ZenHotels Reviews 5,234

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, friendly staff. Many people appreciate the competitive pricing, often finding better deals than on other platforms or official hotel websites, and praise the convenient locations of the accommodations. However, some people were dissatisfied with the booking process, reporting issues such as hotels not having records of their reservations or being asked to pay extra upon arrival. A few other people also felt that the prices were occasionally high for certain amenities.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with experiences varying significantly. Many reviewers... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight excellent central... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being kind,... See more

Price

Clients share positive opinions on price, often finding competitive and affordable rates. Many reviewers... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more

Company replied

Rated 4 out of 5 stars

Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 4 out of 5 stars

I am happy for the booking I made in Russia during recent vacation with family. Zenhotels provided a platform to easily select hotels and to make payments in USD. There is also an option to pay direct... See more

Company replied


Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Everything ok

Everything ok. Fantastic staff. All clean. Great food.

February 17, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very pleased to receive your feedback! We really hope for a positive future experience of cooperation!

Rated 5 out of 5 stars

Luxury hotel

What a beautiful hotel and amazing dining experience. Pure luxury

February 19, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Book and Pay for Hotel in Russia

This is the only platform that are able to book hotel in Russia and pay with foreign visa and master cards. Thank you for seeing this opportunity and grab it. This definitely helping travelers like us.

January 11, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

The apartment was very nice

The apartment was very nice, it has 2 spacious bedrooms, clean bathroom and a kitchen to cook your meals. The owner of the apartment was also a very kind and helpful person. It was only a 400 meters walk to the bus station, access to everywhere was easy. If you’re staying in Murmansk, this apartment is a nice place for your “home” away from home.

February 14, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

PERFECT…

Everything was well organised and there were no bad surprises

February 13, 2026
Unprompted review
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Reply from ZenHotels

Hello! We’re really happy to hear that — thank you!

Rated 5 out of 5 stars

Nice hotel in center of old town …

Nice hotel in center of old town krakow within walking distance of some major sights very friendly staff and large clean rooms thanx

February 9, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Great service with great prices

Great service with great prices. Everything went good and we had great vacation. Thank you.

February 11, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

10/10

The hotel was perfect! Clean and in great location for a good price. I will be back for sure!

February 16, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Great so far

Firstly, in my limited use (February 2026) zenhotels has provided the best booking rates consistently over other sites. I say consistently in that, as you are probably aware, rates can fluctuate broadly on other hotel booking sites/apps which I find bothersome. The zenhotels website and app are very user-friendly and the process of booking is very streamlined; however, for one property I regularly book with they don't list certain differences in rooms that's important in booking (handicap vs non-handicap accessible). Be aware of this lack of details and possibly ask the property questions directly to be clear on the details of the room you're booking. This was a minor detail and overall I found zenhotels to be a great resource for online/mobile hotel bookings without the constant emails and text (with quickly expiring offers or promos i don't care about) you have with some other booking sites/apps. I get maybe one email from zenhotels a week and its always relevant offers.

February 16, 2026
Unprompted review
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Reply from ZenHotels

Hello! We’re really happy to hear that — thank you!

Rated 5 out of 5 stars

Great platform

Great platform
Hotel we booked was FM7 resort Jakarta airport and exceptional
Great food and facilities
Would recommend a massage in spa and the pool

February 14, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Good service, affordable prices

Used ZenHotels to book a hotel in Istanbul. Good prices, no issues with payment. Hotel was cozy and decent. Will use again.

January 19, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Nice facility, will return

Made to feel welcome when I arrived the check in was seamless. The receptionist explained where all the facilities were. The room was lovely and clean. No complaints from me. My only minor gripe is free wi fi. Not even 1 Meg, but it was fine. Of course if you pay for a higher wi fi it will be better, but I was there to enjoy the sun and the area so wi fi isn’t an obstacle in the grand scheme of things. Will definitely return.

January 28, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 4 out of 5 stars

Lovely quiet hotel

Lovely quiet hotel. Room was spotless as was the bathroom. The bed was very comfortable. I felt the furnishings and the hotel was a bit dated. The breakfast was excellent and great value for money. I would go back.

February 10, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Initial apprehension unwarranted

I was a little apprehensive about booking when I read some of the previous reviews but had no problems whatsoever. Booked for a stay at the Premier Inn and had immediate confirmation complete with booking reference. Also was able to pay using PayPal for that extra reassurance. Very happy.

February 7, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

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