Zapmed Reviews 373

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Amazing service, and their after customer service is fantastic. Could not get the medicine from 4 pharmacies and they went the extra mile to call and find out which pharmacy had it available. I re... See more

Rated 5 out of 5 stars

I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent serv... See more

Company replied

Rated 5 out of 5 stars

Contro has proven to be the most efficient and reliable go-to sexual health care provider for me. I signed up, got a consultation on the same day and had my medication delivered to me the next day. I... See more

Company replied

Rated 3 out of 5 stars

1. I paid R150 and assumed that it covers my birth control too but that was only the consultation fee. 2. The delivery? I didn’t even receive an SMS that my order was dispatched. The driver ended up... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

373 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Friendly and prompt service

I normally hate telephonic communication, but this was quick and easy with a friendly doctor. I wish I could do all my medications through them, had an unpleasant experience with a 15 minute doctor at one of the large practices recently. The follow up prescription arrived promptly too.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Trustworthy People!

This is really a good service to the public!, no fuss, do your consultation and get your meds. I have been using the service for almost a year and all is good. Trustworthy people and good service! No issues. Well done to whoever thought of this.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Called your support centre about my…

Called your support centre about my order. Confirmed they will call me back....

November 15, 2024
Unprompted review
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Reply from Zapmed

Hi Dawie,

We don't have a call centre? Please email support@contro.co.za and we will be happy to assist you further.

Rated 5 out of 5 stars

Contro is the best..

Contro is the best... Fast & Efficient service ... I would recommend them to any men or women.

October 28, 2024
Unprompted review
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Reply from Zapmed

Thank you so much for such a kind review! We are thrilled to know that you enjoyed your experience using our platform!

Rated 5 out of 5 stars

Great alternative

Service worked great. My doctor was right on time and emailed me with a script after the consultation. Much more cost effective than going to the Dr down the road and I will use this service again.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I would use it again

I was able to speak to a doctor on the phone which is I didn't have to que for consultation and I received my answer to what is bothering me

October 11, 2024
Unprompted review
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Reply from Zapmed

Thank you so much for the 5 stars! Our aim is to make your life easier!

Rated 5 out of 5 stars

Happy customer

The service and delivery were both seamless, professional and simple.

October 4, 2024
Unprompted review
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Reply from Zapmed

We are so happy to know you had a good experience with us! Thanks so much for the review!

Rated 1 out of 5 stars

My appointment withthe doctor was okay…

My appointment withthe doctor was okay but it took over a week for my pills to be delivered, which i wasn't told beforehand.

September 27, 2024
Unprompted review
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Reply from Zapmed

Hi Dawn,

Thank you for your feedback, and we're sorry to hear about the delay with your initial delivery. After investigating, we found that the pharmacy needed to source your prescribed medication from Gauteng and have it sent to the Western Cape for delivery.

We can confirm that your order was dispatched on the evening of the 2nd and delivered on the 7th. 4 Business Days. Unfortunately, the delay was due to the weekend, when no deliveries could be made. We apologize for the inconvenience and will work to ensure your next delivery goes smoothly.

Rated 1 out of 5 stars

Please read the website carefully

Had a very negative experience where the doctor wasn't able to assist and the support staff refused to give a a refund even after the doctor confirmed they would reimburse me.
Would not recommend Contro.

September 25, 2024
Unprompted review
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Reply from Zapmed

Thank you for your feedback, Mariska. We're sorry to hear that our partner doctors were unable to assist you during your consultation. Please note that our partner doctors are independent licensed professionals who prioritize your safety above all else.

Unfortunately, we were unable to provide a refund because the service fee you paid covers the doctor's assessment, consultation, and diagnosis. While we strive to offer the best care possible, we cannot guarantee that treatment will always be deemed necessary or safe, just as is the case with traditional GPs.

Rated 5 out of 5 stars

Would definitely recommend 😊

My consultation was easy, quick and straightforward. Dr. Melanie was very helpful and kind, and the delivery of my medication was very quick too! Would definitely recommend 😊

September 27, 2024
Unprompted review
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Reply from Zapmed

Thank you so much for the 5 stars! We are so thrilled to know you had a great experience with us!

Rated 5 out of 5 stars

Quick and effective!!

The online appointment was a call from a doctor. It was a 15min call and I received my pills the next day! So effective will use them again!

August 1, 2024
Unprompted review
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Reply from Zapmed

Thank you so much for the 5 stars Mieke! We are thrilled to know that your experience was seamless and that you enjoyed our services.

Rated 5 out of 5 stars

Efficient, professional, helpful

Efficient, affordable, helpful, professional!

I made my appointment at 2 in the morning because that is when I realised I needed to consult a doctor. I had my appointment at 10:00 that same morning. I didn't have to drive, wait in a waiting room with other sick people and then drive back. A process that usually takes an hour took me 10 minutes. And then my medication was delivered so no stress of having to wait in line at a pharmacy.

I was reminded of my consultation and had the option of a phone call or Google video call - as a person with anxiety this choice was so helpful. The doctor was professional.

Thank you!

August 6, 2024
Unprompted review
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Reply from Zapmed

Hi Marissa! Wow, we are so thrilled to know that you had such a great experience using our platform. Our entire goal is to make your life easier and we are so happy to know that we did! Thanks so much for the great review!

Rated 5 out of 5 stars

Seamless experience

I had an awesome experience using Contro to get treatment for my acne. The whole process was super smooth and the doctor I had my consultation with was great! She was super helpful and gave me advice on what skincare products I should use. Plus the delivery for my medication was on time and the driver was super friendly! 10/10 experience, 100% recommend.

July 2, 2024
Unprompted review

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