ZAP CLOTHING Reviews 

296
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting prompt processing and efficient communication from the first contact through delivery. Many people appreciate the fast and secure shipping, with items often arriving quicker than expected and exactly as described. Reviewers consistently highlight the quality of the products and the competitive pricing, finding a great selection of designer items available. However, some customers also noted issues with delivery, including items being sent back or delivered to the wrong address, and some reported products never arriving. A few other people also felt that customer service was unhelpful when problems arose, leading to difficulties with refunds, unexpected return costs, or unresolved product issues.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection of designer items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast shipping and... See more

Order

Clients share positive opinions on order, frequently highlighting the smooth ordering process and incredibly... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and great value... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(296)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BANG ON

Ordered Loewe trainers , arrived 48 hours later , perfectly packaged . A great buy and excellent service .
Will use again

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Prices were great. The service was responsive and they made me feel confident that I was purchasing from a reputable company. Would definitely do business again. Thank you.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

After a shaky start where DPD lost my…

After a shaky start where DPD lost my parcel and had an elongated timely investigation process and I was extremely frustrated but my faith in the purchase was restored by Terry. He was a customers dream…professional, diligent, caring and extremely customer centric, he went out of his way to keep me updated constantly to the point that he tracked my replacement order throughout the day to ensure that it was delivered and that I had no further issues. Absolute credit to the organisation and I honestly wouldn’t have placed another order but he turned the customer experience around for me…so for that reason only I would purchase again. Thank you Terry!

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great. I ordered a pair of black Alexander McQueen sneakers and love them. I have no authenticity concerns. I live in the US and realized a few hours after placing the order I had picked the wrong size. Due to the time difference the shop was already closed for the day but they reacted to my email and whatsapp message and changed the size before shipping the order. I was so relieved. Thanks ZapClothing. Great price and great service.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

I been shopping with Zap for the last 3…

I been shopping with Zap for the last 3 years. And always have a great experience and even better products! The shipping is fast and my products the customer service is the best. They always go out there way to make sure my order is prioritized and gets to me on time. Even when I make a mistake. There always willing to help fix the issue. Definitely will continue to shop with them. Great place to get your luxury brands

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Been ordering from zap for two years…

Been ordering from zap for two years now and even being from the us shipping is always super quick and never had an issue with anything I ordered. Their text customer service is highly responsive and helpful as well when I had issues on a mistake I made placing my last order.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Item.

Lovely Item.
First time using ZAP and faultless service, super fast delivery and the item received was perfect and lovely quality and fit, good communications too. Will definitely be buying more from this company.

February 27, 2024
Unprompted review

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