coming down her living room wall approx 4 weeks ago into her plug socket, again it was urgent again took 3 days to come out saying the electric might trip !! What good is that to a 90year old frail woman who lives alone? Absolutely disgusting how you are treating the elderly fast enough to take the rent and maintenance money but do no maintenance. Would you put your mother through this ??? Doubt it very much. Shame on you the management.

Absolute joke I have been a tenant for 24 years the past year I have nothing but problems from shabby repair work to my home from cowboy builders I waiting for repairs no one shows up serious issues here regarding communication I am not happy but you still take my rent every week

I have tried for more than a month to speak with Believe Housing's Data Protection Team. Each day I telephone but get no return call. I am complaining because I'm being given incorrect info then am being told this isn't on computer, then I'm told by Emergency phone line and workmen that what I was told but which didn't exist really does exit on computers. I am being harassed, alarmed and distressed and today when I asked the call handler if she would be happy if it were her she said she wasn't in that situation and so wouldn't be able to say. Professionally speaking the answer should have been no she wouldn't have been happy to be given incorrect information. The customer may not always be right but the staff should know that an Organisation cannot lie about the information they do, do not or in this case do hold on records somewhere! There are Data Protection Laws to abide by. O out of 100!

I have lived at a place called willow barns in blurton stoke on trent since May 2016.there is a small group of residents who think they own the place .they sit around and moan about lack of events going on,then a few months ago 2 very good friends of mine moved in ,they wanted to make things better for residents by arranging things to do ,this did not go down well with the above small group formentioned who proceeded to discriminate verbally abuse spit at damage the veical of my friends this has carried on now for months, and after pleading with your houseing management time after time they have turned a blind eye ,they have done nothing.this treatment of my dear friend over the months has resulted in her being admitted to hospital because of her mental health.your houseing group have no empathy for residents lives or wellbeing this is evident .please anyone interested in applying to live in willow barns this could be you next time give your houseing a wide berth they are bad news.shame on you your houseing SHAME ON YOU

I have been a tenant with your housing for over 20 years had no problem when it was ting sing when your housing took over omg the worst association ever my issue started 4 years ago damp and mould after 2 years of fighting with solicitors telling them I wasn’t interested in money they sacked me made an excuse I had breeched my contract they are being sued for being fraudulent.they did do me a massive favour though they gave me a bundle which contained data reports from your housing groups own repair reports which showed your housing group and the solicitors where just interested in not having this case in court just wanted to give me £1000 and bodge the property but I refused I wanted my property fixed properly so I went to court your housing group did not turn up the judge failed us just said in your favour here’s x amount off you pop.now YHG want to come back in and bodge the property but I refuse they don’t care no body does so now I am going to go public with all my evidence that I have collected over the 4 years they have left me no choice all they do is lie when I phone up I give my house number an postcode and they hang up I contacted the mp they lied to them I have all emails pictures videos dated as proof I am not letting them away with this anymore I have nothing to lose anymore my marriage has broke down my mental health is bad aswell as my health I am now getting all tenants off the estate together so we can tell are stories and the ones I have heard are heartbreaking just like mine we can put all our evidence together so if you live on fairylane contact me on my email and I will give you my info

From water ingress to heating faults all present for longer than 3 months without any fixes. Anti social behaviour is a real issue with racial slurs being the norm and threats against me and my family. Loud noise and drug parties but complaints being ignored. All began in September 2023 and is still ongoing. Gas engineer supposibly fixes a fault and leaves but nothing has been fixed. After reporting water ingress in September, finally in October after mentioning the intention to get the ombudsman and involved someone shows up to inspect the water ingress on back and front of house. Inspect, no follow ups or anything, chased it up mid December just to be told it's to late now and will have to wait till January, chased again to be told it'll be towards the end of the first week in January. That passes and again nothing, chased again and was hung up on. No call back either, then received a text confirming further dates with only half the job covered. The property is in a state of disrepair with loose bathroom tiles ready to fall off. Explained the situation numerous times, I have Cancer and going through chemo and we have a little lad that just turned 2. All this is ignored. This will now referred to the ombudsman and legal action will be taken.

There’s is no point complaining to the Housing association regarding nuisance from neighbours nothing gets done and they( neighbour) just get away with it. It’s driving me mad all the noise!!! I shouldn’t have to suffer on may own house because of inconsiderate people. You guys need to do better.

My partner is in remission from cancer have a 7yr old in the house no heating or hot water in December YHG are an absolute joke ..... so now I have cancelled my rent direct debit see if they finally do something

Your housing just go from bad to worse, my main electric/consumer box was making crackling sounds and smelling of burn.. so I ring them for them to say it’s not our problem you need to get your own electrician because your shared ownership and it’s past your 12 months… this is a new build and the electrics should have a certificate of safety and should not be burning the RCD breaker!! My house could of gone up in flames over the weekend with me and my young children inside of it, all because someone hasn’t fit the breaker on the box properly which should be covered for 10 years minimum!

Shocking they don't give a toss about people who have a disability. They do the bare minimum, can't read door numbers properly. Can't get hold of housing officer perfectly fine if you tell that you have a mental health issue.never listen when they come round or when you email them . It is not the repairs it is the ones at the top. don't give a toss all you care about is the rent. My husband Is very ill and very lucky to be alive .they do give an appointment to come round through emails and tell you it is tha damp and mold team when it is a building surveyor we need.my husband has just been put on the waiting list for a heart transplant.i have found mold in the bedroom and the housing is trying to deny that we have any . My husband is sleeping in the front room and has been for a year . Can't sleep in the bedroom. Waiting for 6 months so far for a repair still not done and doing everyone's else's on the street repairs and my husband is waiting for LVAD hopefully and then maybe a heart transplant.just because we are not from Liverpool or not born here.they don't read medical evidence when trying to get back on property pool and that we need a 2 bedroom as he does not sleep well he has heart failure and 24 hour montering wait to his social worker from heart and chest writes you another on Monday you will be sorry

Just been looking at some of the review's especially those relating to ASB and nothing seems to have changed. We had years of this and all Wythenshawe Housing Group did was avoid or defend the culprits. The so-called ASB Officer seemed to condone the behaviour and actually encourage it.
Hopefully in time these properties will eventually be placed, once again, under the control and auspices of Manchester City Council. How this Organisation managed a Hat Trick in Awards fascinates me and can only assume they are Mickey Mouse awards.

On the 6th November I raised a complaint regarding how I have been treated by An ASO officer. I received a reply on the 7th November and was promised a manager would contact me. I am still waiting, this whole experience has been very frustrating and stressful. I think Your housing group are a joke.

Unhelpful, called numerous times to get a leak fixed…no communication, no follow
Up calls, asked for a complaint to be logged and each time I call back, no complaint has been logged. Completely ignorant, unhelpful, disgusting customer service. Will be involving local MP now, posting on social media and advising every single person not to use YHG.

Never had a problem with YHG, if you can actually communicate with people in the appropriate manner, the issues get resolved. After reading alot of the comments, most are needless and people love to whinge.
At least YHG reply to every/most reviews,that isn't what a,bad company does!!!!!!! Trustpilot in no way reflects YHG as a, company. Most happy tenants don't post positive reviews

I don't think they can!. You get harassment off neighbours, they tell lies and YHG believe them over you. Would never go with these again they are a total disgrace. They tell you they will ring you back and never do!. You have to wait on the phone for about 45 minutes to get through. Neighbours cause you harassment and they believe them. Then they ask you if you want to move as it's an easy option for them and don't address the harassment of neighbours. They should should hang there head in shame, but we know it's all about an easy life for them. We have nothing but harassment off them.

Geniunely frustrating company to deal with. They can't seem to wrap their head around the idea of someone working a 9-5 job and demand you talk to their 9-5 offices regarding any kind of issue.

Their systems are always down and they consistently increase rent crying about "oooo hard times for us corporate entities too ;C" despite their yearly statements always boasting multi-million net incomes and a "finacially robust" business.

I desperately want to move out but whenever I start to earn enough to start saving YHG isn't too far behind with another rent increase. Every schmuck with internet access can see your annual reports where you gush over "increased profits largely due to rent increase" to investors, it's sickening.

YHG is living proof that ombdusmans and watchdogs in the renting sector have failed, and YHG is more than happy to exploit the gap in regulation to squeeze as much profit out of it's struggling tenants as legally possible.

There is a special place in hell reserved for the suits at YHG, how people like that sleep at night is beyond me.

There is damp and mould I am contacting them since May 2023 and now it’s November and still no job been done. Again they give me appointments for December and another appointment for February 2024 🤦🏻‍♂️ I am sick of them
I can’t live in bedroom because of damp I have been sleeping in living room for last 2 weeks
They keep send someone and they come have a look and say ok we will be back and never come back
Now I have complained to council and on there website many times

One star is too good for YHG

My father is a tenant of a sheltered accommodation scheme by YHG.
He was involved in a fire at his home and taken to hospital from the scene. Turns out he had no smoke alarm in his living area and no alarms linked to his telecare system. Luckily a neighbour saw smoke coming from underneath his front door and alerted the fire brigade. We have proof of all of this information.
Not only that they then allowed him to live in a smoke damaged flat for months..(to which they admitted in writing) which affected his health.

This is a company who is already being taken to court to failing to comply with fire regulations at a retirement village in Warrington.
The staff are rude and condescending.
They have absolutely no concern or sympathy for the safety of their residents. They continue to lie to cover each others backs.
I would urge anyone who has a problem with this company to go to the Housing Ombudsman.
They are an absolute disgrace!

In response to your reply YHG, was my Father treated with respect and care?! My complaint is apparently now closed with YHG so it has been passed on now higher than YHG
Who will hopefully see that how he was treated and what unsafe conditions he was living in. Regards

*update* The head of compliance Kate M and Jon S of older peoples services responses to my complaint had been forwarded on to every fire brigage in the North west so they are aware of Exacty how YHG work and their fire safety compliance.

YHG are a disgrace!!!

Cold damp living room, due to no damp course & no insulation. Leaky radiator pipes, noise nuisance, drug activity. Grounds we pay service charges for in terrible state. Report disrepair & get bullied by C###ish managers who could not run a bath!

Had enough since February 2022 & am now going to law courts in morning.
#nomoreexcuses
#zerotolerance
A corrupt dodgy social housing landlord!!! Council need to buck up & prosecute.