I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more
Company replied
I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more
Company replied
Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more
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Company details
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.7
Excellent
470 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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good product and quick delivery
February 26, 2024
Reply from Zap Sweets
Thank you for your kind review!
Good value for money and always great…
Good value for money and always great service fast delivery and fantastic sweets 🍬
January 25, 2024
Unprompted review
Reply from Zap Sweets
Thank you for your kind review!
Speedy & efficient tracking & delivery.
Speedy & efficient tracking & delivery.
Perfect A+++
January 31, 2024
Reply from Zap Sweets
Thank you for your kind review!
Very impressed
Good communication, quick shipping & my sweets were well packed.
Very impressive.
January 31, 2024
Reply from Zap Sweets
Thank you for your kind review!
I loved the service and choice of…
I loved the service and choice of sweets but I found they weren’t evenly distributed which was disappointing
January 28, 2024
Reply from Zap Sweets
Thank you for your review and we’re pleased you received a speedy delivery and liked the choice of sweets available. We try our best to spread the sweets out in the create your own mixes but due to the many combinations available, this can prove tricky at times. We welcome your feedback though and this has been noted.
Delivered quickly and without fuss
Delivered quickly and without fuss.
Good experiance
January 8, 2024
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Quality disappointing
November 27, 2023
Reply from Zap Sweets
Thank you for your review and apologies that you found the quality disappointing. We’d love to know more on this as I’ve investigated your order and product and we’ve not had any logged issues with this product.
If you are happy to confirm and share the best before date along with the batch code as well as some further details on the quality, we’d like to send this off to the manufacturer to investigate. This is something that all manufacturers take very seriously and will want to be made away of.
Apologies again and we look forward to hearing from you.
Quick service and great customer…
Quick service and great customer service.
I had an issue with the delivery and it was sorted quickly and without fuss. Would definitely buy again and recommend.
November 24, 2023
Reply from Zap Sweets
Thank you for your kind words on our customer service. Many apologies again for the issue with the delivery.
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Excellent price and value for money
Excellent price and value for money, delivery was very quick.
November 27, 2023
Reply from Zap Sweets
Thank you for your kind review!
very happy with quick service and…
very happy with quick service and delivery ,will get more as happy cutomer
November 24, 2023
Reply from Zap Sweets
Thank you for your kind review!
I really enjoyed the chocolate nibbles…
I really enjoyed the chocolate nibbles I haven't finished them yet but with a little help from the kids they will be gone before Christmas
November 3, 2023
Reply from Zap Sweets
Thank you for your kind review!
Delivered within 2 days of ordering
Delivered within 2 days of ordering. Properly packaged.
November 3, 2023
Reply from Zap Sweets
Thank you for your kind review!
Reply from Zap Sweets
Thank you for your kind review!
Excellent product and fantastic service
November 1, 2023
Reply from Zap Sweets
Thank you for your kind review!
Superb range of sweets
Superb range of sweets, liked the different size options for sweet bags and boxes, plus speedy dispatch.
November 1, 2023
Reply from Zap Sweets
Thank you for your kind review!
Received my sweeties and the pick and…
Received my sweeties and the pick and mix was wasted due to some sweets melted all over the other sweets before getting my order 😔
October 30, 2023
Reply from Zap Sweets
Hi Lesley, many apologies for this. We’ve not received a response to our reply to your original email last week asking for an image of the melted sweets and some further details so we can get this resolved for you.
We’re proactive with our customer service and we always do our best to get things sorted as we don’t like hearing about unhappy customers and 1 star reviews.
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