The parcel never arrived. It was sent to sender and I still don't have my refund. However, the assistance team reacted quickly when I reached out to them, so I had an overal good experience!
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See what reviewers are saying
I love those blankets, they are lightweight, warm, super pleasant to touch, have lots of different nice colours and patterns, and the most important you’re not sweating under, and it doesn’t cause any... See more
Company replied
Website. Believed to have ordered also matching pillows but something must have gone wrong. I could have known something went wrong by looking at the price but a prompt like "do not forget to order... See more
Company replied
I have had a Zelesta duvet ( 200 x 220) for over a year. I still use it as extra for the nights when it gets really cold as it is always ready to use within seconds without having to bother about a d... See more
Company replied
Company details
About Zelesta Nederland
Written by the company
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Contact info
Amersfoortsestraat 65, 3769AE, Soesterberg, Netherlands
- +31 850 601 197
- info@zelesta.nl
- zelesta.nl
Ervaar zelf het gemak van Zelesta
4.3
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Zelesta Nederland
Dear Myra,
What a wonderful review—it's fantastic to hear that you're so happy with your purchase and that your daughter loves her blanket too! Knowing it brings joy to the whole family truly makes our day, as we design our products with comfort and fun in mind for little ones.
We hope it continues to create many cozy and happy nights ahead. If you have any questions in the future, feel free to reach out.
Met vriendelijke groet,
Team Zelesta
Champion
For three times I ordered for the bedsheets.
Wonderful product, perfect delivery. A real champion.
July 15, 2025
Unprompted review
Reply from Zelesta Nederland
Beste Gerard van den Akker,
Dank u wel voor uw positieve review! Het is fantastisch om te horen dat u al drie keer tevreden bent met ons product en de levering – dat maakt ons extra trots. Bij Zelesta streven we naar eenvoud en comfort, en uw woorden laten zien dat we op de goede weg zijn.
Mocht u in de toekomst nog vragen hebben, staan we altijd voor u klaar via de live chat op onze website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Hi M,
Thank you for your positive feedback—it's great to hear you're impressed with the speedy delivery and eager to get started. We're committed to making things as smooth as possible for our customers.
If you have any questions down the line, feel free to reach out via our live chat on the website.
Best regards,
Team Zelesta
Great communication
Great communication, quickly transport, and till now very good qua5
July 13, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Johannes,
Thank you for your positive feedback and for taking the time to share your experience. We're thrilled to hear that our communication and delivery have met your expectations, and that the quality is holding up well so far.
If you have any questions in the future, don't hesitate to get in touch via our live chat on the website.
Best regards,
Team Zelesta
This is a scam online shop
This is a scam online shop! I placed an order in Zelesta on 11/June, from their email it says in 5 working days I can receive my delivery. I waited after a week, nothing came, I asked and got a reply it will only be delivered in 3-4 weeks! I wait and wait, now 4 weeks has past, and still nothing!!!! When I asked, always THE SAME REPLY AND NOTHING ELSE!!! This is definitely a scam!!!!
Order number: #Z489051NL
July 11, 2025
Unprompted review
Reply from Zelesta Nederland
Dear kvjing king,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order experience fell short of your expectations, particularly with the delivery delays and unfulfilled promises. We understand how frustrating this must have been and want to resolve this as quickly as possible.
To assist you properly, could you please send us your order number and phone number via email to review@zelesta.nl? Our team will look into this right away and work towards a suitable solution.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Karen,
Thank you for your wonderful feedback on our products! We're thrilled to hear that you're pleased with the quality, as it's something we're incredibly proud of at Zelesta. Our duvets are crafted with care, using premium materials to ensure lasting comfort and a truly restful sleep.
If you ever have any questions or need assistance, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Jan Wiekart,
Thank you so much for your glowing feedback—it's wonderful to hear that our delivery and products have made such a positive impact. At Zelesta, we strive to make things simple and enjoyable, and knowing you've found them to be the best so far truly brightens our day.
If you ever have any questions or need assistance in the future, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
Quick service and nice products
July 8, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Pétur Björn Jónsson,
Thank you for your wonderful review—it's fantastic to hear that our quick service and products made a positive impression. We're always thrilled when customers notice the effort we put into delivering a seamless experience, and your feedback truly brightens our day.
If you have any questions in the future or need assistance, feel free to reach out via our live chat on the website.
With warm regards,
Team Zelesta
Nice blanket, not completely convinced though
I really like the feel, the coral red colour and the lightness.
But for me, there are Some disadvantages:
Even in the sun, it takes long to dry so when washed in the morning, not dry in the evening + I wonder what will happen in winter when in has to dry inside the house.
In addition, after Washing only 2 times, seem is raffling on Some points + filling comes out on other. Not on many places, but it still occurs.
July 6, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Eveline,
Thank you for taking the time to share your thoughts—it's great to hear that you're enjoying the comfortable feel, vibrant color, and lightweight design of the duvet. At the same time, we're sorry to hear about the challenges with drying and the minor wear after washing, as we always aim for a seamless experience.
Your feedback is invaluable in helping us refine our products, and we're committed to making improvements based on insights like yours.
Best regards,
Team Zelesta
2 blankets look good and felt soft....
Next day (of ordering) 2 blankets, they were dilivered, thats quick
Zelesta gave me a blue blanket, I ordered the antraciet colour,
My fault was, that I ordered a too small blanket (200x240)
The 2 blue and even too small blankets ,I returned, the same day they were dilivered.. .
I ordered (again)2 bigger blankets, size 240x220.
We are very curieus to see the right size, in the good colour :)
Overall the quality of the blankets felt good, soft , we think its a good buy...
We look forewards to our 2 blankets...
Thankyou zelesta
July 3, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Mw. Walraven,
Thank you for your detailed review and for sharing your experience with us! We're glad to hear that you appreciated the quick delivery and found the quality of the blankets soft and worthwhile. At the same time, it's disappointing that the colour and size didn't match your expectations this time around.
Your feedback helps us improve, and we're confident your new order will bring the comfort you're looking for. If you have any questions in the future, feel free to reach out.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Francis Sprengers,
Bedankt voor uw positieve review en de mooie woorden over onze service! Het is altijd fijn om te horen dat alles soepel verlopen is, en we geven dit compliment graag door aan ons team – dat maakt hun dag meteen een stuk beter.
Mocht u in de toekomst nog vragen hebben, dan staan we voor u klaar via de live chat op onze website.
Met warme groet,
Team Zelesta
Rectified the issue fast.
Below was my original review, but they contacted me right away and resolved the issue. I can really see that they care for their customers and feedback. They have sent a replacement. Very professional.
Old review:
I ordered two right away but the comforter have a lot of threads that go from one “square” to another. I have to remove more than 10 already and still get a lot. It was irritating because my foot or hand will go in the thread and maybe can cause some cuts.
June 16, 2025
Reply from Zelesta Nederland
Dear Christina,
Thank you for sharing your feedback with us. We're truly sorry to hear that you're experiencing issues with loose threads on your comforter, as this isn't the comfortable experience we aim to provide.
We'd like to look into this right away and find a suitable solution for you. Could you please send us your order number and phone number via email to review@zelesta.nl? Our team will get in touch as soon as possible to assist.
Best regards,
Team Zelesta
Refund process is so slow and there is…
Refund process is so slow and there is no way to track the process.
June 13, 2025
Reply from Zelesta Nederland
Dear Kurtulus Birgoren,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the refund process hasn't met your expectations and has caused frustration. We value your input and are committed to improving our services.
To help us resolve this quickly, could you please send your order number and phone number to review@zelesta.nl? Our team will look into it right away and get back to you as soon as possible.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Lobsang Lobsang Tenpa,
What a fantastic review – we're thrilled to hear that the duvet has been such a hit with your daughter! Children have a great sense for what's truly comfortable, and their enthusiasm is the best endorsement we could ask for.
We hope it keeps bringing those cozy, restful nights for the whole family. If you ever need any tips or assistance, our team is here to help via the live chat on our website.
Met vriendelijke groet,
Team Zelesta
Reply from Zelesta Nederland
Beste Pascal Vleugels,
Wat een fijne beoordeling, bedankt daarvoor! We waarderen het enorm dat u voor de tweede keer bij ons heeft gekozen, en het is altijd geweldig om te horen dat onze producten een positieve indruk achterlaten.
Bij Zelesta streven we ernaar om elke nachtrust nog beter te maken, en uw feedback bevestigt dat we op de goede weg zijn. Mocht u in de toekomst vragen hebben of tips nodig hebben, dan staan we voor u klaar via de live chat op onze website.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Rudolf,
Thank you for your positive feedback on the quality, value, and delivery – it's always great to hear when things come together seamlessly! At Zelesta, we strive to deliver products that make every night more comfortable and straightforward, and we're thrilled that our duvet has met your expectations.
If you have any questions or need recommendations in the future, feel free to reach out via the live chat on our website.
Met vriendelijke groet,
Team Zelesta
Quick service
I wanted to cancel an order because of an error and this was handled swiftly Good service !
June 16, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Gertie,
Thank you so much for your kind words and for taking the time to share your positive experience! We're thrilled to hear that our team managed your order cancellation quickly and efficiently—it means a lot to us and motivates us to keep delivering great service.
We'll be sure to pass on this compliment to the team, as it truly brightens their day. If you ever need assistance in the future, feel free to reach out via our live chat on the website.
Kind regards,
Team Zelesta
Zelesta has an extensible collection of…
Zelesta has an extensible collection of beautiful products and i can’t wait to receive my ordered products.
June 14, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Ron de Kort,
Thank you for your wonderful review and for highlighting our extensive range of beautiful products—it's always exciting to hear that enthusiasm! We're thrilled you're looking forward to receiving your order and can't wait for you to enjoy it in your home.
If you have any questions or need assistance in the meantime, feel free to reach out via our live chat on the website.
Kind regards,
Team Zelesta
perfect for summer time!
perfect for summer time!
Light kids duvet with pictures of dinosaurs, the kids love it! its easy to wash and dry.
June 1, 2025
Reply from Zelesta Nederland
Dear Ms Vera Tcaci,
Thank you so much for your positive review! We're thrilled to hear that the duvet is a hit with your little ones, offering just the right lightness for warmer days and making laundry a breeze. It's always rewarding to know our designs are bringing joy and ease to family life.
If you ever need any tips or have questions about our products, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
It is a nice dekbed
June 8, 2025
Unprompted review
Reply from Zelesta Nederland
Beste L Broeders,
Wat een fijne recensie, bedankt daarvoor! Het is geweldig om te horen dat u tevreden bent met het dekbed en dat het bijdraagt aan een comfortabele nachtrust. Bij Zelesta streven we ernaar om producten te maken die precies dat bieden, en uw positieve woorden geven ons een extra boost.
Mocht u in de toekomst nog vragen hebben of hulp nodig, we staan altijd voor u klaar via de live chat op onze website.
Met vriendelijke groet,
Team Zelesta
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