The parcel never arrived. It was sent to sender and I still don't have my refund. However, the assistance team reacted quickly when I reached out to them, so I had an overal good experience!
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See what reviewers are saying
I love those blankets, they are lightweight, warm, super pleasant to touch, have lots of different nice colours and patterns, and the most important you’re not sweating under, and it doesn’t cause any... See more
Company replied
Website. Believed to have ordered also matching pillows but something must have gone wrong. I could have known something went wrong by looking at the price but a prompt like "do not forget to order... See more
Company replied
I have had a Zelesta duvet ( 200 x 220) for over a year. I still use it as extra for the nights when it gets really cold as it is always ready to use within seconds without having to bother about a d... See more
Company replied
Company details
About Zelesta Nederland
Written by the company
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Contact info
Amersfoortsestraat 65, 3769AE, Soesterberg, Netherlands
- +31 850 601 197
- info@zelesta.nl
- zelesta.nl
Ervaar zelf het gemak van Zelesta
4.3
Excellent
66K reviews
Asks customers to review
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It's very light but gives warmth
It's very light but gives warmth, very comfortable. My kids are totaly in love with.
The pillow cases are a lower quality in what I am concerned but they are still nice.
So I can say I am very happy and I recommend it to anyone else.
The box is also nice 😀
May 26, 2025
Reply from Zelesta Nederland
Dear Camelia,
Your review feels like a soft pillow - so nice to read! Thank you for taking the time to let us know. We hope that our products contribute to nights where you enjoy restful sleep. Do you have any questions or can we help you with anything? We are at your service via the live chat on our website.
Enjoy a good night's sleep, night after night!
With warm regards,
Team Zelesta
Price and quality mismatch
It was an offer on duvet, one plus one gratis but quality is very bad.. Not worth for 69 euros. Zelesta Royalbed - Bluefog & Sand Beach - 200x200 cm. This is the one I ordered.
June 5, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Deepika,
Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to rectify this and serve you better. Could you please send your order number to review@zelesta.nl? Our team is ready to help you further.
With warm regards,
Team Zelesta
I bought something with the 15%…
I bought something with the 15% discount code,on the payment there was NO discount of 15%....
June 4, 2025
Unprompted review
Reply from Zelesta Nederland
Dear customer,
How sorry to hear that your experience with us did not go smoothly. We want to do everything we can to make this right. Could you please email your order number to review@zelesta.nl? Then we will look for a suitable solution right away.
With warm regards,
Team Zelesta
Fake promotions
More than a week ago I went on their website and saw a 1+1 promotion. This promotion was set on a timer at the top of the website saying that I have 12 hours before it ends. I went ahead because I didn't want to miss it. I ordered it, got a confirmation email saying that it takes 5-6 days to deliver and I will be notified when it leaves their storage place. Now, nearly 2 weeks later, no communication from their side. I reached out and spoke to Esmee who told be that I have to wait another week (crazy if you ask me). She couldn't give me much more details and when I pointed out to her about the delivery days etc. she just closed the chat.
Customer service, 0 stars. I am giving a 2 star rating because I am hoping that the quality of the duvet will be good. Nonetheless, if you buy something here expect to wait 3 weeks before you get it.
June 2, 2025
Unprompted review
Reply from Zelesta Nederland
Hello Daniël,
We’re sorry to hear that your experience hasn’t been smooth so far. We’d like to put this right as quickly as possible. Could you please email your order number to review@zelesta.nl? Then we can look into your shipment immediately and find a suitable solution.
Warm regards,
Team Zelesta
I am satisfied with the item i…
I am satisfied with the item i purchased from you, and delivery is very fast...
May 15, 2025
Reply from Zelesta Nederland
Beste Cyrel, bedankt voor je positieve feedback, het doet ons echt goed om te horen dat je tevreden bent! Als er in de toekomst nog iets is waarbij we je kunnen helpen, aarzel dan niet om contact met ons op te nemen via info@zelesta.nl. We staan altijd voor je klaar.
We wensen je alvast een goede nachtrust toe.
Met vriendelijke groet,
Daphne
Reply from Zelesta Nederland
Dear Mariela,
Your review feels like a soft pillow - so nice to read! Thank you for taking the time to let us know. We hope that our products contribute to nights where you enjoy restful sleep. Do you have any questions or can we help you with anything? We are at your service via the live chat on our website.
Enjoy a great night's sleep, night after night!
With warm regards,
Team Zelesta
Dekbed is te dun
May 1, 2025
Reply from Zelesta Nederland
Beste Nathalie,
Bedankt voor je feedback. Het spijt ons te horen dat je ervaring niet volledig aan je verwachtingen voldeed. We willen dit graag rechtzetten en je beter van dienst zijn. Zou je je ordernummer kunnen sturen naar review@zelesta.nl? Ons team staat klaar om je verder te helpen.
Met warme groet,
Team Zelesta
Reply from Zelesta Nederland
Dear Kirsten,
We're so happy to hear that you're loving the blankets and that they're making life a little easier for you – that's exactly what we aim for!
If you ever have any questions or need anything, feel free to reach out to us via our live chat on the website.
Warm regards,
Team Zelesta
Reply from Zelesta Nederland
Dear Ingrid,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the product quality and delivery speed.
If you ever have any questions or need assistance, feel free to reach out to us via our live chat on the website.
Warm regards,
Team Zelesta
Reply from Zelesta Nederland
Dear Dan,
Thank you for your lovely feedback! We're happy to hear that you're enjoying the comfort of your quilt and that the packaging made a good impression as well.
If you ever have any questions or need assistance, feel free to reach out to us via our live chat on the website.
Warm regards,
Team Zelesta
Very nice and good quality bedcover(s)
Very nice and good quality bedcover(s)! Makes life easier without compromising on quality.
May 2, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Ineke,
Thank you so much for your lovely feedback! We're happy to hear that you're enjoying the quality and ease of use of your new bedcovers — exactly what we aim for.
If you ever have any questions, feel free to reach out via our live chat on the website.
Warm regards,
Team Zelesta
Amazing
Easy to order in the website, so many discounts!
My teddy and velvet bed are easy to wash and amazing! Today I ordered pillows and the pillowcases as well.
April 23, 2025
Unprompted review
Reply from Zelesta Nederland
Dear Kimberley,
Thank you for your lovely feedback! Great to hear you enjoyed the ordering process and the discounts, and that you're so happy with your Teddy and Velvet bed. Easy to wash and amazing – just how we like it!
If you have any questions, feel free to reach out via the live chat on our website.
Best regards,
Team Zelesta
Fast delivery
Fast delivery. Lovely blankets that are of good quality. Love my premium one.
April 8, 2025
Reply from Zelesta Nederland
Best Sinead Reilly,
Thank you for your wonderful feedback! We're so happy to hear you're enjoying your blankets and that you're satisfied with the quality. We hope they keep you cozy for many nights to come!
If you have any further questions, our team is always here to assist.
Best regards,
Team Zelesta
Reply from Zelesta Nederland
Beste Manfred,
Wat geweldig om te horen dat alles perfect is! We hopen dat u nog lang geniet van uw aankoop.
Met vriendelijke groet,
Team Zelesta
beauty and comfort combined
It's a beautiful double-duvet that can be separated or combined according to the season. I'm very happy with it
April 17, 2025
Reply from Zelesta Nederland
Dear Joan,
Thank you for your lovely feedback! We're so glad to hear that you're happy with your double-duvet and that it works perfectly for all seasons, whether separated or combined.
If you need anything else, feel free to reach out!
Kind regards,
Team Zelesta
Reply from Zelesta Nederland
Dear Kay,
Thank you for your message! We're so happy to hear that you're enjoying the quilts – that’s exactly what we love to hear.
If you have any questions, feel free to reach out to us via the live chat on our website.
Warm regards,
Team Zelesta
Good product but for this price I…
Good product but for this price I expected better quality of finishing. I see a lot of loose threads coming out of the quilt.
April 2, 2025
Reply from Zelesta Nederland
Dear Customer,
Thank you for your feedback. We're glad to hear you're generally satisfied with the product, though we're sorry to hear about the loose threads. That’s not the level of finish we aim for, and we appreciate you bringing it to our attention.
If you’d like us to take a closer look, feel free to contact us at review@zelesta.nl – we’re happy to help.
Kind regards,
Team Zelesta
Perfect Cozy Blankets - Great Deal & Quality
I got this blanket through a buy one, get two deal I spotted on Instagram—and safe to say, I’m very happy with my purchase. The blankets are incredibly soft, with a fluffy filling that feels light but still gives that cozy, hugged feeling. They keep me warm without overheating, unlike some of my previous blankets. Plus, the design is really pretty and looks great in my room. Total win!
March 30, 2025
Reply from Zelesta Nederland
Dear Brenda,
Thank you for your kind message. So nice to hear that you're enjoying the blankets – soft, cozy, and a beautiful design all in one.
Great that they keep you warm without overheating. That balance is exactly what makes for a good night’s sleep.
If you have any questions or need anything else, feel free to reach out to us via the live chat on our website.
Warm regards,
Team Zelesta
Very good quality
The quality is really good and the blanket gives enough warm and also big enough. Happy with the new blanket
March 25, 2025
Reply from Zelesta Nederland
Dear Ragy,
How wonderful to hear that you’re so satisfied! At Zelesta, we believe that a great night’s sleep starts with attention to the smallest details. That’s why our duvets are designed with ultimate comfort and durability in mind – so you can enjoy restful nights, time after time.
Your positive experience confirms we’re on the right track – thank you for your trust!
If you have any questions or if there’s anything we can assist you with, feel free to reach out via the live chat on our website.
Wishing you many more comfortable and relaxing nights!
Warm regards,
Team Zelesta
De communicatie over de latere levering…
De communicatie over de latere levering had beter gekund, maar verder tevreden.
March 27, 2025
Reply from Zelesta Nederland
Beste Jan,
Bedankt voor uw feedback. Fijn dat u over het algemeen tevreden bent, al begrijpen we dat de communicatie rondom de levering duidelijker had gekund.
We nemen dit zeker mee om onze service verder te verbeteren. Mocht u nog vragen hebben, dan staan we graag voor u klaar via de live chat op onze website.
Met vriendelijke groet,
Team Zelesta
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