Zapaka Reviews 370

Just got my second faulty delivery. They delivered twice the wrong size Jacket. Terrible customer service. You can only return with a great loss. Do not order with this company all the reviews on their site are fake

Be carefull if you buy a dress from Zapaka. Their return policy is only 7 days from receipt of the order.
Unfortunately the order is not delivered to your door, but to a mail box, so when i actually got the dress i had no longer time to return it.
Normally a return policy should have a 30 days return possibility specially when you buy online and the order is shipped by regular mail

I would give zero stars if possible! I placed my order expecting it to be shipped within 7-14 days, as stated on the website. However, today marks the 15th day, and my order still hasn't been shipped. When I reached out to customer service, they told me it would "most probably" be shipped over the week—no certainty, no responsibility!

I planned accordingly based on their timeframe, and now I’m left waiting with no resolution. When I requested a refund due to their failure to fulfill their commitment, they refused to take responsibility.

If you value your money and time, stay away from this website!

Arrived faulty had to pay 33 pounds to send back very trashy exceptionally poor customer service avoid at all costs comes from china so buyer beware

Thank you very much. The dress is amazing and very good quality 👌

If I had the choice I wouldn't even give 1 star. This company are thieves. I had to return a dress in October as it was really big at the top and normal size everywhere else. When I requested a return I was offered a deal..Keep the dress and they'd refund a portion of the money. The dress was of no use to me so I asked for a full refund. I returned the dress( return postage was £14) and despite sending 8 emails I have not even had a response, never mind an refund. I paid £65 for the dress plus £14 for return postage..£79 altogether.
Diabolical Customer Service.
DO NOT ORDER FROM ZAPAKA!!!

DO NOT ORDER FROM THIS COMPANY . Horrendous after sales . Ordered a size 14 by their size chart . Bust on the dress delivered was 5 inches smaller and hips 10 inches smaller than advertised. Sewing was diabolical !!!

Daylight Robbery!

It is a shame they have such poor customer services and extreme, random charges as their dresses look lovely. But the first message I got (which went into my junk inbox, and is dodgy) was about my order being multiple dresses, I had bought 4 wedding dresses, and that they would charge me 30% of the whole order if I was to return them. It was very rude basically saying that trying on and returning is not allowed but they are an online retailer so I don’t understand how people are supposed to find a dress that’s suitable without this.

Then when I replied saying that I was not happy with this abrupt and extreme charge as I am looking for my wedding dress and cannot be wasting money on nothing, they said that if I was to cancel the order, I would get NOTHING back. That’s no dresses and no money returned to me. I said how baffling this system of theirs was as if they sent me the dresses and I returned them I would at least get a partial refund but if they send no dresses I would be £500 down with nothing to show for it.

They then tried to shut me up by just offering me a partial refund, which is half what I paid and is again a very random number which just makes me think they’re making it up as they go. Absolutely appalling service, I would give it a miss despite how lovely the dresses look.

*******UPDATE *******
Following a shaky start we have negotiated a compromise with my order. Once I managed to explain in full the issue they have come up trumps and have acted in a very professional manner.
ZAPAKAUK48831

DO NOT USE THIS COMPANY. The worst experience with online shopping I've had since it was invented. Use at your own peril - if something is wrong, expect the most painful customer service and return process on the planet. Never again.

I’m still waiting for a item that was apparently shipped out to me Oct 30.Ive contacted them numerous times,Live Chat obviously as you can’t speak to a human.They keep sending me tracking/transfer numbers yet when I contact Evri the numbers are invalid.The item I ordered was £144 which to me is a lot of money to lose.Im at the end of my tether.Incompetent Company.Steer well clear especially if you’re considering ordering for a wedding as you won’t receive the items in time.

Do NOT use this company. Refund policy is impossible to navigate - they only give you 7 days, they ignore your messages, then say you have left it too late!!

Do not buy from this website they send out faulty goods and then refuse to give you a refund.

They owe me over £90 and they are refusing to pay it to me.
If there was an option of no stars that would be good

DO NOT BUY from this website they are refusing my refund after ive sent the dress back it cost me £18 pounds to returned
Plus no refund without tracking no. As royal mail doesn't give tracking no. If sent by
Standard delivery although i hve all the proof of posting and receipt. I will dispute to my bank.
Pleaseee BEWARE ZAPAKA is scam!!

Total disregard of customer rights! Avoid placing order with this business- poor quality, awful sizing and complete disregard of U.K. customer rights to return purchase within 14 days. Shoddy ‘customer service’ relating the same pre recorded message. Total loss of time

I ordered a dress that unfortunately doesn't fit, I contacted them to find out how I can return. They are saying I can keep the dress for a 10% refund?! Even though on the website it says you can return and recieve a 40% refund.
Why would I want to keep a dress that doesn't fit and only be refunded 10% of my total price.

I sent an order for 2 t-shirts and they said they were on the way,alas no order has been delivered and I am out of money.£22 00. It's not so good the money it's just the loss of trust about doing business with on line shops.

I rarely write negative reviews but I don't want others to lose their money if they need to return an item. First it cost a minimum of £25 to send the item through Royal Mail, then even with tracking details (which Zapaka request) the returned item appears to get lost in the Chinese system and you are not refunded/credited until Zapaka conveniently receive the return item - which of course they don't. So don't use this company is my suggestion, it can't be trusted!!

Never Again

Appalling service, item did not fit and Zapaka did not want to give me a full refund only partial refund and keep item. I managed to return item for full refund but item was sent back to me as address provided in Germany, no one was there to take delivery of item and no one collected it from depot. Cost £15 to send. Demanding full refund, yet to hear and if they want item back they will have to pay for it. DO NOT Order from this company. Awful product and disgusting customer service. Doesn’t even deserve one star!

Complete scammers
I deeply regret ever purchasing from this company. I ordered a dress from them a few months ago, but it was poor quality and not as described, so I promptly returned it. Fast forward three months, and I’m still waiting for my refund.

I’ve sent over 100 emails to their customer service, and every single response has been the same generic line: "I’ve escalated this issue." Yet, nothing ever happens beyond that. No confirmation, no timeline, no accountability. It’s become clear they’re just stalling and avoiding refunding my money.

At this point, I feel completely scammed. Avoid this company at all costs! They’ll take your money, and when it comes to refunds, you’ll be left chasing them in circles. Worst online shopping experience ever.

I bought the dress £133 and paid another £30 to return it, down the drain. I will my bank to dispute it, I worked really hard to earn that money I am not gonna let a few scammers take. Absolutely disgusting and disappointing.