It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Patrick my call handler was very…
Patrick my call handler was very patient with me and run me through step-by-step everything I needed to do. thank you for a great service
May 15, 2026
Unprompted review
Reply from Zego
Thanks so much for taking the time to leave this review! We’ll make sure to pass this on to Patrick and our Customer Service Team. Please contact us at our live chat if there is anything you need in future. Warm wishes, Zego.
One of the worst insurence ever
One of the worst insurence ever
No empathy biting
Stupid app on your phone will try to your every move. Yes including that tooo
It’s a harassment every message warning you cancelling the policy
Can’t talk to a human on the other end
Complete waste of time and money
May 14, 2026
Unprompted review
Great
Great , Phillips was great in helping ne change the car on the insurance. Thank you
May 15, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
Reply from Zego
Thanks so much for this positive review! We are more than happy to help in the future with anything you need, just contact us at our live chat. Kind regards, Zego.
Lilia PVO4Y was very helpful and…
Lilia PVO4Y was very helpful and direct. She assisted me get through my purchase process swiftly with no stress. Top notch customer service!
⭐️⭐️⭐️⭐️⭐️
May 15, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Terry was great
May 15, 2026
Unprompted review
Reply from Zego
We’re so happy to hear that Terry was able to provide 5 star customer service! We’ll be sure to pass on your feedback. If we can help you with anything in the future, please contact us at our live chat. Best, Zego.
Quick and correct decision from Emilia
Quick and correct decision from Emilia. Thank you!
May 15, 2026
Unprompted review
Reply from Zego
Thanks so much for taking the time to leave this review! We’ll make sure to pass this on to Emilia and our Customer Service Team. Please contact us at our live chat if there is anything you need in future. Warm wishes, Zego
Great customer service
Great customer service. Fast and responsive and solves issues quickly. Thank you Marcin for helping me out! :)
May 15, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can and Marcin is a perfect example of this! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
Reply from Zego
Hi there. Thanks so much for this feedback. It’s our pleasure. We are more than happy to help in the future with anything you need, just reach out to us on our live chat. Kind regards, Zego.
Good men nathan
May 15, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Nathan receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Alex helps with everything
Alex helps with everything, is persistent and very kind, thank you for helping me with everything.
May 15, 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Absolutely awful.
Absolutely awful.
Had someone drive into me a week before my 20th years no claims. They dropped me down to 5 years until the issue was dealt with and my premium went up £50. I was told that one it's dealt with I would get the £50 back and my full no claims.
It's been dealt with now and although they are telling me that my 20 years will be reinstated when the renewal is up, I will not be receiving my £50 back.
Further more you cannot speak to anyone now.
I will not be using these again and would strongly advise anyone to look elsewhere too
May 14, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. If there is anything you believe we can do to improve please do not hesitate to contact our dedicated Customer Support team. We are more than happy to listen. You can contact us at our livechat and quote *Case number* Kind regards, Zego
This company is dishonest
This company is dishonest, they offer cheap insurance, people get hurt, they don't warn anyone, and then this insurance turns out to be like a black box where your driving is tracked, they can't be trusted, because if you have an accident with your car, they will find 1000 excuses that you violated your insurance obligations so that they won't pay you compensation.
May 14, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. If there is anything you believe we can do to improve please do not hesitate to contact our dedicated Customer Support team. We are more than happy to listen. You can contact us at our livechat and quote *Case number* Kind regards, Zego
Overall Zego is the best.
May 14, 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Zego as a whole is horrendous but…
Zego as a whole is horrendous but Emilia at Zego was very helpful
May 14, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
Very helpful and supportive with the…
Very helpful and supportive with the issue I had. Everything was clearly explained to me and the outcome was the best one possible.
May 14, 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Very professional and efficient
Philippa was Very professional and efficient.
May 14, 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Philippa receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Very bad experience with Zego they are…
Very bad experience with Zego they are just sucking my money
May 14, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
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