Amazing service, and their after customer service is fantastic. Could not get the medicine from 4 pharmacies and they went the extra mile to call and find out which pharmacy had it available. I re... See more
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I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent serv... See more
Company replied
Contro has proven to be the most efficient and reliable go-to sexual health care provider for me. I signed up, got a consultation on the same day and had my medication delivered to me the next day. I... See more
Company replied
1. I paid R150 and assumed that it covers my birth control too but that was only the consultation fee. 2. The delivery? I didn’t even receive an SMS that my order was dispatched. The driver ended up... See more
4.4
Excellent
373 reviews
Hasn’t replied to negative reviews
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Courier phoned me an let the wrong…
Courier phoned me an let the wrong person sign it off
August 7, 2024
Unprompted review
Reply from Zapmed
Hi Andre,
Thank you for your feedback. We are investigating this matter with our third-party couriers, who manage all our deliveries, and will provide you with personal feedback soon. Unfortunately, their procedures are standardized.
We noticed that you listed your work address for delivery, and a staff member elected to accept the parcel on your behalf. We understand this can occur in workplaces from time to time, which is why we ensure all parcels are sealed in plain packaging for security purposes.
If your seal was breached, please reach out to us and we will look to send out a replacement package immediately.
Although this matter was out of our control, we apologise for the inconvenience you faced in receiving your parcel.
Kind regards,
Contro Customer Care Team
The best kept secret
Was sceptical about this service, but it has turned out to be the best kept secret. They delivered on their promises.
July 8, 2024
Unprompted review
Great overall
Very impressed with the response time and efficiency of dealing with Contro in general.
From the telephonic GP consult to the delivery of my medication, what a great service.
July 1, 2024
Unprompted review
Convenience and punctual
Convenience and punctual. your services are great, i don't get to leave my office and yet i get to have a consult with a Dr and my monthly prescription gets delivered. thank you for making life a bit easier and for being punctual.
July 8, 2024
Unprompted review
Reply from Zapmed
Hi Landie! Thank you so much for the 5 stars and great feedback. We are so glad to know that you enjoyed your experience using our platform.
They are great
They are great, very quick responses for anything. I would recommend them to everyone.. Their convenience is what is most attractive, living in a small town without near dermatologists has been the bane of my existence but then I found contro.
April 13, 2024
Unprompted review
Great service and value for money.
Great service and value for money.
November 27, 2023
Unprompted review
Professional and very decreet…
Professional and very decreet consultation with the doctor, with good results from medication recommended aswell
May 29, 2024
Unprompted review
I always use Contro
I always use Contro. But this time it was not a great experience. From my payment going through and only reflecting on their system two days later and then my prescription taking almost two days to receive. It was very frustrating
June 5, 2024
Unprompted review
Reply from Zapmed
Dear Sandra,
We regret to hear about the difficulties you encountered during your recent experience with Contro. Unfortunately, there was a temporary service disruption with our third-party payment provider during your checkout, which impacted your order. We sincerely apologize for any inconvenience this may have caused. Please contact our customer service team when you are next looking to use our service, and we will ensure that your next order proceeds smoothly.
Warm regards,
Contro Customer Care Team
The booking is easy and the Dr was through.
Booking on the Contro website is very easy. I consulted with Dr Steenkamp, and was very through in asking the questions about my health issue. I got the prescription a few minutes after consultation. What was prescribed worked well for my medical issue.
May 30, 2024
Unprompted review
Really great service from Contro team
Really great service from Contro team. I needed a same day appointment so I reached out and they did NOT hesitate to assist. Doctor was very professional! Overall the process was effortless, would definitely recommend!
May 14, 2024
Unprompted review
The service was great
The service was great. People who helped me were patient and helped me without judgement. Definitely liked the service 100%
June 5, 2024
Unprompted review
I have never experienced a fast…
I have never experienced a fast efficiency supplier like this and am so impressed.
June 3, 2024
Unprompted review
Their service is the best
Their service is the best. My Dr was so helpful and gave an opportunity to ask questions. She was so patient with me.
May 20, 2024
Unprompted review
The doctors are easy to communicate
The doctors are easy to communicate with and send prescriptions on time
May 19, 2024
Unprompted review
Truly an amazing, affordable service
Truly an amazing, affordable service!I had my first telephonic consult with the lovely and kind Dr Mouton at 17:45, and by 17:53 my prescription was in my inbox. It was convenient that I didn’t have to go through the admin of having to going to a doctor’s office and be charged an exorbitant consult fee of R600+
Would 10000% recommend to anyone
May 13, 2024
Unprompted review
Highly recommend
Getting a timeous appointment was easy. The consult was informative and the doctor was great about diagnosis and prescribed medication that worked well. She also talked me through other issues to watch out for.
March 26, 2024
Unprompted review
Discreet
Was worried about my prescription being read every step towards my destination on arrival it was nicely and securely packaged
April 2, 2024
Unprompted review
Fantastic service
Fantastic, efficient service and saves you trips to the GP. They keep expanding their service offerings and I can highly recommend them for female and male health any day.
Great service and spotting a gap in the market. Thank you!!
March 27, 2024
Unprompted review
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