Zapmed Reviews 373

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Amazing service, and their after customer service is fantastic. Could not get the medicine from 4 pharmacies and they went the extra mile to call and find out which pharmacy had it available. I re... See more

Rated 5 out of 5 stars

I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent serv... See more

Company replied

Rated 5 out of 5 stars

Contro has proven to be the most efficient and reliable go-to sexual health care provider for me. I signed up, got a consultation on the same day and had my medication delivered to me the next day. I... See more

Company replied

Rated 3 out of 5 stars

1. I paid R150 and assumed that it covers my birth control too but that was only the consultation fee. 2. The delivery? I didn’t even receive an SMS that my order was dispatched. The driver ended up... See more


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4.4

Excellent

TrustScore 4.5 out of 5

373 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient & Amazing Customer Service

Using Contro is a seamless subscription service. I wish I started using it sooner. Dr Mouton is super...she even called me when I couldn't connect to the video call. And
I received my medication the very next day. You won't be sorry.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Its not a scam.

Its not a scam.

They connected me with a real doctor and the prescription wasn't rejected by the pharmacists. I opted to get my prescription emailed to me because UTIs are such time sensitive issues, so I had my medicine same day.

Great experience.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and service

Very patient centric, professional advice. Would do it again.

February 14, 2024
Unprompted review
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Reply from Zapmed

Hey Oliver! So pleased to hear that you are happy with our service. Thanks for the great review!

Rated 5 out of 5 stars

High Praise!

High Praise!

Hi There,

I’m totally impressed with your service thank you!

From searching on Google at 2:00 am last night looking for a solution for my issue - I can across your website!

I filled in my details and voila I had a welcome email, appointment confirmation and sms reminder - all without having to leave my home!

To top it all off I was contacted directly by Dr.Steenkamp who listened to me and heard me and treated me with professional kindness, dignity and respect and absolutely NO judgment traceable at all.

My script arrived in my inbox as we concluded the conversation!

Simply outstanding

I am SO grateful, THANK YOU!

Tanya Walford

February 13, 2024
Unprompted review
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Reply from Zapmed

Hey Tanya! Thank you so much for the 5 stars! We are so happy to know you had such a great time with us!

Rated 5 out of 5 stars

Check it out.

Loved that they had a option between a normal call & a video call.
The consultation was quick & simple.
Consultant was very well informed and friendly.
Delivery arrived super fast...best part of the expierence.
Driver made sure I got my package...100 out of 10.

January 29, 2024
Unprompted review
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Reply from Zapmed

Otaghyn! Thank you so much for such a great review! We are so glad your experience with us was a 100/10!

Rated 4 out of 5 stars

Seemless Process

Absolutely everything was seemless. The process was really quick and received my meds in 3 days. I finally found a solution for the dilemma of not being able to get my meds and would definitely recommend Contro to everyone.

January 30, 2024
Unprompted review
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Reply from Zapmed

Hey Dominique, so happy that you had such a great experience with us and that you would recommend us to everyone! Thank you!

Rated 4 out of 5 stars

I am happy with the service

I am happy with the service, I just feel pushed to have funds in my account for my next prescriptions and it won't always be the case ,can't we debit or let it a stop order for every month on the 25th it woukd make me stress free but otherwise I'm happy

December 6, 2023
Unprompted review
Rated 2 out of 5 stars

Dissapointed by their partners

Dissapointed by the service. Theoretically the service a great idea, I received great service from their team of doctors and agents but unfortunately their fulfillment courier and pharmacy partners are a let down I haven't recieved my meds for an order placed 10 days ago

November 24, 2023
Unprompted review
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Reply from Zapmed

Hi David,

Thank you for your feedback! As you mentioned, the couriers are unfortunately third parties to us and we don’t have direct contact with them, however, the couriers always attempt delivery within the given time of 1-3 business days. On closer look, it seems that the drivers struggled to reach you on all delivery attempts after your order was dispatched and as a result, were not successful in their delivery attempts. However, once your address and contact details were re-confirmed and your delivery was re-actioned for further delivery attempts, your order was then successful on the following attempt.

We will continue to ensure all orders are processed and delivered within the given time frame and hope to assist you again in the future where we can ensure continued successful deliveries as well.

Rated 5 out of 5 stars

Excellent!

Had a great experience and love that I don't have to go into a doctors room for consultation.

November 15, 2023
Unprompted review
Rated 3 out of 5 stars

Good idea

Quite effortless and everyone is very friendly and helpful.
I just think it’s a bit expensive. On the website it says you pay R150. After your consultation they say actually it’s R360.
So just something to consider. Think it might just be worth it to go to the doctor to get the 6 month prescription cause you will be saving R900 over 6 months.

November 2, 2023
Unprompted review
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Reply from Zapmed

Hi Carmen,

Thank you for your feedback. The R150 includes your doctors fees, chronic management of your medication and free nationwide delivery. The additional cost is the cost of your medication which is not included up front as we do not know what the doctor is going to prescribe for you.

When you look at the overall costs of utilising a traditional doctor over Contro, many individuals forget about the hidden costs of time and travel. The average cost of a GP is around R700 and when you add in all the travel and parking, which averages R52 trip (confirmed by AA). This makes your total cost of accessing a traditional doctor and going to the pharmacy over R1000 every six months. In addition to this, you've still got to add your medication costs, plus all the time you are giving up to see the doctor and go to the pharmacy every month.

Contro removes all of these tedious issues and saves time and money 😊 You're welcome to read more about our pricing and payments on our website.

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