YumeTwins Reviews 3,115

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the boxes amazing and worth the money, appreciating the cute and high-quality items they receive. People love the surprise element of seeing what each month holds and are happy with the variety and practicality of the items, often using them in their daily lives. The company's partnerships with established brands like Sanrio and Pokémon are a big hit, and many find the curated collections super fun and adorable, with well-thought-out themes. However, some people mentioned that not all items in a box were their favorite, and a few felt that the items received were not always worthy, wishing for more variety beyond certain popular characters.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the cuteness and quality of... See more

Quality

People report positive experiences with quality, consistently praising the high quality and authenticity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These boxes are Absolutely AMAZING for most fans that are into certain popular ips (like kirby, pokemon etc) and it's especially worth the money for what cute items you get in these boxes, plus it's... See more

Rated 5 out of 5 stars

Always a good experience with this box. Comes on time every month and they diversify their goods while remaining in the realm of aesthetically kawaii items. Adore the fact they partner with establishe... See more

Rated 5 out of 5 stars

I had questions about the status of my box throughout the process and the support team helped me in a timely manner. The time a person receives their box will depend on when customs releases the box.... See more

Rated 5 out of 5 stars

The January Gyaru box was to die for. I love the Gyaru sub-culture and I love every style. Each item will definitely get used. I most love the Face keychain I recieved and the PuyoPuyo Sanrio tape, es... See more


Company details

  1. Shopping & Fashion

Written by the company

YumeTwins is a kawaii box subscription from Japan! Bringing you kawaii items such as anime plushies, Rilakkuma, Sailor Moon, cute kawaii stationery and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First subscription box…

The shipping to Germany was really fast!
I love the Studio Ghibli theme of my first box, everything is really cute, useful and high quality. I also love the design of the package and the little guide that is included to read something interesting about my items. I'm excited for the next boxes!<33

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing products, awesome quality, fast delivery and a great way to start off your month. Can’t wait for next month!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing goodies

I purchased the YumeTwins subscription for my nine year old who is obsessed with Japanese culture. Well I had ringing ears when I gave her the first box because she was screaming so loud. The box was full of super cute Cinnamoroll x Hatsune Miku goodies that I even became a fan. All the items look like they were delicately selected to have a great subscription box.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

I love yumitwins

I love yumitwins, everything I get is so cute and I'm always excited whenever I get a new box delivered, this theme's box was Studio Gibli and I'm so happy with it , I love Studio Gibli and I can't wait to use the items I've received.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

I do not reccomend this and here is…

I do not reccomend this and here is why:
For starters this took way too long to arrive and for 20 days the tracking was stuck in the same place
The company was super unhelpful as they could not provide a definite awnser for its whereabouts.
If it was lost they would have sent next months (which would be something I did not want) and no refunds!
Also for the first time something I bought outside of Europe went through costums!
Adding to the fact that the box itself is allready super overpriced you get 4 tiny! Things and stickers I had to pay extra!
Lastly they did not use the correct name on the box but the accounts name
I would suggest taking litteraly any other box for kawaii stuff 😅 as this one had only mystery picks and you can't even guarantee you will get the things you like

July 20, 2023
Unprompted review
YumeTwins logo

Reply from YumeTwins

Hi Georgia,

Thanks for writing the feedback for our brand, and we genuinely apologize or the issue that you have just experienced with our brand.

Please note that we take a serious note regarding your current feedback, as your feedback really helps us to bring more improvement for our susbcribers' satisfaction. Thus, we really appreciate it if you could give us more chance to make it up to you, and deliver more greatest of Japanese Kawaii items in the nearest future to your door.

Once again, thank you and we are genuinely sorry for the inconvenience caused.

Rated 2 out of 5 stars

Wrong advertising

They advertise with all kinds of random Japanese goods in a box. But when you get one it isn't worth the price and it also has a theme by 1 anime. (I expected different animes because i dont know much)

July 22, 2023
Unprompted review
Rated 4 out of 5 stars

Cute items

Cute items! Fast shipping. Just wish there was a bit more given the price!

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Love it!!!

I love that it has different items each month! My daughter love to take the plushes from me when the box shows up lol

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

Worth the money?

Can you imagine paying 50USD for 5 items? Subscription boxes like these tend to be a bit of a rip-off, but let me tell you why. I was lucky enough to get my box for 45USD (Still not a great deal). It was advertised as having 5 items in it... but then also advertised a slide saying "+ More Kawaii Goodies!".

I open the box to find that there are not, in fact, more "Goodies" and that they had spoiled everything in the box. They should probably be more careful in case someone wants to go the extra mile and start legal issues due to their false advertising.

These items were a mist bottle (Worth 3 dollars at most), a small cushion less than a foot on any side (worth 5 dollars at most), an eyeglass cleaning cloth (worth 3 dollars at most), a drink coaster (worth 4 dollars at most), and a wall organization tool (worth maybe 12 dollars at most).
So what, 27 dollars worth of goods. The shipping was 12.50$. Assuming they order their shipping boxes in bulk, it may be $2 at most per box. That's $41.50 if they don't make profit (assuming the generous estimate I gave the goods is actually accurate). So you're paying the company anywhere from 5$ to $10 per box just for putting these cheap items in a box and sending it to you when you could, in fact, do it yourself because there are plenty of shopping services and online resources to help you?
The goods are licensed at least, but at the end of the day it's a cute box of random cheap items. It just leaves a sour taste in my mouth.
At the end of the day, business is business and as long as there are people who don't know any better, you can make profit. I hope people stumble across this review so that they can weigh the pros and cons themselves of making a purchase like this.

May 25, 2023
Unprompted review
YumeTwins logo

Reply from YumeTwins

Hi Reine,

Thanks for writing the feedback for our brand, and we genuinely apologize for the unpleasant experience that you have just experienced.

For your information, our items have been well-curated by our respective team, and we are truly sorry to hear that we did not reach the satisfaction for this month's theme.

That being said, we sincerely appreciate you taking the time to share your valuable feedback regarding our products.

For your infromation, we can assure you that we are continuously working on improving our service and your feedback will be shared with our respective team to be taken into account for our further improvement.

Once again, thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look