Zapaka Reviews 370

I hate my prom dress i got frm here, the corset and from looks frumpy, the corset back didn't even come with the string I needed and it's ruined my entire prom for me!!! DO NOT BUY FROM HERE UNLESS YOU WANT TO WASTE YOUR MONEY!! they even had the cheek to ask for a tip, for what? Having a normal website like literally every other prom dress site? I have zapaka, I hope they get taken out of business

Returning was a nightmare.
I ordered a dress and when it came it was too long. The return address on the package showed a UK return address.
I contacted their customer services via email and chat to initiate a return as you cannot ring them. Initially they tried to get me to keep the dress and offer me a discount on the price. I had to say numerous times I wanted a full refund.
At that point they advised that the return needed to be via tracked mail to Texas, USA. There were also additional further instructions that had to be complied with. I needed to mail it back within 7 days, show proof of return with the tracking number and email them all of this, along with a photo and a request for a refund.
My recommendation is you do not buy from them. The return has cost me £28 which will not be reimbursed. Buy from UK companies who will not rip you off if you need to return something. Avoid

DO NOT ORDER FROM HERE
. Ordered a prom dress which didn’t fit immediately looked to send back but the website says you cant send back until you email them , which I did with a screenshot of my order. They then emailed back to ask details which were already in the first email. Eventually I spoke to some robot who offered me £14 dollars refund, the dress was £156 !!!!!!! I kept asking for a return address and they kept coming up with bizarre bartering for a return such as we will refund you 20%etc. absolutely bonkers, still waiting on a reply about on a refund which apparently I have to send dress back to Texas and pay for packaging to get it there !!!!! £156 down for a dress I can never wear . 😢😢😢😡😡😡😡

Trying to return an item and I keep getting emails from a BOT. Still no communication from anyone to give me return information .. shocking.
Wish I had read the reviews before ordering!

Worst company to order something!! I have made an order and it didn’t fit me. Just 7 days to return but you can not send it until you talk to them, when they try to convince you to keep the products and they offer you POUNDS, for an order of 90 pounds. When I said no, they said they can refund me 24 and to keep the dress. And they kept trying to convince me to keep the dress and to send me a voucher of the same value, which voucher was non-refundable if it was any issue. I choose to send the item back to them, IN USA, TEXAS !!!!!! It cost me 27 pounds, I CAN NOT SAY ENOUGH how bad this site is. Is they are not capable of offering a fair deal to their clients, they should stop selling their products outside China, because this is where it came from. Came from China and I return it to USA , if it makes sens. BAD!! A ROBBERY! Avoid at all cost. There are many serious sites with nice dresses.

I ordered prom dress 13th may, on 6th June still nothing received,emailed them,they sent shipping note,it said it had gone from London to lincolnshire I 6 mins,and that I had received it 31st may,they then asked me to look in my area to see if it's been delivered incorrectly, but my address is correct so how could it even if they had flown my plane,London to lincolnshire in 6 mins impossible, I have asked for a refund, but no reply to that.DO NOT use this company,they will rip you off, AVOID AT ALL COSTS

This website does not follow UK policy regarding online shopping
Delivery times are not accurate and the refund and return policy is unlawful

Absolutely abysmal company to deal with, we ordered a dress for our daughters prom , it took ages to arrive and when it did the fit was awful, so we decided to return as per the 7 day return policy on the website. This is where things get stupid, we advised we wanted to return the dress, after explaining reasons why they first said they could offer us a 10% refund and keep the dress, we said we had paid £115 for a dress that doesn’t fit and wanted a refund as per website, they didn’t listen and offered £31 and keep the dress, we again said no so they said they had to pass our claim up to a higher department who would approve the refund via email and send return address with 2 business days? Anyway email came and we were asked to send the dress recorded delivery to TEXAS !! USA which post office said would cost £38 ! Which we would lose .Zapaka is a shoddy company and if you buy from them you better hope it’s a good fit

Custom made my eye! Sent my daughters exact measurements for prom dress and she cannot even get it over her hips. Bust is far to small, zip at back wont go anywhere near closing and it's also 2 inches too short even after adding an extra few inches to length measurment to make sure. I have sent multiple photographs of the dress to the company showing the measurements and they keep saying they need more photos because I have apparently measured wrong. I have not measured wrong. I asked for more material so that I can have a panel added and length added but I was refused. Absolute joke of a company and shocking craftsmanship. Do not waste your money or time . Daughter is devastated

It is not clear when ordering that you will have to return the item to the USA, which would cost around £38 tracked, they will try and say you can keep the item for a 30% refund which I am still waiting for
Avoid like the plague

Bought a suit for my son when the suit arrived i was abroad when i came back i realized that the suit was over two sizes too large for my son despite using the chart. I requested for a refund but was told i had exceeded the 7 days return policy and there was nothing they could
do i even ask that they keep the money
and just exchange the suit as my son had a function to attend but again the online
generated system kept sending me the link to the return policy. I was not even
able to speak to a real person. Thanks to
zapaka i have learnt my lesson I'll never
use your shop again and trust I'll pass
on the info to my friends. I now have a
suit on my hands that i can't use and had
to go out and get another suit for my
son elsewhere.

After reading the poor reviews I was so worried but the service was amazing and the dress is gorgeous. Lovely material & fit, my 15 year old daughter loves it!

Very very bad!.. too late, no compensation, no refund and pay for return to Texas from EU at own expense. Verybad service! Do not order here please!

Beautiful dress had custom made to reflect my daughters height of 5ft 1... Hollow to floor came in 6 inches longer than the measurements I gave them having to take it to be amended costing me more money.
Bad company wouldn't order from them again charging people extra for custom made just to ignore the measurements given

Scam. Not a reputable company; not operating in Canada as domain website suggest.
Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews.

Chat transcript
company logo
Name: christine sabater
Question: Can I still cancel my order ZAPAKACA16243 and when can I get my money back in my credit card
Order number(if you have): (no answer)
avatar Dandee
Fri, 09 May 2025 13:31:33 CDT
Hello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂
christine sabater
13:31
Can I still cancel my order ZAPAKACA16243
and when can I get my money back in my credit card
christine sabater
13:32
I just need to know if an order is cancelled how long it takes to be back on the credit card
avatar Dandee
13:35
Hi! We understand that you want to cancel your order but since your ( dress ) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.
Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Please refer to our Cancellation Policy for more details:
Please let us know how you want to proceed with this.
christine sabater
13:37
so i can not cancel even if the order is made within 24 hours?
christine sabater
13:40
The cancellation policy says if order is cancelled within 24 hours of payment it is a full refund
avatar Dandee
13:40
It is beyond 24 hours already upon checking in our system.
christine sabater
13:41
what day did it show on your end
christine sabater
13:43
hi
christine sabater
13:45
what did this it show on your end? I ordered May 8, today is May 9
christine sabater
13:45
here in Canada
christine sabater
13:48
Hi are you still there?
christine sabater
13:52
Attachments:
image.png
christine sabater
13:53
Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?
avatar Dandee
13:54
Your order was placed on May 9, 2025 at 1:22 am and your request cancellation file on May 10, 2025 at 2:19 am. So it is beyond 24 hours already.
christine sabater
13:54
No it was order May 8
christine sabater
13:55
Attachments:
image.png
christine sabater
13:55
here is my order confirmation
avatar Dandee
13:56
I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.
christine sabater
13:56
I did not ask for a cancellation
christine sabater
13:56
I am just asking if EVER will the refund be 100% full refund
christine sabater
13:57
Yes which is May 8 when I ORDERED and cancelled MAY 9
christine sabater
13:57
I am the one who made the oder
christine sabater
13:57
So I know when I placed the order
christine sabater
13:58
It is not on your cancellation policy that there are time zones that you consider
christine sabater
13:59
I DID NOT REQUEST TO CANCEL THE ORDER
christine sabater
13:59
I WAS ASKING A QUESTION
christine sabater
13:59
DID YOU CANCEL THE ORDER??
christine sabater
14:00
I DID NOT SAY TO CANCEL YET
avatar Dandee
14:00
Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
avatar Dandee
14:00
Attachments:
image.png
image.png
avatar Dandee
14:01
We did not yet proceed with the cancellation.
christine sabater
14:01
OK DON"T CANCEL
avatar Dandee
14:01
We are just for your confirmation.
avatar Dandee
14:02
Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.
________________________________________________
Ticket from chat SW30MQDPGR
Inbox

ZAPAKA Cutomer Service Team
3:07 AM (8 hours ago)
to me

HelpDesk
Hi, Christine Hembrador

Dear Christine Hembrador,

We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding.

Sincerely,
Mledoy

Ticket ID: ILTVMX
Assigned agent: Melody

Date of experience: May 09, 2025

The company itself is based in America not UK.
I ordered a prom dress and it was awful. Full house of glitter. I had an option to return in to China or America. I had to send it recorded delivery and with an extra return instructions which I have never experienced before. Return arrived a week later but no refund. Although girls on live chat were very nice( it took lots of time), it took over 6 weeks to receive the refund less postage cost to me and back to them. Not impressed .

Please stay away from this company! I ordered a dress for my daughter from Zapaka for her prom. It was packed tight into a small bag. When we took out the dress, sequins and glitter were falling all over the floor! It looked badly made and fabric not of good quality. My daughter tried it on and more sequins were falling off and she had glitter on her face. It didn't fit so I was quite glad to send it back. However I sent an email straight away as they request that you have to do that before they accept your return. I received a reply to say that they could offer me a 100% coupon or I could keep the dress and get a refund of £40. I emailed back to say I wanted a full refund and I wanted to return the dress as keeping it was of no use to me. I did not get a reply for 2 days. This reply said I could return the dress but I would have to pay for shipping and they would have to charge handling and re-stocking fee. They again offered me 100% coupon or now a £45 refund if I decided to keep the dress. As it would cost me around £20 to return the dress and I wasn't sure how much they would charge for handling and re-stocking fee, I decided to cut my losses and accept the £45. However, that was 5 days ago. I have sent 2 emails and I have had no response! Hang on to your money people and go to a physical shop and try things on. Most things coming from China are not worth the stress and not up to quality. I didn't see the reviews until after I had problems and with a .co.uk website address I fell for it!

YOU CAN'T RETURN ITEMS - DO NOT BUY

On the 6th March I ordered a dress for a wedding, the dress said 3 to 8 days delivery- the dress finally arrived 4th April!!

The quality of the material is cheap and nasty, threads are evident the sizing is incorrect. The dress was £90 - i contacted Zapaka to ask from the return process only to receive an email from Danika telling me they'd give me £8 and I could keep the dress! Leaving me £82 out of pocket for a dress that is cheap looking, nothing like the picture and arrived late!!

I responded to say I want a full refund as is my right with faulty and unsuitable purchases. I have heard nothing since.

DO NOT BUY FROM THIS COMPANY, PRODUCTS ARE SHOCKING AND CUSTOMER SERVICE NON EXISTENT

Ordered 2 dresses. Arrived in dry sealed packaging on a dry sunny day. Opened the packaging to find both dresses damp and smelling bad. Did an online chat and zapaka refused to pay the return cost and said they would refund the dresses when returned to them in good condition. Very difficult as they did not arrive in good condition. I explained the law states they are responsible for paying the return of goods in poor condition but they dont care. I would advise everyone to stay away from this company. They are disgusting

Stay away from this website, they shouldn’t be allowed to sell in UK. Poor quality and return policy is misleading.After contacting customer service, they sent an address in China as return address. You have to pay to return back to China at your cost. You will be lucky to get the refund. They insist giving coupons, who would buy from this scum website again?

I would give 0 star if possible.