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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, encountering issues with cashing out earnings and receiving payments as promised. Customers frequently reported problems with the app and website, including technical glitches, accounts being blocked without explanation, and difficulties logging in. The response time from customer support was also a significant concern, with many users stating their inquiries went unanswered. Some people were dissatisfied with the user experience, finding surveys difficult to complete, too long for little reward, or ending abruptly without compensation. Additionally, some customers expressed discomfort with sharing sensitive personal information like ID for verification purposes, citing a lack of transparency regarding data storage and usage.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that they never received money after... See more

Application

Consumers find the app to be highly problematic. Many reviewers describe it as "pathetic" and "the worst app... See more

Website

People report negative experiences with the website. Many customers express frustration, with some accounts... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers express disappointment, citing... See more

Response time

Customers consistently note negative experiences with response times. Many report that their inquiries go... See more

Based on these reviews

Rated 1 out of 5 stars

If I could give lower than 1 star I would first they want you to verify you're identity.Then want you to verify you're PayPal account.then when all is done you still can't cash out it says account is... See more

Rated 1 out of 5 stars

I started zap surveys and I did a lot of surveys and I cashed out and I thought that everything was great . Then I spent many many hours doing surveys and quite a bit of money saved up in my zap accou... See more

Rated 1 out of 5 stars

blocked after reaching $3.57 with mostly $.02 failed surveys accumulated. I would suggest doing only the larger legitimate survey sites through a browser and not risking with newer apps. zap is a scam... See more


Company details

  1. Internet Marketing Service

Information provided by various external sources

Get $6.25 now just for signing up! Take high-paying surveys every day on Zap Surveys, get rewarded for your location, and get daily guaranteed cash. Zap Surveys is available on both iOS and Android devices. Take surveys for money now!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

244 reviews

5-star
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1-star

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Rated 1 out of 5 stars

This survey app SUCKS

This survey app SUCKS! I dont know if you can cash out or not because im not gonna make it that far. Im currently at $10.87 and im done and will forfeit the $$. Too many glitches with their surveys but somehow glitches happen after your almost done with surveys so they get thier info, SUPER hard to advance, low paying surveys, SCAM!!!!!

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of time.. Crooks!!

This is a scam! They make it impossible to get to the $25.00 pay out amount. I got to $22.00 and believe me with nearly 90% of the surveys disqualifying you or being broken that took me weeks. I contacted support to be met with automated replies and links to other survey sights! Infuriating! Then after I emailed them to make them aware all the surveys were broken or weren't paying me I then had numerous errors.. Suspicious of say! Now my money's Sat there.. No surveys work and the ones that do don't pay me at the end. Don't waste your time people

December 17, 2022
Unprompted review
Rated 3 out of 5 stars

CASH OUT AMOUNT TO HIGH!!

Overall I like the surveys, the problem I have with this site, is you have to reach $25.00 for cash out!! I think this is ridiculous, especially with all the other survey platforms that have much lower cash out options.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

It works

I don’t know why other people say they can’t cash out. I just cashed out and even though it might pay a little compare to othersites. It still works!

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

I did zap surveys 2 years ago

I did zap surveys 2 years ago, they never , really pay out to me but 1cent to my Paypal, account, I did all these surveys, for nothing, I was so angry & embarrassed by it. I E Mai them 2 times said they would get back to me , I ask them to be fair to me that's be 2 years ago never Received but 1 lousy penny, they are untrustworthy, &, not fair to people in general ,they leave you holding the Bag please listen never go for this company Thanks! Linda S. March11 2020

December 11, 2021
Unprompted review
Rated 2 out of 5 stars

Painful

Loads of survey take all your info (age/postcode etc) and then reject you - equalling no reward
Takes a long long painful time to earn money!

November 17, 2022
Unprompted review
Rated 1 out of 5 stars

Doesn’t work anymore

So I have cashed out 2 times before. This time I cash out, I never got my money. I have contacted support but they never responded!!
Scam

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Trash site

Stay away people you won't get paid you'll do surveys when they work I've done surveys that took a half hour you finish it suddenly you don't qualify they also freeze up at the end ITS A SCAM!!!
this way the survey providers get their completed surveys and zap gets their quota of surveys and it cost them both NOTHING What a scam I bet they get paid NOT WORTH IT I'm leaving over $17 there because I've had it
GOOD BYE ZAP
THANKS FOR NOTHING
WONDER HOW THE BETTER BUSINESS BUREAU WOULD TAKE THIS
SEE YA

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waist your time

Don’t waist your time . They don’t want to pay now. You will complete survey and they will send you message that you are not qualified and will pay you only 2 cents . Greedy company using people and their time for free.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

I RECEIVED MY MONEY

I read what all of you are saying in reference to zap surveys, but I honestly had a totally different experience. I spent two weeks doing surveys and today I received my payment of 25.86 dollars. I requested it yesterday and they sent it to me today. Happy and going for more!!!

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM…

Spent a lot of time on surveys to cash out at 25, never received my cash out, contacted support about 7 times before they actually responded and said I received it, when I didn’t, THIS IS A SCAM! Do not waste your time with them, you will never be rewarded.

October 12, 2022
Unprompted review
Rated 1 out of 5 stars

I done a $50 cash out and still haven’t…

I done a $50 cash out and still haven’t received anything yet it tells me on app it was sent to my email. I’ve wrote zap support for the past month everyday and still no response. Don’t waste your time doing surveys that you aren’t ever gonna get paid for.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

they doesn't deserve even zero rating…

they doesn't deserve even zero rating 😡 never give your rewards when you cash out that never comes into your paypal or anywhere so don't waste your precious time on this stupid app and they never answer you 😡 worse app ever used

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Zap Surveys Daily Reward

What I like about Zap Surveys is that it has a daily reward system where everyday, you just go on the app and claim that daily reward of $0.03. It may not be much, but it totally adds up over time. In 1 month (31 days), you would have earned $0.93 from the daily reward. This is more than how much my savings account makes as interest. The only downside is that you can only redeem the money once you have $25. I redeemed many times and they DO PAY me. I don't know why there are many reviews about them not paying at all.

March 4, 2022
Unprompted review

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