Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more
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Review summary
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Reviews shaping this summary
Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more
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Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more
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I am happy for the booking I made in Russia during recent vacation with family. Zenhotels provided a platform to easily select hotels and to make payments in USD. There is also an option to pay direct... See more
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Company details
Written by the company
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Contact info
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
- +357 256-54-148
- support@zenhotels.com
- zenhotels.com
4.3
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great agency.
Great agency.
We find often the lowest price and staff are amazing.
Highly recommended.
February 1, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
It was a cozy apartment for two
It was a cozy apartment for two. Beautiful view of the city from the 7th floor. Good equipment in the kitchen too. Supermarket nearby. We stayed for three days. Definitely a good suggestion
January 27, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Stress free booking
Stress free booking . Well done to zen hotels who got my booking all right . Notified the hotel of a late check in . Most importantly the price I paid was the most competitive in comparison to other booking site. Will use zen hotels again
February 4, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very pleased to receive your comment!
An acceptable outcome
Well it's been a 2 months now since I contacted Zen requesting compensation for a Hotel that's been closed for 3 years. My £26.50 has now been paid and they have offered me a promo code for any future booking. So in summary Zen have redeemed themselves in part for this very stressful situation I found myself in.
February 5, 2026
Unprompted review
Reply from ZenHotels
Hello Phil! We are in process of confirming a refund for you. We are always in touch with you!
A very smooth transaction
A very smooth transaction, from time of booking hotel with Zen, through to check in, stay at the hotel and check out
January 24, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very pleased to receive your comment!
Reply from ZenHotels
Hello! Thanks for your comment! We’re always working to make your experience even better.
Lovely hotel
Lovely hotel, great location, friendly staff, beautiful room, delicious breakfast
January 24, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Lovely hotel
Lovely hotel, room was clean and comfortable. Breakfast was varied and fresh. Would stay again and would recommend.
January 24, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Well located hotel … renovated and…
Well located hotel … renovated and friendly staff… the restaurant servers are so nice ! … we had only a couple of issues… we got a corner suite and the traffic noise was loud however they were nice to change the room 👏… the sad part is that my wife forgot her expensive sandals and called next morning to confirm and they said they weren’t there … so maybe the cleaners took them 😩 as we were pretty sure they were left beside the bed.
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Very warm and welcoming staff
Very warm and welcoming staff. Nice breakfast and super location. Rooms were clean and spacious. We wish we had stayed longer
January 27, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Easy and a smooth process in booking
Easy and a smooth process in booking. Moreover, a trusted web site..
January 14, 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Competitive pricing
Competitive pricing, easy booking process. The booked hotel/room corresponded with the information given advance.
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
Welldone
Was easy to make reservation on your site with avaiable options. I had taken more what ı paid for my settlement. Thank you.
January 23, 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Good booking experience
Good results. Reasonable rates. Easy payment.
January 12, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
This is the second time reserving with them, very simple and well explained
Great experience with them
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
İt was easy and quick way to book a…
İt was easy and quick way to book a hotel.Everything wents well.
January 25, 2026
Unprompted review
Reply from ZenHotels
Hello! We're very pleased to receive your feedback!
Clean hotel at great location
Clean hotel at great location, just a few steps from Avlabari metro and airport bus stop,room spacious,clean linens,toilet is clean with all toiletries.Good breakfast,good heater and Aircon.Staff friendly.Near to many sight seeing places
January 17, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Host was accommodating
Host was accommodating, locking feature in the evening for safety. Pattaya wasn't the best location to get transport service but it's not their fault other than that stay was good.
January 15, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
We very happy with ZenHotels
We very happy with ZenHotels. I booked with them because they offered a competitive price.
I contacted Zen to ask them to let the hotel know our arrival time. Communication was swift and efficient.
Very pleased with the service I received with Zen and would be confident to book through them again.
January 24, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
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