ZAP CLOTHING Reviews 

296
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting prompt processing and efficient communication from the first contact through delivery. Many people appreciate the fast and secure shipping, with items often arriving quicker than expected and exactly as described. Reviewers consistently highlight the quality of the products and the competitive pricing, finding a great selection of designer items available. However, some customers also noted issues with delivery, including items being sent back or delivered to the wrong address, and some reported products never arriving. A few other people also felt that customer service was unhelpful when problems arose, leading to difficulties with refunds, unexpected return costs, or unresolved product issues.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection of designer items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast shipping and... See more

Order

Clients share positive opinions on order, frequently highlighting the smooth ordering process and incredibly... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and great value... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(296)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dont really write reviews but this…

Dont really write reviews but this place definitely deserves a good review after my 2 purchases, just received my new stone island jacket which was £820 full price on the stone island official page but got it for £400 on ZAP with a discountcode, its absolutely unreal, will definitely but making more purchases in the future.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Canada Goose Jacket AAA++

Due to some mixed reviews online I wanted to write an unbiased opinion on my experience of Zap clothing. I found the whole experience from ordering my Canada Goose jacket to delivery seamless. The jacket arrived on the date indicated and DPD even track the package step by step once dispatched to your home address + ZAP seem to be approx 20% cheaper than elsewhere - result! Buy with confidence from this seller!
**If you are outside the Uk, think about import duties before buying + if it says pre-order date you will not receive the item until that date. simple!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic merchandise at a bargain…

Authentic merchandise at a bargain price! I order a moncler vest. It’s an about 35% cheaper. And received within 5 business days from UK to Chicago. No issues. I even email them, and got a response same day. Merchandise was shipped same day, ups.

January 16, 2025
Unprompted review
Rated 4 out of 5 stars

⭐️⭐️⭐️⭐️

I received my item in plastic with tags in great condition minus factory packaging, in a nice ZAP bag. No complaints. Item was delivered on-time and communication was very good. I will definitely shop with ZAP again. ⭐️⭐️⭐️⭐️

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Zap has been my go to online shopping…

Zap has been my go to online shopping for awhile now. Great selection and prices. Easy experience and the times I’ve had to actually deal with someone via email, it was pleasant and seamless. Will definitely continue to shop with them.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great service. Ordered during the Christmas break and still got delivered the next day which i wasn't expecting. Best price after lots of shopping around . I have never ordered from this site but will be using it lots more.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant choice of clothing and at a…

Brilliant choice of clothing and at a great price.
Saved £150 on a CP down jacket which was shipped promptly. The packaging was exceptional which probably should be expected given the price of the goods, however many 'high end' companies aren't so attentive in this area.
Will definitely shop with you guys again.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Canada Goose jacket

Bought a Canada Goose jacket during Black Friday sale. Great communication and fast and secure delivery, will use again!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Appreciate Zap Clothing

I am so appreciative of Zap Clothing!! The ability to communicate with a representative so easily on WhatsApp and get answers quickly is refreshing. I also appreciate their warmth and caring support! Thank you Zap Clothing.

November 29, 2024
Unprompted review
Rated 3 out of 5 stars

If you live in the US

If you live in the US, know your size before ordering. They require you to pay for your own return, and this can be extremely expensive if you use UPS or FEDEX ($375-$500).

December 6, 2024
Unprompted review

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