Zapaka Reviews 370

Worst customer experience. Sincerely regret not checking reviews before buying. Item is shipped from China and returns are needlessly complicated to discourage returns. Offered me £4 to keep a poor quality £60 dress. Returns must be sent to the USA. Very misleading company, states it is ZAPAKA UK when it has NO UK presence. Items are okay looking but incredibly poor quality and fit.
Customer service replies with very standard answers and does not acknowledge concerns.

It took 3 weeks to receive the dress, which did not fit because the measurements were off. I tried to return the dress a week later & they said I had missed the return date by 1 day!!!!!

Do not purchase from this company! Horrible return policy, horrible customer service

NEVER EVER BE TEMPTED TO USE THIS COMPANY.. I ordered and paid extra for express delivery. The parcel arrived 3 days later than it should have and was too late for my trip. I was then UNABLE to return it even tho the parcel hadn’t even been opened. I THINK ALL UK COULD SHOULD BOYCOTT THESE CHINESE COMPANIES

Minus 100000 if I could!
Following my complaint that I had to pay £55 to return a dress that was terrible quality. Didn't match the picture, didn't match the measurements and was impossible to wear even if I liked it as the sequins cut into your flesh! 4 times I asked how to raise a formal complaint. I have now been told that if I started a law suit then they will not refund me for the dress! Even though I followed their instructions and already paid to return it.
Stay away from this company. I am so pleased I have all the emails to back my complaint. They are a last untouched themselves and statutory rights do not apply
ALSO they cunningly avoid tax that you have to pay. They ship the dress from China. Then you have to return to America making you liable for the tax. So a £155 dress costs £55 to return then £70 tax

Just be aware their terrible reviews are there for a reason I just wish I had seen then before I ordered.

I would not recommend buying from this company.
Expect a long wait for your parcel to arrive.
Not true to size at all.
They make it very difficult to return.

Zapak review I recently had an extremely disappointing experience with Zapaka UK and feel compelled to share my ordeal.
I placed an order for dresses and headpieces, gloves from Zapaka for a great Gatsby party and paid an additional fee for expedited delivery, expecting to receive my items quickly as I needed them for the important party. Despite this, the delivery was delayed by two and half weeks, which caused me a great deal of inconvenience.
During this period, I emailed the customer service team, emphasising the urgency and the reason for needing the dresses promptly.
Unfortunately, my emails were neither ignored or inadequately addressed, and the dresses arrived three weeks late.
Given that the items were no longer needed, I returned the items promptly to the return UK address which was provided on the parcel and provided evidence of the postage return via a receipt. Despite this Zapaka refused to issue a refund. Their refusal to acknowledge the return and process a refund despite having received the items and proof of return, is unacceptable. Overall my experience with Zapaka has been extremely frustrating and disappointing.
The delayed delivery, lack of effective communication, and refusal to process a refund of £167.60 + £22.00 for delivery, despite clear evidence are all serious issues that need to be addressed. I would advise potential customers to be wary of this company and their practices.
Rating 1/5 O rating. Never got my refund back since March2024.
ZAPAKA UK

Do not order from here!
Took ages to arrive from China, despite representation as a UK company. The dress was not was not worth the £130 , badly fitting and far too long so would require extensive alterations to be wearable.
I contacted them to arrange a return within the 7 days as per their policy however was subjected to a ridiculous back and forth exchange over 5 days asking for evidence, photos etc and offering £11 or vouchers etc as others have described, very far from the process within their policy.
They have stated that they will deduct "a cost for shipping" and instructions to return to an address in Texas include claiming the item is only worth £15, I explained that the value of the dress, and what I actually paid, minus £9 shipping was £125 and asked for confirmation that they will refund that amount back to the original payment method. After instructing me it will be assessed, and must be received by them within 7 days of the supplying of the return address....They then went quiet....
I am yet to find a review that confirms someone got their money back!
I am not convinced I will ever see a refund so absolutely not returning it at further cost and now stuck with it!
SHOULD Have checked the reviews 🤦🏼‍♀️

I obviously did not check the reviews for this company or else I wouldn’t have been stupid enough to buy from them. For one they are not based in the uk they do not encourage returns making it cheaper to keep the item and the products they are selling are sold on SHEIN at a fraction of the price with no problem what so ever with returns please do not get caught out do not purchase from this site I wouldn’t have given any stars at all but you had to put one to be able to review

I ordered a dress on 03 September 2025, paying extra for expedited delivery to ensure it arrived in time for an event on 18 September. Not only did the item not arrive on time, but I was told it was still being manufactured — something that was never disclosed at the time of purchase.
When I requested a cancellation and refund, the company refused, citing restrictive refund policies that penalise customers based on arbitrary time windows. They “strongly recommended” I continue with the order and seek a refund only after receiving the item.
The dress finally arrived on 26 September, long after the event. I didn’t even open the parcel and immediately requested return instructions. What followed was a deliberately obstructive process: repeated demands for photos, SKU numbers, and justifications, followed by offers of partial refunds (£10), coupons (£15), or exchanges at 70% value — all designed to discourage returns.
Eventually, I returned the item to a US address at my own cost (£33.20), and despite providing tracking details, the company claimed they couldn’t interpret Royal Mail’s system. I have yet to receive any refund.
This company does not comply with UK consumer protection laws, and their practices are misleading and unfair. I strongly advise UK customers to steer clear. It’s a complete scam, and I’ve reported them to Trading Standards.

The size was one down. Couldn't fit in the dress. I am very 😞. I would advise people not to buy. For that expensive price, the dress is not even elegant amd not worth it. I would have to give it away

My order took over 3 weeks to arrive. It did not fit in any event. When requesting a refund I was told that it had to be sent to an address in the USA. Of course it would be subject to tariffs and that it had to arrive within 7 days. Pointed out UK law provides for a full refund if returned within 24 days. Now no response. Think they have very questionably business practice. Buy from them at your risk and be prepared to lose your money.

I ordered several dresses from Zapaka assuming I could return any I didn't like. But the returns process is a scam. They charge you for the return and then an extra 15% charge on each item! I requested to start the return process but customer service have since gone silent on me , so I'm stuck with 4 dresses I'll never wear

The worst shopping experience I’ve had so far. I paid extra for fast delivery, yet it was still shipped from China and arrived after the date I needed the dress. The quality of the dress was the same as on Shein, only 70% more expensive. I do not recommend this website.

READ THE REVIEWS BEFORE PURCHASING FROM THIS COMPANY. LEARN FROM OUR MISTAKES!
I would give no stars if possible for my worst ever shopping experience. The dress looked perfect online and I waited eagerly for its arrival. It was ot be my mother of the bride dress. When it arrived it looked diffferent from the picture on the website (misspelling intentional to stress how different). I'm not sure who the dress is supposed to fit but it's definitely not a human being.The bodice was too high, the colour was wrong and it was too long. It was also definitely not a size 12. When I asked about returns I had the same experience listed here many times. How I wish I'd read the reviews before being swept along by an artificial picture. I am now in the process of trying to return the dress with all their stipulations about photos, tracking, putting a note in the parcel. They make it as difficult as possible to send an item back - deliberatley obviously to put people off doing it. I doubt I'll get anything like my money back. They are fraudsters. Give them a wide berth!

Wanted to return an item which sadly didn’t match the one online but it’s a loosing battle. So far (weeks now) I still don’t have instructions on how to return it and where to.

Dress arrived late - fitted poorly . When I tried to return they have a policy of only giving you 7 days to request a refund. Refused to offer an exchange or refund. Terrible service. DO NOT BUT FROM THIS COMPANY

Purchased prom dress from them. Dress was nothing like the one on the pics on their webiste, terrible quality with threads hanging out and not fitting as it should at all. Pretending to be UK website but then saying you have to return to China or USA and pay for shipping, shipping back and customs, while it doesnt say on their website. They do all to push you to keep it. They offer 10% refund a d for you to be keep bad item instead, then 20%, then coupon for shopping with them again - but who in the right mind would buy from them again?! Avoid!

I paid my son's suit and was told that the parcel was send back to the sender. We never asked them to cancel the order .I asked them why they said the address was wrong . Later on they gave me royal mail number. I paid £110 they gave a refund of £40. This is fraud. We asked them to reship but they told us they can't reship. I don't recommend these people as they give you stupid excuses. I was so disappointed.

This company should not sell anything in the UK!

My order number is ZAPAKAUK53014

I ordered a suit from this company for my autistic daughter to wear at the prom. She opened the bag after few days we got it. When she eventually tried it on, the blazer was too big and the pants extremely small and with holes instead of pockets. Two elasticated bands were holding the holes and the pants together (something difficult to explain and never seen in my life)

We decided to return the suit and I went on the website to find a way to do it. However, I found nothing clear on this process.

I also searched for my order but I could not find anything related. I managed to find a link in the email that confirmed the order placement which led me to the website page that confirmed the order was placed. I cannot access my customer account, I cannot amend details, see order history nothing. The site is a scam.

It felt like these details are intentionally hidden, so you delay requesting a refund or maybe change your mind distracting you to look the other way.

Eventually I opened the webchat and asked how to return. I was told it is too late as more than 7 days passed since the item was delivered to me (9 days have passed, to be exact). They kept sending me to the return policy which said nothing related with a familiar process.

Eventually I have asked the issue to be escalated and I was told an email confirming escalation will be sent to me.

The following day I received an email and I was offered £15 off for my next purchase which for me it represents an acknowledgement something is fishy.

See the exchange below:

"Dear Silvia,

Thank you for your feedback. Our return policy is set in place to ensure that we can process all returns efficiently, and unfortunately, we are unable to accept returns outside of the 7-day window. This policy helps us maintain fairness to all our customers.

That said, we still want to do our best to assist you in any way we can. While the return period has passed, we are willing to make a one-time exception to offer you a refund of ￡10 or a coupon code worth ￡15 for your next purchase. Please let us know which option you would prefer, and we will be happy to assist you further. Thank you for your understanding.

Sincerely,

Melody
Ticket ID: 36B2PR"

So I replied:

"I am not sure why you offer me this voucher. I do not need it.

At this stage I feel like I have beer robbed of £110.

I am unhappy I cannot return an item that is in perfect state, the state in which you sent it to me.

I am unhappy that you refused a return when I requested this after 9 days from the delivery, considering the long time taken for you to deliver it. You stated the return should have been done in 7 days, but this information was not provided at the purchase, or in the bag the item was received in.

Also reading the return policy apparently there should be a fee for the return, but you do not disclose it, and no address for you is provided.

I am unhappy the return policy and procedure were not clearly visible when I purchased the item, to decide accordingly.

I can still see this on the website when I try to simulate a purchase. Nothing clear about refund is mentioned. For me, this is intentionally concealed, with the hope you fool people and take money from them for items that lack quality and not returned in these 7 days.

I am unhappy you expect your customers to look around on your website and find the return policy. This is intentionally misleading as this is not something a customer is looking for when they purchase something they would like to keep, expecting good quality, as per the price they pay.

You guided me that the policy is at the bottom of the website's pages where no one is looking really, when the details of the policy should be clearly stated at the purchase.

I am unhappy that your website quickly opens all tabs in the menu, except the customer tab. When I want to open my customer tab, nothing is opening, my name is marked with red so I cannot see my order in my customer account. See screenshot.

The fact that you offer me a discount shows that you admit something is wrong here.

And the fact that you want to make me feel bad for asking for a refund with two days outside of your 7 days time frame, by suggesting it is unfair for other customers, is terrible.

The refund relates specifically with your items: how can you have holes instead of pockets to the suite trousers?

I will speak with my bank to arrange a dispute with you today.

Your service is very disappointing and my reviews online will show this accordingly."

In spoke today with my bank and they will investigate.

I hope this will help people decide to search for elegant items somewhere else."

I have been fooled.

I found another suit with the same fabric on another website, with next day delivery. I purchased two sizes, kept one and returned the other with no issues This is the UK.

The dress was lovely. However customer service is not great with assisting returns. They are pushy with trying to get you to accept a credit note/discount. When my parcel was lost in USA they refused to assist with contacting the company, as I was unable to do it from the country I was in. Would not recommend purchasing from this company.