ZenHotels Reviews 5,234

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, friendly staff. Many people appreciate the competitive pricing, often finding better deals than on other platforms or official hotel websites, and praise the convenient locations of the accommodations. However, some people were dissatisfied with the booking process, reporting issues such as hotels not having records of their reservations or being asked to pay extra upon arrival. A few other people also felt that the prices were occasionally high for certain amenities.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with experiences varying significantly. Many reviewers... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight excellent central... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being kind,... See more

Price

Clients share positive opinions on price, often finding competitive and affordable rates. Many reviewers... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more

Company replied

Rated 4 out of 5 stars

Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 4 out of 5 stars

I am happy for the booking I made in Russia during recent vacation with family. Zenhotels provided a platform to easily select hotels and to make payments in USD. There is also an option to pay direct... See more

Company replied


Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

clean

clean, confortable bed, excellent breakfast , good shower , fair cost-benefit , I recomend

January 16, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Very nice experience

We were staying a long weekend in Paris and we had a great stay. Hotel is well located, staff is very friendly and our room/apartment was cozy, spacious and well equipped

January 16, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 1 out of 5 stars

SCAMMERS

They'll take your booking for a hotel that has no availability. TERRIBLE. DO NOT USE THEM! There's a reason why the hotel is not available on Booking.com / Expedia / Agoda, and Zen Hotels will tell you they have it!

January 27, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We’re really sorry to hear this. Could you please share your booking number and tell us a bit more about the issue? We’ll do everything we can to help.

Rated 5 out of 5 stars

Positive experience in Muscat, Oman

I booked a hotel in Muscat, Oman for 2 nights and got 40% off the hotel's price. When I went to the hotel, the booking was already present, the check in was seamless, and the checkout was simple. I was charged the exact amount quoted by zenhotels and since that was prepaid, I wasn't asked to pay anything more. Overall, I was delighted with the experience I had with ZenHotels.

January 21, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 4 out of 5 stars

Big neat room close to the Miami Int'l…

Big neat room close to the Miami Int'l airport with a shuttle service.
Kind & helpfull staff. The in-house restaurant is a plus.
They also have a shuttle service to the Port Terminal Cruise. We recommand this convenient hotel.

January 16, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

All good

All good. No problems. Fair price

January 3, 2026
Unprompted review
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Reply from ZenHotels

Hello! We’re really happy to hear that — thank you!

Rated 1 out of 5 stars

Non existent accomodation and last…

Non existent accomodation and last minute alternatives of substandard hotel while charged for premium ones.

January 21, 2026
Unprompted review
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Reply from ZenHotels

Hello! We’re really sorry to hear this. Could you please share your booking number and tell us a bit more about the issue? We’ll do everything we can to help.

Rated 5 out of 5 stars

Great

Great, the best price.

January 18, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very pleased to receive your feedback!

Rated 1 out of 5 stars

Booked a Hotel in Singapore

Booked a Hotel in Singapore, Novotel , paid for it in full. Next day they tell it’s not confirmed by hotel , and I came to know only when I contacted for Check in inquiry . Though offer me two another places but both were below standard what I paid for .
Don’t trust. Scammers
Can ditch you at last minute .

January 21, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello Amit! We're deeply sorry for any inconvenience that could be caused! We will check the information and come back to you via email!

Rated 1 out of 5 stars

too long wait for give you answer in a emergency and in the final no give a solution

I have my hotel reservation con ZenHotels and I call right await for they organize in the system a mistake in the date for my stay in the hotel, but they sent me a 10 emails telling me the supplier don't answer yet and they can't do anything for time zone difference, for no answer, etc and many excuses are no a good thing with a customer emergency,, so in the final exactly one week after ZenHotels sent me a email saying they can't do anything and I just lost the money...
First and last time i work with ZenHotels...

January 14, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! You have reached out to us regarding a situation in which you requested that we expedite the amendment of the booking dates on the same day you contacted us. We endeavored to fulfill this request, but we were met with negative responses from both the supplier and the hotel. Subsequently, you requested our assistance in obtaining a refund.
Following extensive negotiations, both the supplier and the hotel were unable to reach an agreement on a penalty-free cancellation. This is the final decision, despite our repeated attempts to obtain a more favorable outcome. Please note that the conditions are set by the supplier and hotel, and the original booking was non-refundable.

Rated 4 out of 5 stars

An hotel in a fantastic environment

The environment was fantastic, the room spacious and clean, the staff friendly and professional. The restaurants were a bit disappointing : quality of the food was average and some places were too noisy. There was no real difference in the levels of the restaurants.

December 4, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

130Hotel

The 130Hotel booked via ZenHotels was very clean, tidy, staff extremely supportive and helpful.

December 28, 2025
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Awesome hotel - Great location

Great location, very helpful staff, from cleaning to reception and a lovely restaurant with great food as well.

January 2, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Very good, affordable & reliable.

Well, the overall experience was very good.
The prices are better than the other places.
The places and hotels are real.
The registration & booking was easy and fast.

December 30, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Beautiful time

This was my first hotel booking through ZenHotels. I had no problems with the booking or any other complications.
The hotel was fantastic.
The room was clean, comfortable and the staff very friendly. I had one of the best holidays.
Thank you.

January 3, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We’re very pleased to receive your feedback!

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