YourPrime Recruitment Reviews 51

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They don't respond. Applications never get a response (months later) LinkedIn messages don't get a response Sending a CV on the website doesn't get a response Email follow-ups don't get a respon... See more

Rated 5 out of 5 stars

I have had many dealings with recruitment agencies over the last 20+ years. However Your Prime Recruitment were second to none. They really seem to know their clients well, which helped me wh... See more

Company replied

Rated 5 out of 5 stars

Ben has been incredible in terms of supporting me with attaining a role I was interested in. Not only was he available to answer any questions I had but he was also at hand to assist and prep me bef... See more

Rated 5 out of 5 stars

Hannah Woods from YP reached out to me after I posted on LinkedIn that I was looking for a new role. This was an extremely stressful and uncertain time for me, but Hannah got me in an interview within... See more

Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Human Resource Consulting
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

YourPrime is a Recruitment Company helping trailblazers to build stronger teams. Specialising in Sales, Management, IT and Technology sectors, we serve customers across multiple industries. We are a recruitment business founded by directors with real-world experience, built to act as an extension of your own business and a true partner rather than an external supplier. We pride ourselves on an honest and transparent service where we work with you to find the ideal candidate or next opportunity with industry relevant results. YourPrime’s aim is to deliver consultancy services that provide genuine ROI and take the approach of trying to be anything but the ‘standard’ agency.


Contact info

3.6

Average

TrustScore 3.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend to anyone

Katie was incredibly helpful in addressing my concerns and questions about the preparationfor the interview. She also kept me informed throughout the entire recruitment process and communicated with me frequently. I also felt comfortable contacting her if I had any questions at any point- a fantastically smooth process!

February 3, 2021
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Zed

Thank you for your positive review and glad you had a good experience working with us. Best of luck in the new role.

Thanks

Rated 5 out of 5 stars

Excellent Work Katie Nelson

I have been helped through this process by Katie, who has been fantastic every step of the way. From helping push getting the first interview for the position and keeping me regularly updated to liasing with Intelling to confirm that I had attained the role and what next steps I needed to do.
Katie always made sure that I was well informed and went through preparing for my interview, what to expect and what to ask if I had follow up questions of my own.
I highly recommend her as a recruitment agent and I'm sure Katie will continue with her high quality standard of work.

February 3, 2021
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Andrew

Thank you for taking the time to right a positive review and glad you had a good experience working with us. Hope you are enjoying the new role.

Thanks

Rated 5 out of 5 stars

Thorough and invested in finding me a job!

I had a wonderful experience working with Katie Nelson and the YourPrime team as I looked for a new opportunity, especially in these crazy times. Despite not being able to place me immediately, Katie was always available, personable and detail-oriented in her feedback. Her knowledge of the industry and the job market is definitely a huge asset as I was able to customize my CV to meet recruiter requirements and has led to several doors that were previously shut, opening up!

January 19, 2021
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Vishal

Thanks for the kind words and positive feedback. Glad to hear we were able to assist you.

All the best for 2021.

Thanks YP

Rated 4 out of 5 stars

Negative experience turned good.

I applied for an RPA Developer role advertised by YP recruitment. After an initial conversation with Katie Nelson via phone call and me raising some concerns about the role, I was sent a job description via email.

I politely declined the role as it included low pay, need for re-location, inappropriate job responsibilities and was all around quite a poor job description for the RPA market (included Customer Service type responsibilities, IT Administrative duties and contained several red-flags I would associate with poor work culture).

After declining any further want to pursue the role and giving feedback on the client-written job description, Katie felt the need to give me feedback on my feedback. She defended the job description in an aggressive, rude and unsettling way which didn't give me any confidence that she would represent my best interests.

Edit:
After a constructive and friendly talk with Ben Bray, the Director of YP, I have changed the review from one to four stars. He was understanding of my thoughts and criticisms and was apologetic that my experience had been so negative. Whilst my experience with Katie was still negative, I shouldn't hold YP accountable for the actions of one employee.

January 18, 2021
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Cameron

Thanks for your time today and feedback. Appreciate that there has been a miss-communication. Unfortunately we have to follow the spec the client sets us, even if sometimes this is not in keeping with the market or expectations of the potential candidates. However understand why you feel this could have been handled better. We can only improve with feedback so thank you for taking you time to talk to me and best of luck in your job search moving forward.

Thanks

Rated 5 out of 5 stars

Friendly and Supportive Staff!

Ben has been incredible in terms of supporting me with attaining a role I was interested in. Not only was he available to answer any questions I had but he was also at hand to assist and prep me before an interview. Couldn’t have asked for anyone better!

Great experience overall with me landing the role thanks to Ben’s help. A huge thank you to Ben and YourPrime Recruitment! Would highly recommend!

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

I would recommend YourPrime to anyone…

I would recommend YourPrime to anyone looking to recruit. Katie and Ben are always determined, proactive and confident in their approach to finding excellent candidates for my roles. They understand the market and I’m always impressed by their ability to keep up to speed with industry developments. Thank you YourPrime!

November 24, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Lily

Thank you for leaving this review. We appreciate the kind words and glad you had a good experience.

Thanks YP

Rated 5 out of 5 stars

The team at YourPrime are excellent

The team at YourPrime are excellent. They always listen to what I'm looking for and keep me updated throughout the whole process. I will continue to use them for my future career moves. Excellent!

November 24, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Katie

Thank you for your feedback and message. We appreciate the kind words!

Thanks YP

Rated 1 out of 5 stars

Unprofessional company

Unprofessional company. I returned one of the consultants calls (Hannah Wood) and left a voicemail mail. A minute later I receive a call from Hannah stating that she saw a missed call and wanted to know who I was and why I was calling. When we spoke later in the day Hannah did not know what role I had applied for and asked me various stupid questions. Rule number one, check which job the candidate has applied for before phoning them and check your voicemail before returning a missed call...this is basic.

In response to the companies reply - I refer you back to my previous comments. YourPrimes so called 'consultants' are unprofessional. The consultant did asked unintelligent questions, including asking me 'what does a conveyancer do'. I would be embarrassed if I employed staff with such limited knowledge. It is prudent to carry out your research if you do not understand what a role entails; this is basic recruitment practice.

Following my review on Trustpilot I was then harassed by 'Ben' who called my mobile phone a number of times asking me to call him.

I would not recommend YourPrime Recruitment to friends/colleagues. I have already informed a number of my colleagues of my experience, who have confirmed that they would stay clear of this company.

November 23, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Loretta

Apologies you feel you have had this experience. Hannah has returned your call as soon as she got your voicemail because most candidates complain of not hearing back from recruiters so she wanted to get back in touch ASAP. I am sure you can appreciate we get 100's of applications for each role so it can be difficult managing this volume of people and identifying your specific one.

Following listening to the call Hannah has asked you to confirm 'What role you had applied for' and 'what your last name was' to find your detail's. You also said to Hannah in the call 'ask as many questions as you would like' when she explained why she was asking you questions to gain an understanding of your experience. Unfortunately the ‘unintelligent questions" are necessary to see if you are right for the job.

Upon qualifying you for the position unfortunately we were not able to submit your details because you do not have the technology sales background our client is asking for (SaaS). To which you replied 'that our clients shouldn't be so rigid'. Unfortunately we do not write the briefs and can only go off what our clients ask us to find. I am sorry this experience was not up to your expectations and that you felt this warranted a 1 star review.

Edit: I tried to to call you 3 times and left a voicemail because of the severity of your review in November after a 10 minute call, I did not harrass you. We take complaints extremely seriously. I was keen to understand how the employee could have improved, get feedback and also apologise you felt it was so poor. Hannah is still at the start of her career with 6 months experience so I apologise for her being slightly junior in her approach. At the same time everyone has to start somewhere and we have all been a new starter at some point. She will take on board your feedback and learn from any mistakes made.


Rated 5 out of 5 stars

Friendly professional agency.

I was contacted by Katie through linkedin for a job I was suited for. Katie was very friendly and professional through the whole consultancy from first contact to the point I got the job. She helped me through every step and helped me secure the job.

November 21, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Will.

Thanks for your positive feedback and glad we managed to secure you the position. All the best for the new position.

Thanks YP

Rated 5 out of 5 stars

I was contacted by Your Recruitment and…

I was contacted by Your Recruitment and my recruiter Katie Nelson, took the time to understand my CV and what my goals and aims were from a new role! Katie talked me through each stage of my interview process and supported with advice and ensured I was fully prepped before my meetings.

I have nothing but great things to say about the level of service and support received and would highly recommend Katie and the agency.

November 20, 2020
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Pip

Thank you for the kind words and great to hear you had a good service from Katie. Thank you for allowing us to work with you.

Thanks YP

Rated 5 out of 5 stars

Incredibly supportive

Ben was incredibly friendly from the start, open and honest. He went above and beyond to support me through the interview process and it was faultless. His knowledge and insight helped me secure a fantastic role, considering the challenging circumstances. Thank you!

November 13, 2020
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Thank you for your positive review. Its always great to hear when someone is loving their new position.

Thanks YP

Rated 5 out of 5 stars

Ben is a first rate sales recruiter who…

Ben is a first rate sales recruiter who offers keen guidance and coaching throughout the recruitment process. He has been invaluable I helping me find my dream role. He is a credit to his profession and I fully recommend both him and Prime Recruitment for all things sales recruitment.

November 12, 2020
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Steve

Thanks you for your kind words and glad you a had a positive experience. All the best for the new position.

Thanks YP

Rated 5 out of 5 stars

Very good

Very smooth and streamlined process.

Amazing customer focus

November 12, 2020
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Joe

Appreciate your kind words and thank you for leaving the review.

YP

Rated 5 out of 5 stars

I have nothing but excellent reviews…

I have nothing but excellent reviews for Katie, she was very polite, understood clearly the type of position I was interested in, clearly understood the difference is technologies and was able to set me up with a company that was exactly what I was looking for, interview, offer and contract within 7 days. Amazing, as a side note I used multiple recruitment agencies while looking for my job and had a few bad experiences where agents were too determined to close the deal, but with Katie there was no pressure just respect, and that's why I will call on Katie for my next venture, awesome work, thanks for everything. Rob

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommended!

Having connected with Ben on LinkedIn in July he immediately got to work looking for any opportunities that might suit my work experience. I am very pleased to say that within days he had come back to me with a role that he thought was a match. Ben was quick to set up an interview with the employer and was absolutely fantastic in helping me prepare. I was given feedback on my interview the same day and was offered the job! I could not recommend YourPrime recruitment any higher, great service and especially in a very difficult time for us all. Thank you!

August 7, 2020
Unprompted review
Rated 5 out of 5 stars

Katie from YourPrimeRecruitment was…

Katie from YourPrimeRecruitment was brilliant in finding the right job for me. She understood what I was good at and was quick in her response. She keeps you informed and any questions she will welcome. I also found Katie to be very approachable.

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

A professional and friendly service

We needed a project coordinator and Katie @ YP was able to provide a number of credible candidates within a very short time.
I found the service to be super friendly and efficient right through to the engagement of our preferred candidate.

July 14, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Fay

Thanks for the review. Glad to hear you had good experience with us and we appreciate your business.

Thanks YP

Rated 5 out of 5 stars

Successful placement with YourPrime

Following a very good experience with an application with YourPrime last year, I applied through them for another opportunity this year, and was lucky to be given the job. I know Ben's help was crucial in securing this job and his assistance and without throughout the process were highly appreciated.

July 9, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Andry

Thanks for the review. Glad to hear you had good experience with us and glad you are happy in your new position.

Thanks YP

Rated 5 out of 5 stars

Katie was brilliant kept me well up to…

Katie was brilliant kept me well up to date and the company has been brilliant that I work for, really happy.

July 9, 2020
Unprompted review
YourPrime Recruitment logo

Reply from YourPrime Recruitment

Hi Abbey

Thanks for the review. Glad to hear you had good experience with us.

Thanks YP

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look