Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything ok. Fantastic staff. All clean. Great food.

Reply from ZenHotels
What a beautiful hotel and amazing dining experience. Pure luxury

Reply from ZenHotels
This is the only platform that are able to book hotel in Russia and pay with foreign visa and master cards. Thank you for seeing this opportunity and grab it. This definitely helping travelers like us.

Reply from ZenHotels
Good hostel good staff clean and people are very friendly and feel safe like home

Reply from ZenHotels
This is the best hotel ever. Excellent service by Mr Vadi Constantin who looks after all Details and is very friendly.

Reply from ZenHotels
The apartment was very nice, it has 2 spacious bedrooms, clean bathroom and a kitchen to cook your meals. The owner of the apartment was also a very kind and helpful person. It was only a 400 meters walk to the bus station, access to everywhere was easy. If you’re staying in Murmansk, this apartment is a nice place for your “home” away from home.

Reply from ZenHotels
Everything was well organised and there were no bad surprises

Reply from ZenHotels
Nice hotel in center of old town krakow within walking distance of some major sights very friendly staff and large clean rooms thanx

Reply from ZenHotels
Great service with great prices. Everything went good and we had great vacation. Thank you.

Reply from ZenHotels
The hotel was perfect! Clean and in great location for a good price. I will be back for sure!

Reply from ZenHotels
Firstly, in my limited use (February 2026) zenhotels has provided the best booking rates consistently over other sites. I say consistently in that, as you are probably aware, rates can fluctuate broadly on other hotel booking sites/apps which I find bothersome. The zenhotels website and app are very user-friendly and the process of booking is very streamlined; however, for one property I regularly book with they don't list certain differences in rooms that's important in booking (handicap vs non-handicap accessible). Be aware of this lack of details and possibly ask the property questions directly to be clear on the details of the room you're booking. This was a minor detail and overall I found zenhotels to be a great resource for online/mobile hotel bookings without the constant emails and text (with quickly expiring offers or promos i don't care about) you have with some other booking sites/apps. I get maybe one email from zenhotels a week and its always relevant offers.

Reply from ZenHotels
Great platform
Hotel we booked was FM7 resort Jakarta airport and exceptional
Great food and facilities
Would recommend a massage in spa and the pool

Reply from ZenHotels
Easy and good communication with Zen Hotels, competitive prices compared to the other well known site's.

Reply from ZenHotels
Used ZenHotels to book a hotel in Istanbul. Good prices, no issues with payment. Hotel was cozy and decent. Will use again.

Reply from ZenHotels
They are very helpful and honest company , I had really good experience with them

Reply from ZenHotels
Made to feel welcome when I arrived the check in was seamless. The receptionist explained where all the facilities were. The room was lovely and clean. No complaints from me. My only minor gripe is free wi fi. Not even 1 Meg, but it was fine. Of course if you pay for a higher wi fi it will be better, but I was there to enjoy the sun and the area so wi fi isn’t an obstacle in the grand scheme of things. Will definitely return.

Reply from ZenHotels
Lovely quiet hotel. Room was spotless as was the bathroom. The bed was very comfortable. I felt the furnishings and the hotel was a bit dated. The breakfast was excellent and great value for money. I would go back.

Reply from ZenHotels
The Htel was very good and tha staff are very polate

Reply from ZenHotels
Really nice hotel, the staff are all very nice to

Reply from ZenHotels
I was a little apprehensive about booking when I read some of the previous reviews but had no problems whatsoever. Booked for a stay at the Premier Inn and had immediate confirmation complete with booking reference. Also was able to pay using PayPal for that extra reassurance. Very happy.

Reply from ZenHotels
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.