We've been using Zanda since we launched Halo Journey Australia in April 2025. There's SO much to get up and running when opening up an online wellbeing (counselling, mediation, and life coaching) p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love how Zanda keeps me organised, I used to spend so much time messaging clients, following up & now I just let Zanda do it for me, saves me so much time & energy. I also love the reports it genera... See more
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Zanda makes having a private practice easy. I used it with multiple consultants and support staff, and we could all see what we wanted to share, hide what we wanted, use online bookings for clients to... See more
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Easy to access tool, really helpful videos and instructions on how to do all aspects of my psychology practice. Great support and resource! Slightly slow / delayed movement between pages eg.when... See more
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Company details
About Zanda (formerly Power Diary)
Written by the company
Zanda (formerly Power Diary) is practice management software built by practitioners, for practitioners.
With 100+ powerful features, Zanda streamlines the day-to-day of health practices, from scheduling and invoicing to clinical documentation and client communication.Key features include:
Zanda integrates with Stripe, Zoom Telehealth, Xero, Mailchimp, Physitrack, Outlook Mail, Outlook Calendar, Google Calendar, iCal, Medicare (AU), Tyro (AU), and more.
Start now and get the first 6 months at 50% off!
Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers.
To give you peace of mind, Zanda offers 12-month Money-Back Guarantee and delivers top-tier support, including data import management.
BizzyAI
All Zanda accounts include access to BizzyAI, optional AI-powered tools built specifically for allied health, securely transcribing sessions and creating accurate clinical notes in your style.
Additional AI tools are coming soon to help simplify letters and reports and save you even more time each week!
Get More Out of Your Day with Zanda.
Written by the company
- Zanda automates the busy work so you can focus on care, from client onboarding and invoicing to appointment follow-ups, it streamlines your daily admin. Clients can complete forms, make payments, and manage bookings through the portal, while BizzyAI speeds up note-taking and documentation.
12-Month Money-Back Guarantee
No contracts, just great software we know you’ll love.
At Zanda, every account comes with a 100% money-back guarantee for a full 12 months.
If you find Zanda isn’t the right fit within one year, we’ll refund 100% of your Zanda subscription fees. It’s like taking Zanda for a 12-month test drive!
For more information, check out our Happy Customers Forever initiative here.
Contact info
United States
- support@zandahealth.com
- zandahealth.com
Start a 14 day free trial...
4.7
Excellent
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It is a very useful platform for my…
It is a very useful platform for my online therapy business. It has helped professionalise how I work with clients from billing, communication and payments.
February 19, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi John, thank you for sharing your experience! We're delighted to hear that our platform is helping streamline your billing, communication, and payment processes, and adding that professional touch to your online therapy business. Your success is truly our inspiration, and we're here to support you every step of the way! Thanks again, Irina.
I was asked to take down my review by Zanda. Honest experience with software program
Zanda has been actively ignoring our attempts for customer support regarding xero integration for over a week. You cannot directly contact Zanda, making you reliant on the customer support team responding to emails. Zanda offer a phone back service with the service being booked out for months in advance - making it effectively useless. Further to this, when phone calls are organized the customer support team fail to turn up. Our email requests are left unanswered and no immediate support is available. This is our final attempt to have our issue resolved before returning to our previous practice management software. Finally there is no avenue to put in a complaint or escalate concerns. I was unable to put in a complaint and my requests to do so we're ignored.
I was also asked to take down this review after being contacted by the customer support team at Zanda after I was finally seen about my Xero issue. My original issue with Zanda was resolved - but it also took two weeks for a resolution to occur and to speak to someone to fix it and this isn't fair on the staff employed by the company. This obviously isn't viable with a business if you need to fix a problem and we will be moving to another platform. We will be returning back to our previous practice management software. There are better and free software programs available in Australia.
I was also told by Zanda that my review was impacting their sales. This is an honest review that is reflective of my experience and I will not be removing it.
February 19, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi Adele - We’re truly sorry for your frustration here and any difficulty you’ve had reaching us. That’s never our intention and we appreciate you taking the time to share your experience.
As we’ve explained in the time since your initial review, our Xero integration works a little differently than you expected, and we understand how that could have been confusing. That said, we have thousands of customers using it successfully, and we’re always open to feedback on how we can improve. If you have suggestions, we’d love to hear them—please reach out, and we’d be happy to discuss them further.
In terms of our response times, we would never ignore a support request, but it’s true that our team has been busier than usual recently, which has led to some delays. We’ve recently expanded our team to improve this, though it does take time for new members to be fully up to speed.
As you’ve said here, it’s true that we don’t offer inbound calls, but that’s because we’ve found that it ties up our team and delays responses for others. Instead, we provide scheduled call bookings to ensure everyone gets fair and efficient support. If you ever need a time that isn’t available on our calendar (https://zandahealth.com/book-a-call/), please email us with a few options, and we’ll do our best to accommodate.
We’re also sorry for any confusion about the call that you did schedule. From our records, it looks like there may have been a mix-up on the date, but we completely understand how frustrating that must have been for you.
But most importantly, I want to clarify that we never asked you to remove your review. After your last conversation with our team, we understood the issue had been resolved and simply asked if you’d consider updating your review to reflect that. We welcome all feedback—positive, negative, or otherwise—because it helps us improve. If our request came across differently, that was never our intention, and we sincerely apologize for any misunderstanding.
We’re sad to hear that you’re considering switching platforms. It’s very rare that we have a health practice that doesn’t find Zanda to be significantly better than other alternatives and we have lots of exciting features in development. If you do decide to move though, we strongly recommend carefully reviewing the privacy policies of any free software. In many cases, these platforms reserve the right to sell customer data, whereas Zanda is ISO 27001 certified and meets the highest security and privacy standards in the industry.
If you’d like to discuss any of this further, or share your thoughts on how the Xero integration could be improved, please email our support team and ask for me—I’ll be happy to arrange a time to chat.
Wishing you all the best,
Fiona Harrington
Highly recommend!
I LOVE Zanda! It has allowed me to run my clinic with little administrative support. The two-way SMS feature is a game-changer & allows efficient communication with clients. The diary is so easy to work with & the customisable note & letter templates help create a smooth workflow. The drag & drop feature for adding files is also great. The customer support is incredible - every query is responded to quickly, with continuity of care (emails come from a real person & you can reply to them by return email). All this for a fraction of the cost of other EHRs. Did I mention the excellent data security too? Your data is yours & can be downloaded or deleted with ease. My patients love the portal too. It gives them choice & saves me lots of time. Highly recommend.
February 6, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi there, thank you so much for your amazing feedback! We're thrilled to hear how Zanda has helped streamline your clinic operations—from the two-way SMS and easy-to-use diary to the customisable templates and secure data management. Your kind words inspire us to keep delivering top-notch support and features. We truly appreciate your recommendation and are here for you every step of the way! Thanks again, Irina.
The platform it's easy to use
The platform it's easy to use. Our Admin love it and so do our therapists
January 30, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hello, thank you so much for your lovely review, we are happy to hear that your team loves using Zanda! Making things easy and efficient for everyone is exactly what we aim for. If there's ever anything we can do to support you further, just let us know. Warm regards, Irina.
Zanda is extremely easy to use and…
Zanda is extremely easy to use and great value for money. Set up isn’t difficult and ongoing customer support is excellent. I highly recommend!
January 17, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hello, thank you for your wonderful feedback! We're thrilled you find Zanda easy to use and our support excellent. Your recommendation means so much to us—thank you! Let us know if you ever need assistance. Warm regards, Irina.
Highest Praise!
Highest Praise!
Zanda has made running my private practice so effortlessness allowing me to focus more on my work and less on things that I never would have known to think about until they prompted me.
January 16, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi Courtney, thank you so much for your kind words and highest praise! We're excited to hear that Zanda has made managing your private practice effortless, giving you more time to focus on your important work. It's our goal to anticipate your needs and provide tools that make running your practice as seamless as possible. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. We're here to help you every step of the way! - Irina
Zanda does everything I need
Zanda does everything I need for my private practice. It is easy to use and support is fast and helpful whenever I have a question.
January 15, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi Kirstin, Thank you so much for your feedback! We're happy to hear that Zanda is meeting all your needs for your private practice and that you find it easy to use. Our team takes pride in providing fast and helpful support, so it's great to know we're making a positive impact. If there's ever anything more we can do to support you, please don't hesitate to reach out. We're here for you every step of the way! - Irina
Essential product for our small charity's service delivery
Zanda has played an essential role in evolving our service. We found it an easy system for the whole team to learn to use. I can quickly find information on our clients, our sessions, what a member of staff is doing etc. I use it to monitor our service delivery and allocate funding to different projects. We are a small charity and Zanda has streamlined our processes and saves us huge amounts of admin time. It gives us everything we need to organise our services and client data, and is easy to use for those less confident with tech systems.
January 14, 2025
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi Sarah, thank you for your wonderful review, this means a lot to us! We’re happy to hear how the platform has supported your team and streamlined your processes, especially as a small charity where every moment and resource counts. It’s great to know that Zanda has been intuitive for your whole team to use, including those less confident with tech systems. Helping you save admin time and stay organized is exactly what we aim for. Your feedback inspires us to continue improving so we can support your important work even better. If there’s anything we can do to assist further, please don’t hesitate to reach out!
Warm regards, Irina
Easy to use platform, does everything you need it to and more!
Easy to use platform, really good integrations, seamless billing and Medicare claiming. Runs all the reports we need for the practice, which helps us grow and be profitable. The team is responsive and helpful - everything you could possible need to ask is found easily in the online guides!
December 12, 2024
Reply from Zanda (formerly Power Diary)
Hi Caty, thank you so much for sharing your experience with Zanda! We're thrilled to hear that you find it easy to use and appreciate the integrations, billing, and Medicare claiming features. It's fantastic to know that our reporting capabilities are helping your practice grow and stay profitable. Our team takes pride in being responsive and helpful, and we're glad that you found our online guides useful.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Warm regards, Irina
Efficient EHR Notes
Overall Power Diary / Zanda has been a great platform for my small acupuncture practice, allowing me to manage the schedule for myself and other practitioners, send text reminders to clients, and log extensive EHR notes for the past 2 years. I don't use all the features this software has to offer, but I use what I need and it is a good value for the price. Any questions I've had have always been answered promptly, graciously, and with a real desire to understand and solve any issues.
December 3, 2024
Reply from Zanda (formerly Power Diary)
Hi Vanessa, thank you for your thoughtful review! We're so pleased to hear that Zanda has been a great fit for managing your acupuncture practice. It’s wonderful to know that features like scheduling, text reminders, and EHR notes are helping streamline your day-to-day operations.
It’s also great to hear that you’re able to tailor the platform to your needs—it’s designed to be flexible so you can use the features that work best for you. We’re glad you see it as a valuable investment!
If you ever decide to explore more of the features or need any assistance, our team is always here to help. Thanks for being a part of the Zanda community!
Warm regards, Irina S.
PowerDairy to Zanda
Moving from a different client management system to PowerDiary was a game changer. The ease of the interface and usability, the preset templates and range of options with reminders and scheduling is the best I've experienced. And it hasn't changed sine becoming Zanda, it's now even better to look at!
December 5, 2024
Reply from Zanda (formerly Power Diary)
Hi Melanie, thank you so much for sharing your experience! We're thrilled to hear that transitioning to Zanda (formerly Power Diary) has been a game-changer for you. Knowing that you find our interface intuitive, the templates helpful, and the scheduling features top-notch means the world to us.
We’re especially delighted that you’ve noticed and appreciated the enhancements since our rebranding to Zanda. Making the platform even more visually appealing while maintaining its core functionality has been a top priority, and it’s wonderful to hear that it’s working for you!
If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. Thanks for being a part of the Zanda family!
Warm regards, Irina S.
Neat package
The platform is easy to navigate. It handles all the demands our business with fantastic value for our money. The support is also very responsive and professional.
December 3, 2024
Reply from Zanda (formerly Power Diary)
Hello, thank you for your wonderful review! We're so glad to hear that you find the platform easy to navigate and that it meets the demands of your business while delivering fantastic value.
It's also great to know that our support team has been responsive and professional—we’ll make sure to pass along your kind words to them!
If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We're always here to help!
Warm regards, Irina
Great system - intuitive, speedy and customisable.
I have been using this system since I began working as a self-employed Physiotherapist and Pilates Instructor. I find it meets all my needs, is easy and intuitive to use and I can tailor everything to make my admin work as streamlined and speedy as possible. Thank you for this brilliant system!
November 27, 2024
Reply from Zanda (formerly Power Diary)
Hi Bethan, thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Zanda (formerly Power Diary) has been a great fit for your needs as a Physiotherapist and Pilates Instructor. It's fantastic to know that the system's customizability and intuitive design have helped streamline your admin work and made things easier for you. Your success is our success, and we're so glad we could support you in your journey. If you ever have any questions or need assistance, we're always here to help!
Warm regards, Irina
Excellent online support!
Excellent online support!
So far the team has been able to assist me with all sorts of challenges. If they haven't been online, I know that I will wake up to a reply via email.
November 9, 2024
Reply from Zanda (formerly Power Diary)
Hi Kathy, thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that our support team has been able to assist you with your challenges and that you’ve had a positive experience both online and via email. Your satisfaction is our top priority, and we’re so glad we’ve been able to meet your expectations. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Warm regards, Irina
Not seamless to transfer client data
I am a therapist in the process of switching from WriteUpp to Power diary. I am not finding it a seamless process, in fact it is stressful. I cannot get the data in the format that Power diary needs from WriteUpp. When I asked for help I am sent very technical articles by PD. I do think Power diary is a much better platform, but if you are a solo practitioner without any admin support, it is worth considering carefully whether you are happy to switch without potentially having your patient information switched. Or you may wish to pay for a professional service to do the switch for you, because after 10 days I still haven’t got my client info moved across. So, it is a better platform, but in my experience difficult to switch data across.
November 22, 2024
Unprompted review
Reply from Zanda (formerly Power Diary)
Hi Jo, thank you for sharing your honest feedback. We’re glad to hear that you find Zanda (previously Power Diary) to be a better platform overall.
We’re sorry to hear that your transition to Zanda has been stressful, and we truly appreciate your patience as we work with you through this process.
Migrating data from one platform to another can sometimes be a complex task, especially when the formats don’t align perfectly. We understand how challenging this can be for solo practitioners, and we want to make the process as smooth as possible for you. Our dedicated data transfer team not only provides customers with the technical articles, they’d love the opportunity to assist you further. They should have reached out to you by now, offering a personal video session to provide personalized guidance to assist with your data migration.
Our goal is to ensure you can fully enjoy the benefits of the system without feeling overwhelmed during the setup phase. Please also feel free to reach out to our support team directly at support@zanfahealth.com for further assistance with anything else—we’re here to help every step of the way!
Warm regards, Irina
I have used Power Diary for about 3 or…
I have used Power Diary for about 3 or 4 years and find it really good for my clinic. I have added 2 other therapists to it so I can see their diaries and the notes and forms are great as I can set them up to my specification. I also use the telehealth option for online consultations, making life so much easier. I recommend it./
November 5, 2024
Reply from Zanda (formerly Power Diary)
Hello, thank you so much for your positive feedback!
We're thrilled to hear that Power Diary has become such a valuable tool for your clinic and that it’s supporting both your team and your workflow! It's wonderful that the customizable notes, forms, and telehealth feature are making a difference for you and your clients. If you ever have questions or new ideas, please feel free to reach out – we're here to help your clinic run smoothly every step of the way. Thank you again for recommending us! - Irina
3 reasons to use PowerDiary
I have really enjoyed three aspects of PowerDiary:
1. The seamless integration of practice management, clinical practice (note taking and assessment forms) and practice billing. An added bonus is the integration with my accounting software (Xero).
2. The incredible client support services when I have contacted them for assistance on particular issues.
3. The ongoing growing and evolving of features that the software offers.
August 12, 2024
We are very pleased with Power Diary
We are very pleased with Power Diary. Setting it up to reflect the needs of our clinic was very easy, and it continues to work well and is easily adaptable to any temporary changes. Equally important, the customer service is excellent. It immediately responds to any questions.
August 12, 2024
Reply from Zanda (formerly Power Diary)
Hi Richard, thank you so much for sharing your experience! We're thrilled to hear that setting up Power Diary to meet your clinic's needs was a breeze and that it's been working smoothly for you. It's great to know that Power Diary adaptability to temporary changes has been beneficial as well. We're especially glad that our customer service team has made a positive impact with their prompt responses. We truly appreciate your kind words and look forward to continuing to support your clinic's success! - Irina
Easy to use, but overall it’s expensive
I love the simplicity of power diary and receive feedback from clients about the ease of use. But it becomes very expensive every month due to SMS charges as there is no option to include a number of SMS per month like most other booking applications. This will be the reason I research another booking system as I can’t ever be sure if the fees every month which is very difficult for budgeting a new business.
August 12, 2024
Reply from Zanda (formerly Power Diary)
Hi Donna, thank you very much for your review, we are happy to hear that you find it simple to use Power Diary and that you clients enjoy the ease of use of the client portal.
We appreciate your feedback about the SMS usage cost and will pass it on to our management team for review.
In the meantime, please let us advise that it is possible to use the email mode of communication where applicable and the emails are sent free of charge. Please take a look at this article which maps out the SMS feature and where the emails can be used instead to decrease the SMS costs: https://support.powerdiary.com/using-power-diary-sms-feature-efficiently#charge
If you have any further questions, please contact support@powerdiary.com for assistance.
We are here to help!
Warm regards, Irina.
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