The parcel never arrived. It was sent to sender and I still don't have my refund. However, the assistance team reacted quickly when I reached out to them, so I had an overal good experience!
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See what reviewers are saying
I love those blankets, they are lightweight, warm, super pleasant to touch, have lots of different nice colours and patterns, and the most important you’re not sweating under, and it doesn’t cause any... See more
Company replied
Website. Believed to have ordered also matching pillows but something must have gone wrong. I could have known something went wrong by looking at the price but a prompt like "do not forget to order... See more
Company replied
I have had a Zelesta duvet ( 200 x 220) for over a year. I still use it as extra for the nights when it gets really cold as it is always ready to use within seconds without having to bother about a d... See more
Company replied
Company details
About Zelesta Nederland
Written by the company
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Contact info
Amersfoortsestraat 65, 3769AE, Soesterberg, Netherlands
- +31 850 601 197
- info@zelesta.nl
- zelesta.nl
Ervaar zelf het gemak van Zelesta
4.3
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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poor quality of goods
The blanket arrived already worn and has some snags. It looks like someone used it, returned it, and now they sent it to me. It's a shame.
November 14, 2025
Reply from Zelesta Nederland
Dear Olena Bykova,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the blanket didn't meet your expectations and arrived in less than perfect condition. We understand how disappointing this must be and want to make things right as soon as possible.
To help us resolve this quickly, could you please send your order number and phone number to review@zelesta.nl? Our team is ready to assist and find a suitable solution for you.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Chère Sabrina Palmero,
Merci infiniment pour votre avis enthousiaste ! Nous sommes ravis d'apprendre que notre produit a dépassé vos attentes et que vous le recommandez avec autant de conviction. Chez Zelesta, nous mettons tout en œuvre pour offrir une expérience de sommeil optimale, et il nous fait plaisir de savoir que cela a fonctionné pour vous.
Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter via le live chat sur notre site web.
Cordialement,
Team Zelesta
best sleep best gift for the hollidays
ordered another blanket for my sisters in law. best gift for Christmas !
our first one was the double season in the peacock design.
October 18, 2025
Unprompted review
Reply from Zelesta Nederland
Dear verohonda,
Thank you for your fantastic review—it's wonderful to hear that our blanket made such a thoughtful Christmas gift for your family! We're thrilled you're returning for another one and that your first experience has been so positive.
At Zelesta, we're all about creating comfort that brings joy, and it's reviews like yours that inspire us to keep going.
If you ever need assistance or have questions, our team is here via the live chat on our website.
Met vriendelijke groet,
Team Zelesta
Excellent quality
Excellent quality, reasonable prices, delivery times were met! I was so happy with the first purchase that it wasn't long before I made a second purchase!
May 31, 2025
Reply from Zelesta Nederland
Thank you for your fantastic review! We're delighted to hear that you've been impressed with the quality, pricing, and timely delivery, and that it's led to a second purchase—it's always rewarding to see customers come back for more.
At Zelesta, we're committed to providing products that make a real difference in your daily comfort, and your feedback means the world to us.
Met vriendelijke groet,
Team Zelesta
Great service
Great service!
Even with a small delay (of which I had no issue with) they contacted me in advance and offered a small token.
Really good communication :)
February 12, 2025
Reply from Zelesta Nederland
Dear Ana-Teodora Iacob,
Thank you so much for your kind words and for taking the time to share your positive experience with us—it's truly appreciated! We're glad our team handled the situation smoothly and kept you informed along the way.
We always aim to deliver excellent communication and service, and your feedback means a lot to us. If you have any questions in the future, our live chat on the website is here to help.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Dear A. Cheraghchi,
Thank you for your kind words – it's wonderful to hear that our product has met your expectations with its high-quality materials and overall performance. At Zelesta, we take great pride in crafting items that enhance your comfort and daily life.
If you have any questions or need assistance in the future, we're here to help via our live chat on the website.
Best regards,
Team Zelesta
I like the product
I like the product, but don’t have a clou what my product do for warmth (what is 1, 2, 3…..). And I would like some more dessins.
November 3, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Carla Brijer,
Thank you for taking the time to share your thoughts—it's great to hear that you're enjoying the product overall! We appreciate your feedback on the warmth ratings, as we understand it can be confusing to navigate the different levels, and we're always looking into ways to expand our design options based on suggestions like yours.
If you have any more questions or need further assistance, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Amina TIJANI,
Thank you for your wonderful review – it's fantastic to hear that you're pleased with the item and how quickly it arrived. At Zelesta, we're committed to delivering reliable products and efficient service, and your feedback means a lot to us.
If you have any questions or need assistance in the future, our team is here to help.
Best regards,
Team Zelesta
Very good and very warm
October 20, 2025
Reply from Zelesta Nederland
Dear Mihail Gusilic,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're enjoying the warmth and overall quality of our product—it truly means the world to us at Zelesta.
If you have any questions or need recommendations for future purchases, feel free to reach out via our live chat on the website.
With kind regards,
Team Zelesta
Very well satisfied with the product
Delivery time was quick. bedspread came with a handy bag for easy storage when not used. I bought the Zelesta Premiumbed Katoen Light. I already have a duvet on my bed and have put this on top as extra warmth for the winter, which is more than sufficient. In the summer, I can will use the Zelesta Premiumbed Katoen Light on its own. Very well made, nice material and lovely colours. I am sure I will be buying more.
October 14, 2025
Reply from Zelesta Nederland
Dear Mrs. W. Holloway,
Thank you for your wonderful review – we're delighted to hear that your experience with the Zelesta Premiumbed Katoen Light has been so positive! It's always rewarding to know our products are adding comfort and convenience, especially with the quick delivery and helpful storage bag making things easier for you.
We're thrilled that the material and design are meeting your needs so well, providing just the right warmth for different seasons. Your feedback inspires us to keep improving, and we look forward to welcoming you back for more.
Should you have any questions in the future, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
Good quality/price
October 10, 2025
Reply from Zelesta Nederland
Dear Alexandra Urs,
Thank you for your wonderful review! We're thrilled to hear that you appreciate the great quality and value of our products. At Zelesta, we strive to deliver bedding that combines comfort and affordability, ensuring every night is restful and enjoyable.
If you have any questions in the future, feel free to reach out via our live chat on the website.
Best regards,
Team Zelesta
Reply from Zelesta Nederland
Beste Mevr. Hill,
Wat een fijne beoordeling, hartelijk dank daarvoor! We zijn blij om te horen dat u zo geniet van de behaaglijke warmte en het comfortabele gevoel dat onze producten bieden. Dit is precies waar we bij Zelesta elke dag naar streven.
Mocht u in de toekomst nog vragen hebben, staan we graag voor u klaar via de live chat op onze website.
Met vriendelijke groet,
Team Zelesta
Superb quality and delivered fast
Superb quality and delivered fast. Customer service is just an App away. Really helpful with your concerns. I ordered 2 and i cancelled 1 order upon receipt of Teddy Duvet that i am so happy with the quality.
Will purchase my bedding and couch collection very soon!
Happy Customer here,
Mia
October 10, 2025
Reply from Zelesta Nederland
Dear Mia Tria,
Thank you for your glowing feedback—it truly brightens our day! We're thrilled to hear how much you enjoyed the quality and speedy delivery, and that our support team was on hand to assist with your order adjustments.
We're excited about your plans to explore more from our bedding and couch collections, and we'll make sure to pass along your kind words to the team for the motivation.
If you have any questions in the future, feel free to reach out via our live chat on the website.
Kind regards,
Team Zelesta
the blanket was super super super good
the blanket was super super super good, i recommended to everyone to have at least 1 blanket on their bed at home.
I'm very happy with my purchase. thank you so much to have a very good product.
October 10, 2025
Reply from Zelesta Nederland
Beste Noery van Vliet,
Wat een fantastische beoordeling, hartelijk dank daarvoor! We zijn ontzettend blij om te horen dat u zo enthousiast bent over onze deken en dat deze uw verwachtingen meer dan waarmaakt. Het is altijd geweldig om te zien dat onze producten bijdragen aan meer comfort en tevredenheid in het dagelijks leven.
Mocht u in de toekomst nog vragen hebben of advies nodig, dan staan we klaar via de live chat op onze website.
Met warme groet,
Team Zelesta
Good service and delivery High quality…
Good service and delivery. High quality product
October 2, 2025
Reply from Zelesta Nederland
Dear Marlyne De Cuba,
Thank you so much for your positive review and for choosing Zelesta! We're delighted to hear that you appreciated our reliable service and the high standard of our products, as we're committed to delivering comfort and quality that make a real difference in your daily routine.
If you have any questions in the future or need recommendations, feel free to reach out via our live chat on the website—we're here to assist.
Kind regards,
Team Zelesta
Reply from Zelesta Nederland
Dear Nirvana N Tooren Balkaran,
Thank you for your kind words about the great value of our product! We're thrilled to hear that it's making a positive difference, and it means a lot to the Zelesta team to know we're helping with affordable comfort.
If you have any questions in the future, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
pleasant surprise
A great experience with confort, beauty and practicality . Love it
Great product!
September 29, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Simone D,
What a fantastic review – thank you so much! We're thrilled to hear that you're enjoying the comfort, beauty, and practicality of our product. At Zelesta, creating exceptional sleep experiences is our passion, and your feedback means we're delivering just that.
If you have any questions in the future, feel free to reach out via our live chat on the website.
With kind regards,
Team Zelesta
The product was not exactly as shown on…
The product was not exactly as shown on the website, it was completely different and very bad.The product is very dirty.And the whole blanket's threads are coming up.I am completely at a loss buying this product.
September 18, 2025
Reply from Zelesta Nederland
Dear Kauser Ahmed,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the product didn't meet your expectations, and we appreciate you letting us know about the issues you've encountered.
We take these concerns very seriously and would like to help resolve this as quickly as possible. To assist you further, could you please send your order number and phone number to review@zelesta.nl? Our team is ready to investigate and find a suitable solution for you.
Kind regards,
Team Zelesta
A very well made product with excellent servicing. Recommendable seller!
A very good product
August 5, 2025
Reply from Zelesta Nederland
Dear Ralph and Marjet Maks,
Thank you for your positive feedback—it truly brightens our day! We're delighted to hear that you're enjoying our product and finding it so satisfying. At Zelesta, we strive to deliver exceptional comfort and quality to help everyone sleep better, and your words mean a lot to us.
If you have any questions in the future, please feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Maudie Fransen-Pershad,
Wat een fijne recensie, hartelijk dank daarvoor! We zijn blij om te horen dat u het product ervaart als zo comfortabel en fijn in het gebruik. Bij Zelesta streven we ernaar om elke nachtrust optimaal te maken, en het is geweldig om te zien dat dit bij u goed uitpakt.
Heeft u in de toekomst nog vragen, dan staan we altijd voor u klaar via de live chat op onze website.
Met warme groet,
Team Zelesta
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